My serial number doesn't work for Illustrator

First I've downloaded Illustrator trial and finally I bought the mastersuite. But now Illustrator is saying that my serial number doesn't even exist (that serial number works on other programs in the suite). What am I supposed to do ?
Thanks

Run the Creative Suite Cleaner Tool and reinstall everything. Also refer to this:
Error "Licensing has stopped working" | Windows
Error "Licensing has stopped working" | Mac OS
Your Illu is still tied to your un out trial and you need to delete the locked license file so it will correctly run with the suite serial.
Mylenium

Similar Messages

  • My serial number doesn't work for my second install

    why dose't my serial number work for my second install to my laptop. the liecence is for 2 computers??

    I have Adobe Acrobat and I recently changed computers and I can't reload my license key.  This was purchased in 2012 before the Cloud. It is possible to reuse the license key?

  • My serial number doesn't work for Photoshop Elements 10

    I had to rebuild my mac and tried to download Photoshop Elements 10 from the App Store which I'd already purchased. It appeared in German. Someone from Adobe suggested I should download from Adobe, using the serial number in my Adobe account and was told the serial number didn't apply. The number is
    [removed by moderator - anyone can take it and use it]
    Any thoughts?
    Roger Corke

    Rogercorke if you purchase Photoshop Elements through the App store then please try reinstalling through the App Store application.  The licensing and installation files should be available through that method.

  • They sent me a serial number for a windows version of PS Elements when I ordered a mac version.  The serial number doesn't work, not surprisingly, but they don' t seem to care.  I have tried the chat line and have waited for almost a day with no response.

    They sent me a serial number for a windows version of PS Elements when I ordered a mac version.  The serial number doesn't work, not surprisingly, but they don' t seem to care.  I have tried the chat line and have waited for almost a day with no response.  What should I do?

    Look here
    Order product | Platform, language swap

  • TS2565 when updated to 9.1.7 from 9. I need new serial and the old serial number doesn't work. How can i solve this?

    when updated to 9.1.7 from 9. I need new serial and the old serial number doesn't work. How can i solve this?

    There was no new serial needed to update from Logic 9 to 9.1.7
    If your Logic 9 was an upgrade from Logic 8 it may be asking you for your original Logic 8 Full serial first and then your Logic 9 Upgrade serial...
    Otherwise, it's best to call Apple directly and get them to help you...

  • I am trying to instal CS5 onto my new computer. My other one was stolen. Serial number doesn't work.

    I am trying to instal CS5 onto my new computer. My other one was stolen. Serial number doesn't work.

    if you can't find your serial number (http://helpx.adobe.com/x-productkb/global/find-serial-number.html), you'll need to contact adobe support (http://www.adobe.com/support/chat/ivrchat.html).
    if you can't find your installation disk:  http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

    I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

    Static_Unit
    I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
    Don't Have Serial Number for Premiere, Only Photoshop?
    Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
    In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
    I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
    The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
    Thanks.
    ATR

  • CS5.5 serial number doesn't work

    4 months ago I installed in my PC the CS5.5
    by dialing the serial number of the product I purchased
    in the boxes of the splash screen of a trial version.
    All the programs of the CS have been installed as purchased products
    except for Fireworks (but I didn't find it out until now).
    Now I need to use it and I am trying to install it from the trial version
    (which I downloaded few months ago but had never launched)
    by dialing the CS5.5 serial number I purchased but it doesn’t work.
    I dialog says that my serial number is not valid for the product I am trying to install.
    What is wrong with the license I purchased?

    This is a user to user forum, Annaspe. Have you contacted Adobe support yet?
    http://helpx.adobe.com/support/

  • My serial number doesn't work. please help me

    i have the CS5 CD package which i purchased since 3 years but trying to reinstall it after my computer formating my i-mac reject the CD. so i download the CS5 design standard from adobe.com using my Serial number written on the CD box and it doesn't work. please somebody can help me?

    Both are Windows PC, that's correct!
    Maybe the error is because I'm having a student version?
    Could that be the problem?
    Yes, I'm giving the same serial number.
    When I do it on my laptop the error that disappear is:
    The serial number is not valid for this product
    Met vriendelijke groeten, Kind regards, Cordialement,
    Patsy De Bruecker
    P@S Photography
    Dare To Dare
    Daloensdelle 7 - 3090 Overijse - T 0032 (0) 486 50 73 82
    Website:  <http://www.patsyengwen.be/> www.patsyengwen.be
    <http://www.daretodare.be/> www.daretodare.be

  • My serial number doesn't work

    Hi! About a year ago I bought a used computer with CS5 Master Collection (pretty much the only reason I bought is was because of that program.) The program was newly installed so I registered it to my Adobe ID. Now that computer is about to give up and I would like to install it on my new computer but I can't make it work. When I put in the serial number I get a message telling me that the serial number isn't valid for that product, but that can't be right. CS5 is the only product I've registered and under "My products" on my Adobe ID it says Master Collection, version 5. The only thing I can think about is that it could be a school licence, as I bought it from a school. If so is it still possible to make it work or is it no longer possible since the computer doesn't belong to the school anymore?

    Contact web chat:
    Adobe ID, sign in, and account help

  • What happens if my serial number doesn't work?

    I'm having some serious problems with my copy of PSE 7. First, my install disc wasn't working so I had to download the installer. Now it's installed, but it's not accepting my serial number. It's a legit number and I used it before when I installed it from disc - how can I make this work?

    go through these steps before contacting adobe support, Error "The serial number is not valid for this product" | Creative Suite

  • Lightroom serial number doesn't work on new MAC.  How can I fix this?

    I loaded the student edition of Lightroom 5 on my PC, and am trying to convert everything to a MAC.  Do I need to remove the Lightroom software from my PC to load Lightroom 5 to my MAC?  I have the student teacher edition software.

    no, you don't need to remove lr from your pc.  you are allowed up to two concurrent installations of adobe software.
    make sure you're using the mac serial number and check this to solve common problems, Error "The serial number is not valid for this product" | Creative Suite
    and if that doesn't help, contact adobe support by clicking 'still need help' as soon as available, https://helpx.adobe.com/contact.html

  • I bought adobe premiere elements 12 and my serial number doesn't work

    i bought adobe premiere elements 12 and my serial number doesn't work

    anthony2504
    Did you just purchase Premiere Elements 12 - online download or installation disc?
    Was the program ever installed by you a while back and are you trying to reinstall it now?
    Are you sure that you are working with the serial number and not a redemption code?
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    When working with downloads and installs, please work with antivirus and firewall(s) disabled.
    Please review and consider, and then we can decide what next.
    Thank you.
    ATR

  • Lightroom from Win - Mac (Serial number doesn't work)

    Hello until my Windows PC was broken, I used there lightroom 5. Now, the new one is a Mac. But I can't use it, because  the serial number does not work. What can I do? (Sorry for my bad english...)

    Unlike subscriptions, perpetual licenses with serial numbers must be swapped. See this link...
    Order product | Platform, language swap

  • I've got an Adobe Photoshop CS6 Extended Student and Teacher Edition and serial number doesn't work

    I've got an Adobe Photoshop CS6 Extended Student and Teacher Edition and serial number doesn't work

    Get in touch with support. Also make sure you are not trying to input your eligibility verification code, but have converted it to a proper serial on the edu pages.
    Mylenium

Maybe you are looking for

  • BW-ABAP start routine code logic

    Hello friends, I am writing start rotine code between ODS and InfoCube.I need your help determining the right logic. Requirement is as follows. 1. Create one database table to store GL account ranges. 2. This table will have multiple ranges of GL acc

  • Converting text in Draw document to editable Text in Word Processing

    I have created a Draw document consisting of photographs and text. I now want to send the text only to a colleague for sub-editing. How do I convert the one to the other, please?

  • Can I extract one movie out of 4 from a previously burned DVD?

    I have a DVD with 4 separate short movies. I would like to extract one of them and put it on a separate DVD. Is this possible, and if yes how do I do it? Thanks, Dr. Steve IDVD 4; I Movie 4

  • MDX formula help

    The formula below works just fine but I want to use a UDA driven member in Member Range and need help. IIF( Count( Intersect( {MemberRange( [Jan],[Apr] )}, {[Time].CurrentMember} ) = 1, [Actual], [Forecast]) I tried with IIF( Count( Intersect( {Membe

  • IN PROCESS INSPECTION, QM operation blocking next PP Operation

    Evening dear members. It is possible to create a QM operation which could block the next PP operation on a PP recipe/route, until the QM one is released/confirmed/finished.? Example: 10 PP operation CLEANING 20 QM operation MICROBIOLOGY TESTS **if re