My Serial number says invalid. Trying to transfer Adobe Creative Suite.

I delicensed my Adobe Creative Suite on my old computer and am now trying to get it on my new computer. It keeps saying invalid serial number. I have already tried uninstalling and reinstalling the programs on the new computer, but nothing has worked.

13mwarren1989 what operating system are you using? What version of Creative Suite specifically are you trying to install? Did you migrate or transfer any files to your new computer?

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After enter my serial number, he said that to use adobe creative suite 5 master collection you must

after enter my serial number, he said that to use adobe creative suite 5 master collection you must provide an adobe ID, i entered my adobe ID and password and after that he tell me that, we are enable to start your subscription for adobe creative suite 5 master collection , please choose close and then re-laungh ur product !!!

This is a user to user forum, not Adobe support... you need to contact Adobe
Adobe contact information
http://www.adobe.com/support/contact
In the US - Adobe General support 800-833-6687 M-F 5am-7pm Pacific
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7 as far as I know

I replaced my hard drive and then tried to reinstall adobe creative suite and it tells me that the serial number is invalid, what do i need to do?

i replaced my hard drive and then tried to reinstall adobe creative suite and it tells me that the serial number is invalid, what do i need to do?

You will need to contact Adobe directly:
Contact Customer Care
What version?

I bought a second license and I can't find the serial number, I have tried to contact adobe like 4 times and got no luck. Any help on where to find it? is it the same serial as the first copy we have?

I bought a second license and I can't find the serial number, I have tried to contact adobe like 4 times and got no luck. Any help on where to find it? is it the same serial as the first copy we have?

Hello,
This order no is for subscription of Adobe Captivate 8. In order to install subscription you need not to enter any serial key .During the installation it will prompt you to enter your Adobe Id and it will validate your subscription after validating your Adobe Id from the server. I mean you have to sign in with your Adobe Id during the installation which you have used at the time of purchasing the subscription.
So for installation and activation you dont need any serial key . Just sign in and it will automatically activate your subscription .
For more information on subscription please click on the link below.
http://www.adobe.com/in/products/captivate/faq.html#subscription
Regards,
Rajeev.

Error "The serial number is not valid for this product" | Creative Suite

HI together,
I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
Regards
René

Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
So who is able to reactivate my Serial Number so that I'm able to use my product?
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Richa.
Richa: Hello! Welcome to Adobe Customer Service.
Richa: Sorry for any inconvenience this has caused
Richa: May I get the serial number?
Richa: Are we still connected?
Richa: We have not heard from you for some time. Do you wish to continue to chat?
Richa: Are we still connected?
Rene Pardon: hi
Rene Pardon: for sure
Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
Rene Pardon: <Deleted >
Rene Pardon: i registered for the education version of production premium 5
info: Your chat transcript will be sent to r*@*.de at the end of your chat.
Richa: ok let me check
Richa: please wait
Richa: Thanks for your patinece
Rene Pardon: do you also need my "authorization code" for this product?
Richa: I need to transfer the chat to
Richa: tech rteam
Richa: please wait
Rene Pardon: ok
Richa: I am sorry
Richa: But I will not be able to transfer the chat
Rene Pardon: is there a phone number i can call?
Richa: As the serial number is canceldd
Richa: and we do apologise
Rene Pardon: why was it canceled?
Richa: but there is no phone support for this product
Rene Pardon: i don't understand because i payed a lot for this
Richa: Its showing canceled
Rene Pardon: so what are the options?
Rene Pardon: i need this product right now and i payed for it so why can't i use it?
Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
Rene Pardon: as you can see, i'm the person who payed for this software
Richa: I am sorry I just checked it
Richa: it is canceled thats why you are getting invalid error
Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
Richa: I am sorry Rene
Richa: But its showing canceld
Richa: so cant help you with that
Richa: I wish I could help you, but my hands are tied
Rene Pardon: that's what you told me several times so who can help me?
Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
Rene Pardon: so please tell me who is able to help me
Richa: You need to place a new order?
Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
Rene Pardon: please get someone in your team who can help me
Richa: I am sorry Rene..
Richa: But unfortunately my team can not help you on this.. as the sersil is expired
Richa: I mean canceled
Richa: Sorry but we can not help Rene..
Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
Rene Pardon: Help me understanding...
Rene Pardon: You're wasting my time!
Richa: I am sorry
Richa: I found the reason for cacnellation
Richa: and its canceldd
Richa: because you requested to cancel. in year 2013
Richa: On 30th april 2013
Rene Pardon: but i only canceled the creative cloud, not my creative suite
Richa: so we have refund and canceled it
Richa: Its showing for this oserial?
Rene Pardon: one moment
Rene Pardon: i log into my account
Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
Rene Pardon: As you can see the product is displayed as "non-canceled"
Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
Richa: I am sorry but the refund was given and requested for this
Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
Rene Pardon: And why should I need a serial number for the Creative Cloud?
Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
Richa: I can not do that?
Rene Pardon: But i guess someone in your Team can
Richa: can not help you

I'm trying to install Adobe Creative Suit 6 Deisign and Web Premium.

Hi, I'm trying to install Adobe Creative Suit 6 Deisign and Web Premium. It is the Sudent and Teacher Licensing. I was able to get my serial numbers but when I loaded the disc into my Macbook, nothing is popping up for further direction of installation. How should I proceed to install the software?

You can download the installation files and use the serial number from the disc to activate.
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Im changing my PC to a new one, how can I transfer Adobe Creative Suit from my old PC to my new PC?

Im changing my PC to a new one, how can I transfer Adobe Creative Suit from my old PC to my new PC? I bought it online, so the serial is on my profile.

You need to install the software on the new machine the same way you installed it on the old machine. You are allowed to have two activated installations if you would like to retain the original installation as a backup. If not, then you should deactivate it (Help -> Deactivate in any program),
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Download and Installation Help -
https://helpx.adobe.com/download-install.html

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CS5-thru-CC PPro/Encore tutorial list http://forums.adobe.com/thread/1448923 will help
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I'm trying to purchase adobe creative suite 6 and am a student can you help?

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For a limited time only, you get the $19.99 EDU Student Teacher offer as stated here at this link. http://www.adobe.com/products/discount-software-coupons.edu.html
If you have already subscribed to Creative Cloud as a student/teacher, it may be too late for you to get the current promotional discounted student/teacher EDU price of $19.99. You'll have to keep paying the regular EDU $29.99 price until your contract is up or else if you cancel it you pay the remainder that's left on the contract but it won't be cost-effective. I already asked customer service to see if they could waive the cancellation fee so that I could get the current EDU price. I was denied and offered one free month, but I asked the Creative Cloud technician to escalate it. So, it's up in the air right now. I believe they are getting many students calling to inquire about this. You would think that student/teacher prices are set once established, so if $19.99 is the lowest actual student/teacher EDU rate, then what is the $29.99 rate that the rest of us student/teacher EDU subscribers of Creative Cloud are paying?
If you establish a student/teacher EDU rate, you could keep it that way and make it available to all students. Especially the ones who signed up first! Why is Adobe rewarding the laggards?
Message was edited by: creativeflows

My serial number says invalid

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Error "The serial number is not valid for this product" | Creative Suite

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You have a serial number. It's registered to your account. The rest is of no consequence. Contact support if you need to reset activations.
Find your serial number quickly
Mylenium

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You can't. You will have to deactivate and reactivate by inputting the serial numbers from scratch.
Mylenium

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You can keep using the license to Creative Suite which you acquire as a student or teacher, even after you leave the university.
You can download the software here:
Other downloads
Use the same serial number as you used before.

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CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
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My Serial number says invalid. Trying to transfer Adobe Creative Suite.

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