My serial number is not recognized

Hi
I have a 27 inch iMac serial number w8******db6. I tried to chat with Apple tech support. In order to start
chat the serial number of the product is required. I type w8******db6 and W8*******DB6 no luck. My serial
number is reported as unrcognized. I have verified that the serial number is correct and that I input the number
correctly.
Thanks
Jmarkunas
<Personal Information Edited by Host>

Go to the upper left to the Black Apple and select About this Mac and then select MORE INFO and this should give you the correct serial number. Type exactly what you see.
Don

Similar Messages

Why wont my shuffle play? Also, my serial number is not recognized!

My shuffle can be connected to my computer fine, I can take songs on and off it. When I disconnect it, plug in my ear buds and hit play, the little green light comes on, but no music comes out. The light does not blink, it is just on. Even when I hit the play/Pause button again, the light stays on. (It always used to blink when it was paused). My ear buds work on other devices, so it is not them. When I tried to get help from apple, they told me they don't recognize my serial number, and yes, I gave them the right one, the one that is in my settings when I plug in the ipod and inscribed under the clip. I have already returned this once, I fear I may have to again, if I can.

Did you ever get an answer to your question? I have the same problem - the shuffle will not play and the serial number is not recognized on the apple website. iTunes recognizes the shuffle and shows the same serial number as what is on the box and under the clip. I have tried restoring the shuffle to factory settings but it still does not play. I tried registering the shuffle (using the model part number) and it says it is registered but it still does not recognize the serial number. I have no idea what to do.

I cannot download updates to Photoshop Elements 9. I get an error message that my serial number is not recognized or eligible. Can you help with this?

I cannot download updates to Photoshop Elements 9. I get an error message that my serial number is not recognized or eligible. Can you help with this?

Hi,
Which operating system are you running on?
What updates are you trying to download?
The last update was 9.0.3 - check by loading the editor and going to Help -> About Photoshop Elements
The last supported Camera raw is ACR 6.5 - check by loading the editor and going to Help -> About Plug-ins -> Camera Raw
Do you have a reason to update?
Brian

I find that I am unable to receive updates. When I try to re-install, the serial number is not recognized. I have a retail, boxed, full-version of PS6.

I find that I am unable to receive updates. When I try to re-install, the serial number is not recognized. I have a retail, boxed, full-version of PS6

Call Apple or an Apple Store in your city and ask them. Or do a Google search.

Lightroom serial number is not recognized

I have Lightroom 5.7 and I recently received a new laptop and when I downloaded it onto my new laptop for some reason it is not recognizing my serial number.
It keeps saying "The serial number you entered is invalid" and I have copy and pasted, written in and quadruple checked the numbers to make sure it was correct.
I am not sure why this is happening and I hope that someone can help.

you're correct. your serial number for 5.0 is valid for 5.7 and 5.7.1. actually, why don't you try it with the last lr 5 version, 5.7.1:
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 6| 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

My serial number is not recognized by Apple support

Anyone know why Apple Support page does not recognize my serial number even if I do an edit copy, edit paste?

John,
My iMac is six months old. I have contacted Apple Support on numerous occasions, but recently, I have not been able to use the proper method for scheduling a phone call because the Support web site rejects my serial number. I do an edit copy edit paste from the Apple logo, about my Mac, but it gets rejected. I have tried everything from re-typing the serial number manually to substituting zero for O. Nothing works.
If I call Apple Support directly, they recognize my machine immediately.
Got any new ideas?
Jim

My CS3 Web Premium serial number is not recognized to upgrade to Creative Cloud

I was interested in purchasing Creative Cloud and entered my CS3 Web Premium serial number to see if I qualify but it claims that I do not. If CS3 products qualify, why does mine not qualify?

In which case, contact Adobe directly and ask them
Contact Customer Care

Adobe acrobat standard serial number is not recognized and cannot install?

I purchased acrobat standard and have a serial number and order number but in Internet Explorer and Google Chrome it is marked as invalid number when I try to install it. I have tried the serial number with and without dashes but same results. I have spent a lot of time but no results. Not happy about this. Installation should be simple and user friendly. Any suggestions would be appreciated.
Dana

1. Did you buy an upgrade or the full product?
2. Is it asking for a QUALIFYING PRODUCT?
3. Did you buy from Adobe, or from someone else?

My serial number is not recognized and I cant get past the first setup screen. What do I do?

I cant get the installer to recoognize my serial no. What do I do

As well as the new download you will need the new serial number. You cannot use your original serial number.
(Don't expect it to work on modern versions of Windows or Mac OS though!)

Ipod nano (2nd generation) serial number is not being recognized

so i got a silver 2nd generation 4gd ipod nano and for some reason, everytime i try to go to register my product it says that the serial number is not found. i am then asked to type in the manufacture number or something. it then says that that is found, but the serial number is still not found. what's up???

http://www.apple.com/support/service/help/warrantycheck/
As mentioned by another poster, the article above directs users whose serial number is not recognized to call Apple.

Help My serial number does not work for installation.

What can I do? After installing Yosemite.- tried to re-install CS5 from disk - product serial number is not recognized.

Also, I found this link, but not until after Acrobat XI repaced Acrobat X: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

"The serial number is not for a qualifying product. Please try another"

I purchased, downloaded, install and am using successfully
ADOBE ACROBAT XI PRO
Version (11.0.07)
Installed 12.02.14
Purchased 12.02.14
Adobe Acrobat XI Pro (Windows, English)
I have tried unsuccessfully to register 6+ times
I receive the message:
The SN is not recognized (error statement= "The serial number is not for a qualifying product. Please try another")
I have a total of about 5 sessions that amounts to about one hour trying to solve a problem, navigating your website, going into endless cycles, and have noticed there is no way to call a phone number to fix a problem.
Is this the new Adobe Paradigm?
It appears to be an administrative problem with Adobe
What is the fix?
Please advise

The message means that you have an upgrade license. You just need to prove you are eligible by entering the serial number of the Acrobat 9 or X license that you have - that is the "qualifying" product. It is not asking you to enter the Acrobat XI license again, you already did that.

Tried to install CS4 from DVD on windows 7 computer but serial number is not accepted

Have new PC with Windows 7 and want to install from DVD my CS4 application.
At stage where to enter the serial number it stops me as the serail number is not recognized, and yet it is 100% correct.
How can I overcome this problem?

Thank you Kglad for your support....
However it didn't get me what I wanted... to install my CS4...
Finaly I got it done however, and that may be of my unawareness of the download.
1> When downloading the files, one file has the extension. . 7z.
2> After downloading that file it is shown as a document file in my download directory.... I didn't know how to go about it..
3> Finally I got bright and checked on the internet what a . 7z file is and found that it is a zipped file in open source.
4> I downloaded the 7.Zip zipper software and ran that on the subject file
5> Guess what........ this opened the files and I proceeded to installCS4 without a flaw.
I am responding extensively to your kind reaction in the hope someone else, as me not so computer literate/smart,
will not loose several days to overcome this issue.
To contact Adobe Chat is also not constantly possible, so we were just waiting and waiting.
Adobe really should improve their support but maybe they are not interested much, as they may prefer to sell you their CLOUD solution.
Thank you for bearing with me.//Ko

I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...

I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...

If you recently purchased this then it is not likely to be a valid sale/purchase. Adobe does not sell older versions of their products and no one but Adobe provides student/teacher licensing. If you purchased this some time years ago and it is only recently that you find you are not able to reactivate it with the original serial number you can try contacting Adobe Support thru chat and see if they will be willing to work with you to resolve this.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I purchased CS5 Design Standard about 5 years ago. Now I am trying to install second PC, but I got a message like " This serial number is not correct." I want to know the correct serial number, but I missed my ex adobe ID because I've changed my E-mail

I purchased CS5 Design Standard about 5 years ago. Now I am trying to install second PC, but I got a message like " This serial number is not correct." I want to know the correct serial number, but I missed my ex adobe ID because I've changed my E-mail address.

It is not clear to me what your issue is with not being able to sign in to your Adobe account to find the serial number. You should still be able to sign in and find your serial number if you registered the software.
If your first PC is a Windows machine you might be able to extract the serial number from it using the Belarc Advisor
http://www.belarc.com/free_download.html

My serial number is not recognized

Similar Messages

Maybe you are looking for