My serial number is invalid after purchasing a license following my trial period for Photoshop Elements 13

And Chat is currently unavailable. Perhaps someone has seen this issue when trying to purchase Elements 13 following their 30 day trial?

OK both of you please open a Chat line at this link:
<http://helpx.adobe.com/uk/contact.html>
You need to explain the problem using the same email address as you used
to buy the license for the product. Sometimes the line may be down but
keep a link handy as they are the only people who can help resolve
this. They are very helpful if you are nice to them. they are human
beings after all and they like to be loved as you all like to be loved.
Good luck and let us know how you are getting on.

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Trial period for Photoshop Elements almost finished. Was offered purchase for €79.10 Want to buy. When I pressed button the price went up to €711.94 How do I accept original offer of €79.10? Have downloaded again but now want to pay. Have no Serial Number

How do I purchase Photoshop Elements when email arrives with special offer price?

That happened to me as well, only in $USD. As it happened though I already owned the product and had installed it, so no harm done. (But I paid only $40 more than the 'sale' price).

Serial number is invalid (after 2,5 years of use and legal purchase of package)

Hi,
Since 20 days my CS6 says that my serial number is invalid. I purchased my software 2,5 ago, CD and serial included. I tried to set it up again, but it switches to the trial version (8 days to go..... ) and won't accept the serial number.
What can I do?

Hi Juliette verberk,
Kindly try the below mentioned links.
Invalid serial number error
Error "The serial number is not valid for this product" | Creative Suite
Thanks,
Atul Saini

Serial number not accepted after purchasing LightRoom 5

I downloaded the 30 day trial of LightRoom, LightRoom Mobile and Creative Cloud, then decided to buy outright LightRoom 5 from Amazon (not wanting a monthly subscription to services I didn't need).
I got a serial number from Amazon, downloaded and installed my purchase and tried to enter the serial number. I got a screen message saying the serial number is invalid.
How can I fix this and activate what I have paid for?
BTW, why do I have to query a forum instead of getting advice from Adobe, who presumably have my money?

You probably need to contact Amazon unless they explicitly state that you need to contact Adobe. As far as I can see Amazon sold you the software, not Adobe... Amazon has your money. I am not sure how it works if you downloaded, but for the hardcopy it states that it "Ships from and sold by Amazon.com."
Did someone require you to query this forum or did you get directed here thru the following page: Contact Customer Care
If you came thru that page, if you make the proper selections you should get an option to contact Adobe Support by chat and/or phone, though they are not a 24/7 operation like the forums can be.

I am trying to reinstall CS5.5 from a disc, but I am told my serial number is invalid (student and teacher licensing)

Does student and teacher licensing expire after a certain amount of time? I know I am entering the correct serial number, but I am told it is not valid. What gives?

Hello 2minnie,
in this case I would load down a version from there Download CS5.5 products (not from your disk) and change it with your serial number as described. See
Read before you download a CS5.5 product
You need your CS5.5 serial number to complete the installation. Need help finding your serial number?
Sign in to My Adobe to find serial numbers for registered products.
Or, see Find a serial number.
Make sure that your system meets the requirements for Creative Suite 5.5 products.
Having trouble? Get help from our community experts.
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

Please refer to the steps in Re: cs6 serial suddenly invalid.
It should help you.
Regards
Rajshree

After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

First be sure login and password are OK. Sometimes the address starts wit "http://..." and sometime starts with "ftp://...". Try both normal FTP access and Scure FTP access (SFTP). At the end, contact the site's provider.

I got a serial number from Leica. After registered and downloaded LR from adobe, it said "the serial number is invalid". Anybody knows how this happens?

I got a serial number from Leica. After registered and downloaded LR from adobe, it said “the serial number is invalid”. Anybody knows how this happens？
thanks！

Did you get a serial number for Lightroom, or a redemption code?
Please read Find your serial number quickly

I just purchased product, while trying to install its saying my serial number is invalid. How can I verify? Why is this happening?

I just purchased product, while trying to install its saying my serial number is invalid. How can I verify? Why is this happening?

tthis happened to me today too!!

CS6 - cannot activate my product after changing my PC config - I did deactivate it on my previous configuration - "serial number is invalid"

I recently changed my desktop PC configuration and unfortunately I cannot activate my CS6 Web&Design serial number on it - I receive "serial number is invalid" message when trying to activate it. I do have an active installation on my laptop, but I don't want to remove it and I should be able to have two computers activated to my serial number. I did deactivate the product on my old desktop PC, so it's no longer tied to it and one activation should be free.
Any help or should I wait for tomorrow and use the chat?

First check if the installation media that you have is correct or not, check which product and version it says on the title bar of the Serial number window.
Download the correct installer according to the language and the Operating system.
Download CS6 products
Second the language, try changing the language in the End User license agreement windows at the beginning of the installation to either English(North America) or International English.
The language option is on the top left corner of the EULA window.
Hope that helps!

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

jessicar
Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
Contact Customer Care
Photoshop Elements
Adobe ID, Signing In
Adobe ID, Sign In, Account Help
Chat Panel
If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
Before the above consider....
a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
question got posted in the Adobe Premiere Elements Forum.
b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
Photoshop Elements 12 in your list to reveal the serial number.
c. Do the install with antivirus and firewall(s) disabled.
ATR

Invalid serial number for Photoshop Elements 12 trial upgrade.

I originally installed Photoshop Elements 12 as a trial version. Then I purchased the product, received an Order Number and a Serial Number. In the Photoshop Elements "Welcome Screen" that appears on start up, I clicked the "License this product" button and was seemingly logged in to my Adobe ID account and was presented with a serial number form to fill out. After entering the serial number several times correctly, it still gives me an error message saying the serial# is invalid for Photoshop Elements.
Next step for a solution?

You may find this to be helpful:
Find your serial number quickly

Acrobat 9.0 licensing issue - "serial number is invalid"

I bought a copy of Acrobat 9.0 standard. Installed it on my desktop PC (no issues). But when I installed it on my laptop, I got an error that I exceeded my number of licenses. After talking to Adobe (twice), with them telling me that they had increased my number of installs, I now get an error on the laptop that my serial number is invalid.
Adobe tells me that the copy I bought was an OEM version, and they can't help me.
Any thoughts on how I get two installs with this software? Or am I stuck with just one install on my desktop? (Is that one going to start getting "invalid serial number" messages too?
Thanks!
- I am using Windows 7 operating system (both desktop and laptop).
- I purchased this software online from someone (not Adobe).

I don't think I helped, just gave you some bad news. OEM versions are sold for use on the distributed computer only. It may be that you can also install on a second computer with the disks provided. Anyway, good luck. I would suggest trying to check the SN on the one you have installed.

Help! When I try to reinstall CS6 Design and Web Prem i get message that my serial number is invalid

When I try to reinstall CS6 Design and Web Prem i get message that my serial number (Design and Web Prem <serial number removed>) is not valid? Why???? I have it installed now on just one computer only. It was installed also on a computer and a laptop. The laptop crashed and couldn't restart anymore. I had to through it away. After that I installed on another computer at a place where I work sometimes with photoshop. Then suddenly I got message at my computer home that the serialnumber is invalid. I installed for the time an try out version, and now I have deleted the version that I had on the computer but when i want to reinstall my legal bought version with the serial number that i mention there, I get again the message that my serial number is invalid. But now it is only installed on 1 other computer. If I check the sites, I have to contact Adobe but I don't know how. The link does not work and I cannot find any phonenumber.!!

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Serial number says invalid when I put it on a new computer MacBook pro

I Purchased pse13 and installed it on my pc. However I decided to purchase a Mac book pro and want to install pse13 on it as I will be selling my pc. It keeps telling me the serial number is invalid. Also how do I make a backup copy of the software since I downloaded and don't have a disk. Thank you.

You have a serial number. It's registered to your account. The rest is of no consequence. Contact support if you need to reset activations.
Find your serial number quickly
Mylenium

My serial number is invalid after purchasing a license following my trial period for Photoshop Elements 13

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