My serial number is not long enough to register, what am I doing wrong?

The serial number on my receipt and on my box are too short for the registration site. does anyone know what I am doing wrong?

Hello, what program are you talking about? Are you look at the correct number?
http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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    Hans-Günter

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    Solved!
    Go to Solution.
    Attachments:
    MotorTestVI-vi ‏17 KB

    Thank you for your feedback!
    To make this clear: I dont know if the motor MOVES when sending the appropriate command via MAX. That is because I dont know how to enter the binary? command. I only tried to send some string like "dear moto please move" to see if this ASCII string can be displayed on the control unit while running the input-mode (which I described above).
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    17.  VISA Set Attribute ("COM25", 0x3FFF0021, 1200) Process ID: 0x0000154C         Thread ID: 0x00000678 Start Time: 16:24:34.940       Call Duration 00:00:00.000 Status: 0 (VI_SUCCESS)
    18.  VISA Set Attribute ("COM25", 0x3FFF0022, 8) Process ID: 0x0000154C         Thread ID: 0x00000678 Start Time: 16:24:34.940       Call Duration 00:00:00.001 Status: 0 (VI_SUCCESS)
    19.  VISA Set Attribute ("COM25", 0x3FFF0024, 10) Process ID: 0x0000154C         Thread ID: 0x00000678 Start Time: 16:24:34.941       Call Duration 00:00:00.000 Status: 0 (VI_SUCCESS)
    20.  VISA Set Attribute ("COM25", 0x3FFF0023, 0) Process ID: 0x0000154C         Thread ID: 0x00000678 Start Time: 16:24:34.941       Call Duration 00:00:00.000 Status: 0 (VI_SUCCESS)
    21.  VISA Set Attribute ("COM25", 0x3FFF0038, 1) Process ID: 0x0000154C         Thread ID: 0x00000678 Start Time: 16:24:34.941       Call Duration 00:00:00.000 Status: 0 (VI_SUCCESS)
    22.  VISA Set Attribute ("COM25", 0x3FFF0018, 13) Process ID: 0x0000154C         Thread ID: 0x00000678 Start Time: 16:24:34.941       Call Duration 00:00:00.000 Status: 0 (VI_SUCCESS)
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    24.  VISA Set Attribute ("COM25", 0x3FFF00B3, 2) Process ID: 0x0000154C         Thread ID: 0x00000678 Start Time: 16:24:34.941       Call Duration 00:00:00.000 Status: 0 (VI_SUCCESS)
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    26.  VISA Get Attribute ("COM25", 0x3FFF0038, True) Process ID: 0x0000154C         Thread ID: 0x00000678 Start Time: 16:24:34.941       Call Duration 00:00:00.000 Status: 0 (VI_SUCCESS)
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    28.  VISA Close ("COM25") Process ID: 0x0000154C         Thread ID: 0x00000678 Start Time: 16:24:34.942       Call Duration 00:00:00.110 Status: 0 (VI_SUCCESS)
    Both strings are correctly displayed.

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