My serial number is not recognized by Apple support

Anyone know why Apple Support page does not recognize my serial number even if I do an edit copy, edit paste?

John,
My iMac is six months old.  I have contacted Apple Support on numerous occasions, but recently, I have not been able to use the proper method for scheduling a phone call because the Support web site rejects my serial number.  I do an edit copy edit paste from the Apple logo, about my Mac, but it gets rejected.  I have tried everything from re-typing the serial number manually to substituting zero for O.  Nothing works.
If I call Apple Support directly, they recognize my machine immediately.
Got any new ideas?
Jim

Similar Messages

  • Why wont my shuffle play? Also, my serial number is not recognized!

    My shuffle can be connected to my computer fine, I can take songs on and off it. When I disconnect it, plug in my ear buds and hit play, the little green light comes on, but no music comes out. The light does not blink, it is just on. Even when I hit the play/Pause button again, the light stays on. (It always used to blink when it was paused). My ear buds work on other devices, so it is not them. When I tried to get help from apple, they told me they don't recognize my serial number, and yes, I gave them the right one, the one that is in my settings when I plug in the ipod and inscribed under the clip. I have already returned this once, I fear I may have to again, if I can.

    Did you ever get an answer to your question? I have the same problem - the shuffle will not play and the serial number is not recognized on the apple website. iTunes recognizes the shuffle and shows the same serial number as what is on the box and under the clip. I have tried restoring the shuffle to factory settings but it still does not play. I tried registering the shuffle (using the model part number) and it says it is registered but it still does not recognize the serial number. I have no idea what to do.

  • I find that I am unable to receive updates.  When I try to re-install, the serial number is not recognized.  I have a retail, boxed, full-version of PS6.

    I find that I am unable to receive updates.  When I try to re-install, the serial number is not recognized.  I have a retail, boxed, full-version of PS6

    Call Apple or an Apple Store in your city and ask them.  Or do a Google search.

  • My serial number is not registered in apple how to solve this problem?

    My serial number is not registered in apple how to solve this problem?
    Cant update my free apps from the store due to discrepancies with the iTunes, with no reason, although they owe my a great deal of money 

    Register iPad
    1. Open http://supportprofile.apple.com
    2. Log in with your Apple ID
    3. Add Product
    4. Fill in your iPad serial number
    Find your serial number:
    Settings>General>About

  • I cannot download updates to Photoshop Elements 9.  I get an error message that my serial number is not recognized or eligible.  Can you help with this?

    I cannot download updates to Photoshop Elements 9.  I get an error message that my serial number is not recognized or eligible.  Can you help with this?

    Hi,
    Which operating system are you running on?
    What updates are you trying to download?
    The last update was 9.0.3 - check by loading the editor and going to Help -> About Photoshop Elements
    The last supported Camera raw is ACR 6.5 - check by loading the editor and going to Help -> About Plug-ins -> Camera Raw
    Do you have a reason to update?
    Brian

  • Lightroom serial number is not recognized

    I have Lightroom 5.7 and I recently received a new laptop and when I downloaded it onto my new laptop for some reason it is not recognizing my serial number.
    It keeps saying "The serial number you entered is invalid" and I have copy and pasted, written in and quadruple checked the numbers to make sure it was correct.
    I am not sure why this is happening and I hope that someone can help.

    you're correct.  your serial number for 5.0 is valid for 5.7 and 5.7.1.  actually, why don't you try it with the last lr 5 version, 5.7.1:
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  6| 5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • My serial number is not recognized

    Hi
      I have a 27 inch iMac serial number w8******db6. I tried to chat with Apple tech support. In order to start
    chat the serial number of the product is required. I type w8******db6 and W8*******DB6 no luck. My serial
    number is reported as unrcognized. I have verified that the serial number is correct and that I input the number
    correctly.
    Thanks
    Jmarkunas
    <Personal Information Edited by Host>

    Go to the upper left to the Black Apple and select About this Mac and then select MORE INFO and this should give you the correct serial number. Type exactly what you see.
    Don

  • My CS3 Web Premium serial number is not recognized to upgrade to Creative Cloud

    I was interested in purchasing Creative Cloud and entered my CS3 Web Premium serial number to see if I qualify but it claims that I do not. If CS3 products qualify, why does mine not qualify?

    In which case, contact Adobe directly and ask them
    Contact Customer Care

  • Adobe acrobat standard serial number  is not recognized and cannot install?

    I purchased acrobat standard and have a serial number and order number but in Internet Explorer and Google Chrome it is marked as invalid number when I try to install it.  I have tried the serial number with and without dashes but same results.  I have spent a lot of time but no results.  Not happy about this.  Installation should be simple and user friendly.  Any suggestions would be appreciated.
    Dana

    1. Did you buy an upgrade or the full product?
    2. Is it asking for a QUALIFYING PRODUCT?
    3. Did you buy from Adobe, or from someone else?

  • My serial number is not recognized and I cant get past the first setup screen. What do I do?

    I cant get the installer to recoognize my serial no. What do I do

    As well as the new download you will need the new serial number. You cannot use your original serial number.
    (Don't expect it to work on modern versions of Windows or Mac OS though!)

  • Ipod nano (2nd generation) serial number is not being recognized

    so i got a silver 2nd generation 4gd ipod nano and for some reason, everytime i try to go to register my product it says that the serial number is not found. i am then asked to type in the manufacture number or something. it then says that that is found, but the serial number is still not found. what's up???

    http://www.apple.com/support/service/help/warrantycheck/
    As mentioned by another poster, the article above directs users whose serial number is not recognized to call Apple.

  • Help My serial number does not work for installation.

    What can I do? After installing Yosemite.- tried to re-install CS5 from disk - product serial number is not recognized.

    Also, I found this link, but not until after Acrobat XI repaced Acrobat X: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

  • I just downloaded photoshop elements 7.0 to a new box and it tells me that my serial number is not valid.  the adobe support team says the number is valid, but that they can't help me

    i just downloaded photoshop elements 7.0 to a new box and it tells me that my serial number is not valid. the adobe support team says the number is valid, but that they can't help me

    Which operating system are you using?
    When you say downloaded, where did download pse 7 from?
    Do you have the original install disk or original download for pse 7?
    I believe the serials won't interchange between the disk version of pse 7 and the electronic down load version.

  • My cursor frequently stops working.  It still moves but nothing happens when I click with it.  Also, when I go for support Apple tells me my serial number does not exist but I am sure I am entering the correct one.

    My arrow cursor changes unexpectedly to the "tall I" cursor and then I can't open links.
    My two delete buttons only work one letter/number at a time.
    When I go for Apple support it says my serial number does not exist?  But I know it is correct!

    If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
    If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
    http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
    This one will create the form, database and send out the emails...
    http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
    The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
    http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
    "I may receive some form of compensation, financial or otherwise, from my recommendation or link."

  • Hi, I buy iPhone 4s 16G white new today, but when I check serial number on apple support, that is invalid serial number, the serial number is not recognised.

    Hi, I buy iPhone 4s 16G white new today, but when I check serial number on apple support, that is invalid serial number, the serial number is not recognised. Then I check by using IMEI, "our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. What is replacement product really is? I am still confused. Is it recondition product?

    You purchased this iPhone today from where?

Maybe you are looking for