My serial number is not recognized and I cant get past the first setup screen. What do I do?
I cant get the installer to recoognize my serial no. What do I do
As well as the new download you will need the new serial number. You cannot use your original serial number.
(Don't expect it to work on modern versions of Windows or Mac OS though!)
Similar Messages
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I "updated" my iPhone4S 16gig this morning and can't get past the "Rescue Email" screen. I entered emails as well as opted out. I have gone back, but Apple ID Security insists I add security questions and mail. HELP!
Claudius,either you didn't read my post, or you jumped to conclusions. I had a skype account that was created using a microsoft account (NOT THE ACCOUNT I AM USING NOW). PURE MICROSOFT ACCOUNT NO OTHER ACCOUNT LINKING.I had to change the primary mail of that account.I was told "no can do" by skype support.I found that if I went to account settings and clicked on the link on the line below the one that said "MICROSOFT etc" (labeled something along the lines of "TV or Device") I got the opportunity to set the password of the "live:username" account (WHICH YOU COINCIDENTALLY HAVE TO DO IF YOU WANT TO USE SMART TVs ETC).Once that was done, I COULD SUCCESSFULLY DO WHAT SKYPE SUPPORT SAID WAS IMPOSSIBLE- I could change the primary mail address. once that was done, and NOT BEFORE, I linked the account to a facebook account as well, just to be sure I have more than one way to access the skype account. What caused you to get the impression that I was writing something else? furthermore this sentence - "The solution you described in your initial message isn't actually once since all the time you were operating on different account that weren't actually linked" does not make sense, I think you mis-edited it.and I need to point out that you are incorrect. I WAS NOT OPERATING ON DIFFERENT ACCOUNTS I WAS OPERATING ON ONE SKYPE ACCOUNT, THAT WAS CREATED USING A MICROSOFT ACCOUNT just like you say you recommend. I still don't know how you can misread my initial entry like that. If you have a better solution to my initial problem - changing the primary mail of a skype account created throuth either a microsoft account or a facebook account, Please write a sticky to explain how to do it, and please inform skype support that Yes it can be done, and this is the way it is done. So far my "lucky shot" seems to be the only way to do it.
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Turning on and the apple chime is heard but won't get past the first grey screen
Turning on the Mac and hearing the chime but not able to get past the initial grey screen.
Hello Daryl,
Also let us know what Operating System you have on your Mac. -
my iphone died completely and when i plug it in i cant get passed the apple logo ; helppppppppppppppp
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps... -
Adobe acrobat standard serial number is not recognized and cannot install?
I purchased acrobat standard and have a serial number and order number but in Internet Explorer and Google Chrome it is marked as invalid number when I try to install it. I have tried the serial number with and without dashes but same results. I have spent a lot of time but no results. Not happy about this. Installation should be simple and user friendly. Any suggestions would be appreciated.
Dana1. Did you buy an upgrade or the full product?
2. Is it asking for a QUALIFYING PRODUCT?
3. Did you buy from Adobe, or from someone else? -
HELP!!!!
alanfromnewtownards wrote:
Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. When the screen goes blank power On again in the normal way.] It is absolutely/appsolutely safe!
If that doesn't work the OP could try the suggestions in this knowledge base article:
http://support.apple.com/kb/TS1538
which is for Windows. This is for the Mac platform:
http://support.apple.com/kb/TS1591 -
I can't verify my Apple ID via email, and cant get past the first security question?
Hello all,
I had to re-install the OS on my MacBook and the Apple ID on my phone is linked to an old email address which I can't access anymore.
Have tried to change my password, but it appears that the birthdate entered originally was wrong; I must have entered something incorrectly.
I have tried to enter variations on date, month and year + or - but have been locked out quite a few times now. What can I do? I really don't
want to lose the apps and 500+ tracks on my phone, and now can't sync anything anymore. Can I call somebody to answer the additional
security questions or bypass in some way? Without the email verification, I'm stuck.try if this helps:
Frequently Asked Questions About Apple ID -
Why wont my shuffle play? Also, my serial number is not recognized!
My shuffle can be connected to my computer fine, I can take songs on and off it. When I disconnect it, plug in my ear buds and hit play, the little green light comes on, but no music comes out. The light does not blink, it is just on. Even when I hit the play/Pause button again, the light stays on. (It always used to blink when it was paused). My ear buds work on other devices, so it is not them. When I tried to get help from apple, they told me they don't recognize my serial number, and yes, I gave them the right one, the one that is in my settings when I plug in the ipod and inscribed under the clip. I have already returned this once, I fear I may have to again, if I can.
Did you ever get an answer to your question? I have the same problem - the shuffle will not play and the serial number is not recognized on the apple website. iTunes recognizes the shuffle and shows the same serial number as what is on the box and under the clip. I have tried restoring the shuffle to factory settings but it still does not play. I tried registering the shuffle (using the model part number) and it says it is registered but it still does not recognize the serial number. I have no idea what to do.
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I cannot download updates to Photoshop Elements 9. I get an error message that my serial number is not recognized or eligible. Can you help with this?
Hi,
Which operating system are you running on?
What updates are you trying to download?
The last update was 9.0.3 - check by loading the editor and going to Help -> About Photoshop Elements
The last supported Camera raw is ACR 6.5 - check by loading the editor and going to Help -> About Plug-ins -> Camera Raw
Do you have a reason to update?
Brian -
I find that I am unable to receive updates. When I try to re-install, the serial number is not recognized. I have a retail, boxed, full-version of PS6
Call Apple or an Apple Store in your city and ask them. Or do a Google search.
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I did not know my Iphone serial number, i sold it and I need to know the serial number. Is there any sullotion for this
how to find serial number, etc
http://support.apple.com/kb/HT4061?viewlocale=en_US&locale=en_US -
I purchased CS5 Design Standard about 5 years ago. Now I am trying to install second PC, but I got a message like " This serial number is not correct." I want to know the correct serial number, but I missed my ex adobe ID because I've changed my E-mail address.
It is not clear to me what your issue is with not being able to sign in to your Adobe account to find the serial number. You should still be able to sign in and find your serial number if you registered the software.
If your first PC is a Windows machine you might be able to extract the serial number from it using the Belarc Advisor
http://www.belarc.com/free_download.html -
Recently, iTunes upgraded. My 7th generation iPod is now not recognized and I cannot sync. The troubleshooting talks about being visible in Windows (iPod is invisible) No other options and nothing about windows 8
I have had similar issues with mine, happens mainly if I transfer songs and then decide to disconnect my iPod to listen to them with my IEMs (I use Interenet Explorer in my case and it is not neccessarely up when this happens, so I seriously doubt it is an issue conencted to the web browser). I have no patience for this so my trick is I try to eject it from iTunes, if that does not work, then I bring Windows explorer up, right mouse click on the iPod mounted drive and select Eject. It gives me the same warning but there is a third button selection called Continue. When I choose that it just disconnets the drive anyway and the iPod is finally disconnected. It seems to work each and every time I do it so this solution is fine for me. Would be intersting to see what the real root cause of this is because I started getting this problem with the newer iTunes 11.
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I am unable to get past the apple login screens on my iPad to access my settings menu for a new home network. My Apple password is not recognized so I cannot even get into the settings mode to make a chance. How can I get past the Apple logins?
Hey Dpcupcake,
If you can not get past the sign in screen on your iPad, you will need to use the steps in this article to recover use of your iPad -
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L -
my ipod touch 4g 8 gigs is not turning on it wont get past the apple logo its not frozen because it turns the screen black and the apple logo please help me
- Try a reset.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to your computer and try to restore.
- See if placing the iPod in recovery mode will allow a restore. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
- If the logo still show all the time, let the battery fully drain. After charging for an hour try the above again.
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