My serial number will not work because it is letters and numbers...

My serial number will not work because it is letters and numbers but I can't type letters into the boxes on the Adobe installer.
I've tried holding shift, putting caps lock on, and leaving it lower case.  It just won't let me type letters into the boxes.  Is there a work around or some other solution?

Redemption Code Help
Mylenium

Similar Messages

  • I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

    I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

    Static_Unit
    I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
    Don't Have Serial Number for Premiere, Only Photoshop?
    Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
    In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
    I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
    The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
    Thanks.
    ATR

  • Trying to reinstall CS5 for MAC but serial number will not work?

    Hello,
    I've lost my original installation CD, but I have my serial number. My computer crashed, so I lost everything and I tried downloading the trial version so I could enter my serial number onto it when the trial is over, but it will not accept my serial number?
    What can I do?
    On my Adobe Profile, it shows the serial number and when it was registered.
    Thank you.

    Hi there,
                   First, the answer depends on the exact error that you get.
                   1.  If the error is "invalid serial number", then you must be using the wrong installation media or Operating System. This is the main reason.
                   2.  If the error is " serial number is valid however it's previous qualifying serial number is not found ", the serial number you have is an upgrade serial number, which will require it's previous qualifying serial number which you need to have, previous qualifying versions supported are CS4, CS3 and CS2.
                   For further easy solution, I would suggest you contact adobe customer support.
    Thank you.

  • My registered/activated CS6 is now opening as an expired trial, and my serial number will not work.

    I've been using this product for over a year and a half, and it is suddenly opening as an expired trial version, which will not let me enter the serial number I was given when I originally downloaded it.

    Yes Atr12 this is often due to purchasing an expiring serial number.  I checked and it does appear you have been provided an expiring serial number.  These are sometimes offered by resellers at a discounted rate.  If you believe that you received an expiring serial number in error then I would recommend contacting the reseller which you purchased CS6 Design and Web Premium from.
    It does still appear the serial number should be valid.  I would recommend running the uninstallers located in Applications/Utilities/Adobe Installers folder.  I would then follow this by using the CC Cleaner Tool to ensure a complete removal.  You can find details of the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
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  • Serial Number will not work for my PSE 7

    I"m trying to install my PSE 7 on my new Windows 8.1.1 computer. The trial version is running just fine but it will not accept my serial number. Adobe support was no help at all.

    was that an upgrade?  if so, http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html
    otherwise, i don't know any options for you.

  • My serial number will not work after using the trial, I purchased the software from Best Buy.

    Adobe Premiere Elements 11  I have uninstalled and reinstalled, but still will not accept serial number.  Please advise

    lindawhitssitt
    Please use the following link to reach Adobe Chat with your serial number issue. You should get immediate and effective resolution to your issue. After the link opens, click on "I still need more help." and the Adobe Chat pop up will appear.
    http://helpx.adobe.com/contact.html?product=premiere-elements&topic=serial-number-issues-o r-activating-my-product
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    Thanks.
    ATR

  • Serial number will not work for Lightroom 5.

    I have legit CC serial number but it fails when I enter the last number. Version of LR I have is a trial version. I cannot download new version as the apps section fails when I try to run the pulldown Mac OS window. It says to contact customer service. You go to chat, they are hopeless. All my other CC apps run fine on this computer and LR runs on my other computer. What do I do next? How do I talk with someone who know the problem?

    Ragodin wrote:
    No chance mate - they've got your money
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  • My serial number will not work! i have recently zerod my disk and iam trying to re-install logic 9 and the serial wont work i have entered it at leat 10 times

    i need a new serial number

    If you make onli on eror, itz going to fayle! And sinds youf made at leat one in your kwestion alreaddy, you mai hef maid one in your cereal nummer two!

  • My serial number does not work. Why?

    Hello,
    I bought my photoshop elements 11 a few days ago through amazon. My pc does not have an enter to a dvd (what is normal in nowadays), so I decided to download the software through adobe website and use the serial number that comes with my new photoshop elements, but it doesn't work. What can I do now? I can´t return my product and I bought a serial number. Can I use the serial number with a photoshop elements 11 that I downloaded?
    Regards,
    Catarina

    If you downloaded the product since 24th September it will have been v12 - and your v11 serial number will not work with it.
    It is possible that as you purchased within the last thirty days you may be eligible for a free upgrade to v12. Either way contact Adobe support and see what they say - if not eligible they may point you to a v11 download.
    Alternatively download v11 from ProDesign - follow the instructions carefully: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    Cheers,
    Neale
    Insanity is hereditary, you get it from your children

  • I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...

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    If you recently purchased this then it is not likely to be a valid sale/purchase.  Adobe does not sell older versions of their products and no one but Adobe provides student/teacher licensing.  If you purchased this some time years ago and it is only recently that you find you are not able to reactivate it with the original serial number you can try contacting Adobe Support thru chat and see if they will be willing to work with you to resolve this.
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    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • My CS 5.5 Design premium serial number is not working

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  • Just bought iworks and the serial number is not working. help!

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    Barry

  • I have created my site with Muse and have uploaded to an external ftp hosting, now my secure log in will not work because I am not using BC. Is there a way to create a secure log in that will work with out being forced to use BC?

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  • I have successfully installed my creative suite to my old computer. I have a new one I would like to put it on. My serial number is not working. Please advise.

    I need to install my program to my new computer. My serial number is not working.

    Which Creative Suite version exactly?
    Is your old computer Mac or Windows?
    Is your new computer Mac or Windows?

  • My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue

    My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue?

    This is a question for the Photoshop Elements forum: Photoshop Elements. A moderator may find and move this to the correct forum for you.
    Benjamin

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