My serial number is not valid anymore, is there a way I can get a new one to activate my product?

I have had Adobe Photoshop Elements 11 for about a year now and my serial number is not working anymore for the same product. I have a new computer and am trying to download the product, however it won't accept my serial number. Is there a way I can recieve a new serial number to activate my product?

See:
My serial number doesn't work :
http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
If that information doesn't help, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

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My serial number is not valid anymore ? I bought my photoshop and I have been using it for a little bit more than one year...

Hello,
I bought my Photoshop Extended (PC) last year in the US. I have been using it for a bit more than a year. Today, opening Photoshop, Adobe asks me to pay or enter my serial number. So I enter the number (again), and it says that the number is invalid.
My version is an official version, I paid for it.
What I am supposed to do now ?
Thx

We are basically users and can't really help with activation. So unless a staff member can check in, you need to speak to Customer Service.
http://helpx.adobe.com/x-productkb/global/service1.html
Serial number and activation chat
or
800-833-6687
Monday—Friday, 5am—7pm PT

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Ok, thank you for your answer. I'm not sure about what you mean with "system informations or other technical details", but I'll try to give all the informations and details that I can.
My PC is a Packard Bell "imedia S3710", Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, with 6,00 GB of RAM and 64bit operative system, Windows 7 Home Premium. I bought it several years ago, I think in 2010, probably, and in the PC there was already Photoshop Elements 7. The program always worked, till today, when it stopped working. An error message popped up saying that Photoshop couldn't work anymore and that I needed to reinstall it or contact Adobe. Then I went of the Adobe website, donwloaded the program and tried to install it. A message told me that I had to uninstall the former copy of the program, so I did it, then I reinstalled Photoshop Elements 7 again. This time the installing process worked, then when I tried to open the program, it asked me the serial number. I went on the Adobe website, logged in with my account and recovered my serial number (provided by Adobe itself). Then I entered the serial number in the blanks and a message popped up saying that that serial number wasn't valid. Now, how can it be not valid if Adobe itself provided me that very serial number?
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Error "The serial number is not valid for this product" | Creative Suite

HI together,
I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
Regards
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Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
So who is able to reactivate my Serial Number so that I'm able to use my product?
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Richa.
Richa: Hello! Welcome to Adobe Customer Service.
Richa: Sorry for any inconvenience this has caused
Richa: May I get the serial number?
Richa: Are we still connected?
Richa: We have not heard from you for some time. Do you wish to continue to chat?
Richa: Are we still connected?
Rene Pardon: hi
Rene Pardon: for sure
Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
Rene Pardon: <Deleted >
Rene Pardon: i registered for the education version of production premium 5
info: Your chat transcript will be sent to r*@*.de at the end of your chat.
Richa: ok let me check
Richa: please wait
Richa: Thanks for your patinece
Rene Pardon: do you also need my "authorization code" for this product?
Richa: I need to transfer the chat to
Richa: tech rteam
Richa: please wait
Rene Pardon: ok
Richa: I am sorry
Richa: But I will not be able to transfer the chat
Rene Pardon: is there a phone number i can call?
Richa: As the serial number is canceldd
Richa: and we do apologise
Rene Pardon: why was it canceled?
Richa: but there is no phone support for this product
Rene Pardon: i don't understand because i payed a lot for this
Richa: Its showing canceled
Rene Pardon: so what are the options?
Rene Pardon: i need this product right now and i payed for it so why can't i use it?
Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
Rene Pardon: as you can see, i'm the person who payed for this software
Richa: I am sorry I just checked it
Richa: it is canceled thats why you are getting invalid error
Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
Richa: I am sorry Rene
Richa: But its showing canceld
Richa: so cant help you with that
Richa: I wish I could help you, but my hands are tied
Rene Pardon: that's what you told me several times so who can help me?
Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
Rene Pardon: so please tell me who is able to help me
Richa: You need to place a new order?
Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
Rene Pardon: please get someone in your team who can help me
Richa: I am sorry Rene..
Richa: But unfortunately my team can not help you on this.. as the sersil is expired
Richa: I mean canceled
Richa: Sorry but we can not help Rene..
Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
Rene Pardon: Help me understanding...
Rene Pardon: You're wasting my time!
Richa: I am sorry
Richa: I found the reason for cacnellation
Richa: and its canceldd
Richa: because you requested to cancel. in year 2013
Richa: On 30th april 2013
Rene Pardon: but i only canceled the creative cloud, not my creative suite
Richa: so we have refund and canceled it
Richa: Its showing for this oserial?
Rene Pardon: one moment
Rene Pardon: i log into my account
Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
Rene Pardon: As you can see the product is displayed as "non-canceled"
Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
Richa: I am sorry but the refund was given and requested for this
Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
Rene Pardon: And why should I need a serial number for the Creative Cloud?
Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
Richa: I can not do that?
Rene Pardon: But i guess someone in your Team can
Richa: can not help you

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Hi Jeff ,
Please provide me the following information so that I can see what best can be done to get your issue fixed.
Are you using Acrobat 9 extended ?
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In case you have purchased it from some outside vendor ,would recommend you to get in touch with them .
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https://helpx.adobe.com/x-productkb/global/find-serial-number.html
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My serial number is not valid anymore, is there a way I can get a new one to activate my product?

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