My serial # is invalid after 4 yrs of use.

My serial # for CS4 Master Collection is invalid after 4 yrs of use. It's only been installed on one computer. I'm very upset that I have not been able to get any phone support or a responce on chat all day about this issue. I've done some reading about this, everyone that posts claims they bought an illegal product, I bought the program from Staples, what can be done? Please help!!

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Dreamweaver CS4 serial number invalidated after 8 months of use

In January 2nd 2014, I purchased an OEM version of Dreamweaver CS4 for Windows from a reseller called "Smart Shop" which looked like a serious outfit [emails from Jet Support were received with a link to "Access your order and customer support http://appscustomerscare.com"]. A serial number was obtained. I downloaded the program from their site and installed it without any problem: When I launched the application, the serial number was inserted and the Adobe server validated it: the application worked seamlessly for more than 8 months.
Yesterday, when I launched Dreamweaver CS4, a dialog box showed up stating the the serial number used was invalid! I used the serial number that I had been given to activate Dreamweaver but the form showed a red X at the end of the serial number meaning the the serial number was invalid.
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
Now, I'm back to the trial version (available for 29 more days)!
Is there a licensing problem link with buying an OEM version of Dreamweaver from resellers?
Why was the serial number considered valid on first run and all successive runs and then invalidated after 8 months?
How can I be sure that my next "bona fide" purchase of Dreamweaver won't run into the same problem?
Is there a way to recognize good from bad resellers?

Sorry you got nailed - Next time try this
http://www.adobe.com/cfusion/partnerportal/index.cfm
Some info about appscustomerscare
http://www.scamadviser.com/check-website/appscustomerscare.com

Serial number invalid after installing on second mac

I have an educational licence of CS6 (mac) I bought a year ago. Now I installed it on a second computer (mac) at the place where I work sometime (this Mac is nog registered to me personaly).
Soon after the serial was invalid on both computers. I deleted the software completely, but sadly i didn't deactivate it first. Tried to reinstall to deactivate, but the serial is now invalid.
What to do?
Olivier

Hi, I have the same problem after replacing my hard drive. I reinstalled CS4 from the DVD and put the serial number but CS said the serial number is invalid.
CS is deactivated on other computer and also on old hard drive.
I need to work... I would greatly appreciate it if this can be solved quickly.
Thank you!!

Using serial from product box, but serial number invalid after installation?

Ok, so. I have a copy of Photoshop 5, a physical copy, in the original box. I tried to install it on my computer, and actually did so successfully--it recognized the serial number from the box as correct and did a full install. However, when I actually opened Photoshop for the first time, a message came up saying that the serial number was invalid, and my options were to enter a new one or wait until next time, when I'd have to enter a new one for Photoshop to run.
I haven't closed it yet because I need it for work and don't want to risk it not running. Why would my definitely valid serial number not work? I double and triple checked what I typed in, and it initially accepted it, only rejecting it after installation.
I'm on Windows 7.

Welcome to the forum.
Did you purchase this copy of Ps 5 (Assume CS5, but please correct me, if it is the very old Ps version 5) from Adobe, or a 3rd party?
If from Adobe, log into Adobe.com with your Adobe ID and go to My Products. Verify the S/N there.
If from a 3rd party, it could well be that the S/N provided has been "used up."
Good luck,
Hunt

CS4 Serial Number coming up invalid after years of use

I purchased the CS4 Master Collection some time ago, I know it is really out dated, but it works for me , now I am being prompted to enter my serial number when opening the programs (which worked yesterday???). When I put in my PAID for number I'm getting a red 'X' instead of a green check mark. How can I resolve this? The suite has been on my new PC for over 2 years with no problems until now.

Yeah, I did last night, but all they could tell me is the serial number is invalid and provide proof of purchase. Unfortunately, I bought CS4 probably 5 years ago and finding a receipt is a slim chance. They won't help until then.

Photoshop Elements 11 serial number invalid after computr reset

I reset my computer (Windows 8 OS) and all programs installed through disc were deleted. I need to reinstall Photoshop Elements 11, but when I entered my product's serial number it said it was invalid. The program was completely erased from my system, and yet it is still activated. Is there any way to deactivate it without the program being on my system? Is there any way to reinstall it at all?

you don't need to deactivate if you're installing on the same computer (as long as there were no major hardware changes).
but, if you want to deactivate and uninstalled program, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html
make sure you're using the correct number to activate: http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Adobe 8 Pro serial is invalid after trying to move from one pc to another

So I've de-activated the key from computer (a - win7 64bit) and uninstalled it. Then when I try to use that same key on computer (b - win 7 64 bit) it says it's invalid.

Hi NLC alamo,
Adobe does not recommend using any migration software to transfer the software.
Please remove Acrobat and reinstall it and use the serial number to activate it.

Acrobat XI Pro Serial Number Invalid after transfer to new Mac

I recently got the new MacBook Pro OS X 10.9 and when I started up my computer I transferred all of my information over to my new Mac from my old MacBook (2008 version).
I was happy that my Acrobat XI Pro transfered over, but it only transfered as a "trial" software and all previous records of purchasing my sofware in my account at Adobe are now gone. I thought I would be fine because the trial software frequently reminds me that it is a trial, and prompts me for my serial number. I have my serial number from my previous Acrobat saved and entered that number. When I do, this message pops up,
"This serial number is not valid for Acrobat XI Pro. You can either use a valid serial number for Acrobat XI Pro or use this serial number on the appropriate product."
What???
Please help, my trial ends soon and I've run out of options. I can't lose this expensive software!

Hi NLC alamo,
Adobe does not recommend using any migration software to transfer the software.
Please remove Acrobat and reinstall it and use the serial number to activate it.

Serial Number invalid after second install attempt

That sums it up. Now somebody fix it.

What are you trying to install? Do you receive an error message? What operating system are you using? Do you have any other Adobe Creative Software installed?

After using CS6 for a year, I suddenly get a message that my serial is invalid.

In November 2013 I purchased the Adobe CS6 Master Collection for educational purposes. After using it for a year without any problems I suddenly got the message that my serial is invalid.
I already checked the host file, uninstalled the update manager and tried installing the software on a clean computer with the original DVD. Since I'm unable to contact costumer service by phone (finally hung up after 2 hours of waiting) and since the online chat is unavailable, I'll try it via the forums. Please help me.

Hi Markus, thanks for your post.
I tried what you suggested, but it failed. I first got a massage that deleting was failed, then I tried using the cleaning tool. At first the tool found something, what I deleted, but it came back. I restarted several times, closed all browsers, etc. Now the cleaning tools won't find anything but it still didn't solve the problem.
The only thing I didn't do was:
In a text editor, such as TextEdit, open /Users/[user name]/Adobe Creative Cloud Cleaner Tool.log.
Review the log file entries. If any of the entries indicate failure, contact us.
I tried, but couldn't find the file...
Elly

After enter my serial number, he said that to use adobe creative suite 5 master collection you must

after enter my serial number, he said that to use adobe creative suite 5 master collection you must provide an adobe ID, i entered my adobe ID and password and after that he tell me that, we are enable to start your subscription for adobe creative suite 5 master collection , please choose close and then re-laungh ur product !!!

This is a user to user forum, not Adobe support... you need to contact Adobe
Adobe contact information
http://www.adobe.com/support/contact
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7 as far as I know

I own acrobat 9 pro and had to re-download the program from a computer issue but when i get the serial code from the adobe website it give me serial code invalid error. i am using copy and paste to prevent miss typing the code.

i own acrobat 9 pro and had to re-download the program from a computer issue but when i get the serial code from the adobe website it give me serial code invalid error. i am using copy and paste to prevent miss typing the code.

Hi Lawrence,
Please try the steps mentioned in the KB: https://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
Regards,
Rave

I get an Invalid Certificate notice when I try to access my https site for my printer. The serial number is the same as used by another certificate. In IE I was able to proceed to this address, but Firefox won't give me that option

I get an Invalid Certificate notice when I try to access my https site for my printer. The serial number is the same as used by another certificate. In IE I was able to proceed to this address, but Firefox won't give me that option

Hello,
Thanks for contacting Mozilla Support!
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

I have paid for ipages 09 on 15/05 but never succed to enter the serial code. After 45 days, altough I was charged by 20 chf, I cannot completely use all ipages tools(impossible to save ). How can I get again the serial code I paid for?

i have paid for ipages 09 on 15/05 but never succed to enter the serial code. After 45 days, altough I was charged by 20 chf, I cannot completely use all ipages tools(impossible to save ). How can I get again the serial code I paid for?

Getting the request for a serial number means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. The easiest way to fix the problem is to use Yvan Koenig's AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip. Download uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button.
Apple's support article on the subject says it's due to having a copy of the trial that is a higher version that the one you've purchased, but I'm not sure that is very common. This problem started with Snow Leopard & it seems to be some code in the iWork installers that doesn't do what it should.

After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

First be sure login and password are OK. Sometimes the address starts wit "http://..." and sometime starts with "ftp://...". Try both normal FTP access and Scure FTP access (SFTP). At the end, contact the site's provider.

My serial # is invalid after 4 yrs of use.

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