My serial number is not accepted when installing PSE11 on my new MacBook.

Chat support has verified that the number is ok, but issue remains

Hi kaarmikk,
Try checking your Hosts file to see if you have any entries that might be blocking connectivity to Adobe's activation servers.
For more information on this, see Solution 3 in this article: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Let us know how it goes for you,
Regards
Pete

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My serial number is not accepted when installing Photoshop Elements 12.

I just purchased and downloaded Photoshop Elements 12 for Mac. The serial number provided, which I entered by copying and pasting when prompted, is not recognized as a valid serial number. Please help.

Hi pjheller10
Issue has been fixed from backend now.
Could you please retry.
Please let us know in case of any problem.
Regards,
Sumit Singh

My serial number is not accepted when upgrading

Came into this late. I am trying install the CS6 upgrade we were offered when we bought CS 5.5. Now the 5.5 I am upgrading was on an upsell path from CS2. My problem is it will not accept the same serial I used to upgrade to 5.5 - do I have to uninstall 5.5 for 6 to work with the purchased 5.5 key?

Branching this to a separate discussion.
Mombo are you trying to install CS6? If so then you should be able to enter your CS5.5 as a qualifying previous version. You will want to first enter your CS6 serial number before entering the CS5.5 serial number.

Serial number is not valid when installing CS6 on Mac?

How to solve this?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

I am trying to install CS5, but my serial number is not accepted.

I am trying to install CS5, but my serial number is not accepted.@

there's nothing online about which i know. but you may be able to get that info from adobe support, http://helpx.adobe.com/x-productkb/global/service1.html

My serial number is not accepted, how to proceed (my card says: ActivationCode, should I have a separate serial number?)

My serial number is not accepted, how to proceed (my card says: ActivationCode, should I have a separate serial number?)

Hi, back again,
Sorry for not responding to the previous remarks.
Here is the case: I bought a license in the university shop, (surfspot.nl) with code.
In the past I was able to work with an installed version, but on my new computer I tried to reinstall without success. Luckily I was helped with the trial period, so that is why I didn't bother to get back to the reactions ( impolite indeed - sorry)
I have bought the Adobe CS6 Master Collection Combi Windows.
When I try to register the product under my (current) ADOBE id, it shows me the ancient Photoshop Elements product I registered way back in 2009, but when I try to add the CS6 Master Collection it shows that the product is already registered.
Did I register with a different email address?? I cannot think of one ( i tried a couple)
Any help would be welcome.
regards
Rob

I want to install lightroom previously installed on a macbook on a new macbook. I get an error message when I try to use the same serial number. How can I install lightroom on my new mac?

i want to install lightroom previously installed on a macbook on a new macbook. I get an error message when I try to use the same serial number. How can I install lightroom on my new mac?

Oliver,
Are you getting activation errors? As Ned stated , it is easier to troubleshoot if we have the specific type of error and error detail that you are getting.
Here is some help on activation if this is the issue:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Pattie

I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number.

I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number. How do I resolved this Catch-22?

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

I have licensed Lightroom 5.6 and my serial number. I want to install it on a new computer. I can get nowhere using Adobe site as it is all Creative Cloud related. I never had to use CC before. All I want is to install my already purchased Lightroom o

I have licensed Lightroom 5.6 and my serial number. I want to install it on a new computer. I can get nowhere using Adobe site as it is all Creative Cloud related. I never had to use CC before. All I want is to install my already purchased Lightroom on new computer (without deactivating on old computer)

you may as well install the later lr 5.7.1 rather than 5.6 and then updating.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Trying to install PS4 on new MacBook Pro. I have already installed PS 3 extended. When PS4 asked for my PS3 serial number will not accept # on back of my PS3 case?

I have PS3 and PS4 installed on Mac 27", but when I try to install PS4 on my new MacBook Pro will not accept Serial # on my PS3 Extended case. Even though I have PS3 Extended installed!! Tried Serial # with and without dash, but neither works. Had both installed also on my MacBook Air OK but I wiped intend installed new OS. Not clear why PS4 not accept PS3 Serial # despite the fact that PS3 Extended already installed with the correct Serial #.

Photoshop 3 and Photoshop 4 for the Mac were released in the 1990s before Mac OSX and will only run natively on the Classic Mac OS (OS 9.x or older). They may run under emulation in "Classic Mode" on a PPC Mac up until OSX 10.4. They will not run on any Mac with an Intel processor nor with OSX 10.5 or newer. Same with Photoshop 5 and Photoshop 6.
Photoshop 7 came with both Classic and OSX versions, but will only run on a PPC-based Mac, or an Intel Mac up to OSX 10.6.x with the Rosetta emulator
Now, to clarify the naming of versions;
Photoshop CS = "Photoshop 8.x"
Photoshop CS2 = "Photoshop 9.x"
PS CS and CS2 came as OSX versions only and will only run on a PPC-based Mac, or an Intel Mac up to OSX 10.6.x with the Rosetta emulator
Photoshop CS3 = "Photoshop 10.x"
Photoshop CS4 = "Photoshop 11.x"
PS CS3 and CS3 came as OSX versions but run on either a PPC-based Mac up to OSX10.6.x with the Rosetta emulator or an Intel-based Mac, at least up to Mountain Lion OSX 10.8.x (the latest I have tried personally)
As for upgrades, you can go back about (3) revisions to use the old SN for an install; e.g. a PS 7 SN can be upgraded to PS CS3 (10.x) but not to PS CS4 (11.x). So, there is no way PS 3 could be upgraded directly to PS CS4 (11.x)

Cs3 serial number not accepted when installing cs6 as upgrade

I downloaded photoshop cs6 after paying for it as an upgrade from photoshop cs3. During the installation it asked me for the serial number for cs4 or cs5 but not cs3. It would not accept the serial number of my cs3. A look at other forums suggests the only way round this is to hack in as if I was doing an illegal download. When I installed on this computer, the help Desk took over my computer and had a lot of trouble overriding the problem. I now have a new computer and am having the same problem in trasferring cs6 to the new computer. Unfortunately I have deactivated cs6 on this computer and at present cannot use it at all.

Contact Support team to sort this out.
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

Serial number not accepted when installing

I received photoshop elements 10 as a present. I wanted to wait until we had our new computer to install (Mac OS) but now the disc seems out of date and I can't install it. I tried downloading the updated version online, but it won't accept my serial number

You need to install the version that the serial number is assigned to. There shouldn't be any reason for the disc to fail, but you can try downloading version 10 and see if that works...
Download Photoshop Elements products | 11, 10

Tried to install CS4 from DVD on windows 7 computer but serial number is not accepted

Have new PC with Windows 7 and want to install from DVD my CS4 application.
At stage where to enter the serial number it stops me as the serail number is not recognized, and yet it is 100% correct.
How can I overcome this problem?

Thank you Kglad for your support....
However it didn't get me what I wanted... to install my CS4...
Finaly I got it done however, and that may be of my unawareness of the download.
1> When downloading the files, one file has the extension. . 7z.
2> After downloading that file it is shown as a document file in my download directory.... I didn't know how to go about it..
3> Finally I got bright and checked on the internet what a . 7z file is and found that it is a zipped file in open source.
4> I downloaded the 7.Zip zipper software and ran that on the subject file
5> Guess what........ this opened the files and I proceeded to installCS4 without a flaw.
I am responding extensively to your kind reaction in the hope someone else, as me not so computer literate/smart,
will not loose several days to overcome this issue.
To contact Adobe Chat is also not constantly possible, so we were just waiting and waiting.
Adobe really should improve their support but maybe they are not interested much, as they may prefer to sell you their CLOUD solution.
Thank you for bearing with me.//Ko

Final Cut Studio 2 serial number is not accepted for downloading updates

Hi,
because of problems with AVCHD 720p50 import in FCP I wanted to upgrade from version 6.0.1 to 6.0.6.
First wired thing: Why is the software update not showing any updates for FCP?
There are 5!!! upgrades available, but I had to get a hint on the forum to even KNOW about it. There is no information about that easily findable on the FCP/FCS page, nor does the software update show any option.
Second - the problem:
I found the download page (using Google!) and downloaded FCP update 6.0.6...
...but I need 6.0.5 first.
Ok, Google again, found the page and have to type in may SN again. _*BUT this time the site won't accept it.*_ I tried it several times, double/tripple checked the SN, but ist keeps telling me that I'm using an invalid serial number.
It is really annoing at this point - does anybody know how I will get past this SN-input with my fully working FCS2 full version serial number?
Thanks
Message was edited by: Immortal Balrock

And I really think Apple should install one userfriendly update centre where every user can easily see and download updates to all Apple software (not just the latest version that is heavily promoted).
They already do. Under the Apple icon at the top left of your screen "Software Update".
I maintain a lot of clients FCP systems as part of my services. It doesn't matter if they are running FCP 3 or the latest FCS version, it all comes in, in the correct order. 100% every time.
Of course, if you move the apps into places where Software Update doesn't expect to find them, then you will get unpredictable results.
Here's why; When you install Apple software via the Installer app, it expects stuff to be in a certain location, based on the .pkg files in the directory at: Library/Receipts. If you move, rename or otherwise tamper with the files or their contents, it all goes pear shaped and you end up in the situation that you are currently experiencing.

My serial number is not accepted on the second disc

we loaded disc 1 and when we went to load disc 2 it asked for serial number again. we put it in and it did not accept it. every time we tried we get the same results.

We are trying to installl photoshop elements 10 on a windows 7.

My serial number is not accepted when installing PSE11 on my new MacBook.

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