My serial number comes up invalid?

Hi, I just purchased a copy of Adobe Premiere Elements 10 from a seller on Amazon, and it looks great. Only my serial number is coming up invalid. It's a legit serial number, at least it looks that way and I've typed it in with the dashes, and without... I can't figure this out. Help? It's a 24 digit code so I don't know what's up with it. I type it in, a verify that all numbers are correct and it's just not working all I get is "invalid serial number"..

>from a seller on Amazon
1-contact that seller and give him/her a chance to fix the problem... a short term chance
2-contact Amazon and tell them their sponsored seller has a problem... if that short term chance does not result in a fix
I have bought through sponsored sellers on Amazon, but never software

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HT1349 Why does my serial number come back invalid?

Hello,
Every time I call Supportand paste my serial number in, it comes back as invalid. Why?

Hi Dobe29,
Welcome to Adobe Forum,
Please refer to the steps in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.
You can try this, it might help you.
After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box
Regards,
Rajshree

Elements 12 - serial number comes up invalid...

Just downloaded the full version of Elements 12 for my iMac after using the trial version for a few weeks. I paid my money but the serial no. given is stated to be "invalid for Adobe Photoshop Elements 12".... How can I activate the software I just paid for?

kglad - thanks but this seems to simply show me how to find my serial
number. I know what my serial no. is but when I try to activate Elements 12
it says this serial no. is not valid.
I think Adobe either need to re-config. the software to accept my existing
serial no. , or give me a new on which will work. I paid $125 for this
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I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code

I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way. I need the program and because I have opened the box it can't be returned to the store. I have over $100 tied up in this product that I can't use. Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number? The serial number on the box and the redemption code card both come up as invalid. Not a very happy customer right now!!

You will need to contact Adobe Support by chat or by phone.
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

How do I install Photoshop when serial number is called invalid even though I have registered it?

How do I install Photoshop when serial number is called invalid even though I have registered it?

https://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

Photoshop CS4 serial number flagged as invalid on reinstallation.

Photoshop CS4 Serial number flagged as invalid when I know it's OK. I have been transferring my software to Windows7 from XP by running two operating systems on separate volumes so I can keep working while dealing with compatibility problems. I have my original CD with serial number that I have been using for years. I have wasted a lot of time on this but I am now at the stage where I have deactivated and uninstalled PS from XP, reinstalled from download from Adobe on Win7. When I install I'm asked for the serial number which is accepted OK. When I try to run PS I'm again asked for s/n but this time it's flagged as Invalid. I have had to resort to running as 30 day trial while I trying to find a solution. I'm now desperate, Help Please!

Thanks for that. Yes, I had seen that before and tried it. It made no difference unfortunately.
BUT the good news is, I have tried again this new day and NOW it goes through. Go figure!
Thanks to everyone in this Discussion for your suggestions.
Problem somehow resolved itself?!

I purchased a bundle with Wacom Intous5 that included Adobe Photoshop CS6 Suite 2 years ago and my Serial number is now invalid, Can anyone tell me why?

I purchased a bundle with Wacom Intous5 that included Adobe Photoshop CS6 Suite 2 years ago and my Serial number is now invalid, Can anyone tell me why?

John
Many Thanks; I did finally manage to run into it on the website, but this is link is much better.
Happy Thanksgiving.
John Rupley

Does serial number come with specific motherboard or it's replaceable?

Hello guys, there have been a lot of sudden death issues of Z3C and I was one of the victims too, luckily just got it back after nearly 2 months wait
Anyway I was told that they had replaced a new motherboard to fix the problem, but I don't really think so because when I went to the repair centre they gave me a paper with a parts list they repaired and replaced, which included screen, lock button and so on but no "motherboard" or "mainboard" written on it, I looked again and again just to make sure. If they did change the motherboard, would there be a new serial number because when I checked it in the Android setting it is still the same as the first time I bought it, is this true or they can insert the same serial number into the new motherboard? I know this may sound crazy or dumb, I will be happy if they didn't because there's still a chance for me to retrieve all the previous datas which meant so much to me. Thanks for the help guys!

Thanks for your reply Thommo, I had already contacted Xperia care there was nothing they could do to retrieve the data, but I have just found Wondershare Dr.Fone and some other data recovery softwares that can help to retrieve the lost data for non-rooted phones. However I don't know why only Z3C needs to be rooted in order to perform data retrieval but as stated in other websites rooting Z3C will void the DRM that result in bad quality low-light photos... So if possible I will unroot it but it seems like there hasn't been a way released yet to unroot Z3C so far, right? So I'm like stuck in between
So before I root I just want to confirm if the IMEI / serial number comes with specific motherboard, if yes then there's still hope left to get back everything I want because that means they didn't replace the motherboard at all!

I bought photoshop elements, the serial number comes up as invalid. I know its right. .what do i do?

I am having trouble installing Photoshop Elements 12. I get to the screen where I can input my serial number and it says it is invalid. in fact the number on the box and the receipt which also has the serial number on it match perfectly but they seem to be one number too long than what can be inputed. What is wrong?? I don't know what to do!

If you bought a boxed product then the serial number should be inside the box in the CD sleeve (this is exactly 24 characters long - 6 x 4). See this picture:
If, on the other hand, you have an insert in the box rather than a serial number then you have what is called a Redemption Code. See this picture:
If this is the case then you need to redeem your code for a real serial number:
<http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct>
If none of the above then clearly there isn't a real solution.

Adobe Acrobat XI Pro - serial number rejected as invalid

I bought Adobe Acrobat XI Pro at Amazon.
While running a trial version, I installed the product from the CD. It installed the newly purchased product concurrently. While trying to register, Adobe detects the XI Pro installation, but comes back with a message that the serial number is invalid. I checked the number and it is exacly what is printed in the CD sleve. I tried to chat with an agent, but it is impossible. No matter how many hours I wait, nobody picks up my request.

http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

CS Standard serial number is now invalid. How do I resolve this?

My serial number for CS Standard is invalid. This is a legit copy that my company purchased years ago. I would like to use it still on my new computer. Customer support chat says I need to get it resolved here, which sounds odd, but OK. Please help.

I went here and began a chat:
http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
This is what was said to me:
Gaurav_Nagi: Kindly visit Adobe User Forums at: http://www.adobe.com/support/forums
Gaurav_Nagi: Your serial number issue will get resolved.
Randy: Really? I have to go to forums?
Gaurav_Nagi: Yes.
Gaurav_Nagi: Is there anything else I can help you with?
Randy: Well, how is this going to get resolved in a forum?
Gaurav_Nagi: Its an open website, so you have to enter your issue there, that you are facing.

Why does my Serial Number register as invalid?

Can someone please tell me why my Serial Number keeps coming up as invalid when I try to register my Photoshop CS4 Extended which I purchased new from a store.

Hi Dobe29,
Welcome to Adobe Forum,
Please refer to the steps in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.
You can try this, it might help you.
After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box
Regards,
Rajshree

What can I do if my InCopy serial number is considered invalid?

I have InCopy 5.5 and just purchased CS6, but installation process reports that the serial number on my InCopy license certificate is invalid. The license is for 7 seats, but I only need one copy of CS6 at this time. How can I finish installing my purchased CS6?

if your cs6 is an upgrade and cs5.5 is not installed you will be prompted for both serial numbers. make sure you're entering the correct serial number appropriate for the prompt.
if you're certain you're using the correct serial numbers, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

Serial number received but 'invalid'

I have received my serial number but it does not work - says it is invalid.
I can't find out how to contact Adobe I just keep getting sent to forums..
HELP?!

If you have purchased a perpetual license, first make sure you are entering the serial number, not the redemption code. Also if you've installed the trial via Creative Cloud, you should replace it with the standalone version. See this page for details:
https://helpx.adobe.com/x-productkb/global/redemption-code-help.html

I am reinstalling Lightroom 5 and serial number entered is invalid

My system was rebuilt and getting back to the install disk for Lightroom 5.0 where I enter my serial number associated with the install disk and the system will not continue indicating the serial number is invalid. I have entered it several times to make sure it was entered properly to no avail.

Richfroisness are you utilizing the serial number listed under your account at http://www.adobe.com/. You can find more details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
If so are you installing from the installation disk or did you download a fresh copy of the installation files? Finally what operating system are you using?

My serial number comes up invalid?

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