My serial number on CS4 is not allowing me to upgrade?

Hi,
I want to get Creative cloud and I have my CS4 serial number. It says I don't qualify, I believe I should. There is no clear reason why I don't.
Thanks
Stephanie

Hi Sacahill,
The serial number which qualifies for special offer for CC has to be :
1.CS3 & above
2. Retail product (purchased for personal usage,with only two installs permitted)
3.It can not be an Adobe product obtained as a bundle pack with purchase of any Electronic Item(e.g computer/printer/camera etc.)
4.It can not be any purchase under Educational licenses
5.It can not be any Volume License product(it is registered in www.licensing.adobe.com)
There is a  hyperlink of "Terms" in the purchasing in :
https://creative.adobe.com/plans?plan=individual&store_code=us
It states that (http://www.adobe.com/store/en_us/popup/offer/ccm_complete_offer.html)
Terms and conditions
VOID WHERE PROHIBITED OR RESTRICTED BY LAW. Eligible customers may purchase an Adobe® Creative Cloud™ Complete Membership with annual commitment for a reduced price. Offer valid for purchases of an annual plan, which requires a 12-month contract. This offer is only available to customers who own a Creative Suite edition or individual product in one of the following versions (CS3.x, CS4, or CS5.x), and who purchase directly from the Adobe Store or by calling a regional Adobe Call Center. This offer is not available to Education, OEM, or volume licensing customers. Residents of embargoed countries are not eligible. This offer is limited to one (1) purchase of one (1) Creative Cloud Complete annual membership per customer. Offer is subject to U.S. export control laws and laws where the recipient resides. Offer may not be assigned, exchanged, sold, transferred, or combined with any other discount or offer, or redeemed for cash or other goods and services. Offer is valid until August 31, 2013, and can be changed without notice. Void where prohibited or restricted by law.
Regards,
Rajshree

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