My security questions are not the ones I selected
I need to purchase something but can not because my security questions are not what i selected when i first created my account .. What do i do??
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!
Similar Messages
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What do I do if the verification security questions are not the ones I chose?
I haven't Been able to buy any songs or games since my security questions aren't the ones I chose! What do I do?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95319) -
I have two email addresses for my apple id, neither seem to be a "rescue email"
i am trying to make a purchase and being asked security questions but they are NOT the security questions I selected!!!!!!!!
Can't believe apple is so difficult to useHi shahidrana,
It seems to me that the downloaded file might be corrupted.
Please try re-downloading the file from: Download Acrobat products | Standard, Pro | XI, X and install.
Regards,
Rave -
TS3297 Security questions are not mine
Security questions are not mine
Contact Apple and ask to speak to Account Security - ask to have your questions reset [This is IF you know your password] - Be ready to verify some information
-
Why when I set up my Country or Region on my iPhone 5, the default language of the phone is the country's and not the one I selected when I set up my preferred language?
Go to Settings/General/Reset and choose Reset All Content and Settings. This will erase everything on the iPhone and allow you to set it up again as new with the proper Apple ID.
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Help me change the security questions. The one's that they have ask me or not the one's that I have chosen. I have called about this before and still NO HELP.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I need to reset my Apple ID password, but it says that my security questions were not answered correctly. The email address associated with the questions to reset the answers is no longer available to me. It is my old college email. Does anyone know how to change this email? The unavailable email is not in my list of emails approved in my Apple ID settings.
You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(98417) -
On May 9th someone changed my account information, I followed the directions to change my password but I am unable to do so because it is asking security questions I dont have the answers to. I am trying to put in my password but I guess they changed that also, should I just start a new account????Please Help!!
Debbie BayardContact iTunes support, use the "Express Lane":
https://expresslane.apple.com/GetproductgroupList.do;jsessionid=S6X9PKYB3Jw8nTBY qNLvnC86Tq9y2JcLD7xlKhqfVlML4PxGHXQL!-1820874942 -
HT5312 my security questions are not correct
I don't know the answers to my security questions...well I know them but they are not correctly entered
You need to contact Apple, either through the link in that article or by phoning them.
(79445) -
In order for me to buy a song a computer that I had authorize i have to answer to security questions, well my security questions arent the same ones i wrote down when i first set me iTunes account up. What am i suppose to do?????? Someone please help me!!!!!!!!!!!!!!!
Reset security questions
http://support.apple.com/kb/HT5312
If you do not have a Rescue email, you need to call/email apple support, they will guide you through the process of resetting your security questions.
https://ssl.apple.com/emea/support/itunes/contact.html
http://support.apple.com/kb/HE57 -
I keep getting locked out of my account because my security answers are incorrect. I apparently do not remember the correct answers. HELP! I cannot make any purchases because of this. I cannot reset my password either because I don't know my answers to the security questions. I also do not have a rescue email...
Click here, phone Apple, and ask for the Account Security team.
(85330) -
HT5576 My answers to itunes security questions are not working, what do I do?
I need help to reset security questions for itunes.
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
How do I change my security question email address?...
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, it has been reported that the email can take a while to arrive. Use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
Three security questions are not processed
I am prompted to enter three security questions upon which I am not allowed to proceed because my year of birth is wrong. Yet nowhere in the system is there a place to write in or correct year of birth. How do I fix this?
I am having the same problem. I know I have never answered any security questions in the past. They came out of nowhere when I got another Apple device. I called tech support and they were not helpful at all. I can still download paid apps to iTunes on my computer and transfer them, but I cannot download apps directly to my device.
By the way, I think this came about because of the Wired tech writer that was hacked when someone hijacked his apple account, among other things, by simply calling up Apple and having the password reset.
Anyway, if you find a way to resolve the security questions issue, I would love to hear the answer. -
I can not remember my answers to my security questions, what do I do now?
You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312
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