My seral number wont work

I am trying to install elements 11 off the trial version, the seral number I have been given says it is not valid for the product. How do I fix this?

Munchkinrules1 has this serial number ever worked?  You can check to see if it will register correctly under your account at http://www.adobe.com/.  If it does then the serial number is likely valid.  You can also contact our support team at http://adobe.ly/yxj0t6 so that the serial number can be checked for validity.

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