My Serial Number won't be accepted when I try to download Premiere Elements 13?

I have a MacBook Pro Laptop and I recently purchased Premiere Elements 13 as I need it for School and Work however when i get to the final stages of downloading, my serial number isn't being accepted and I have tried many methods of downloading! IF anyone has had the same or similar issues please let me know! I paid a lot for this and I really need the program.

travisw
Let us see if we can resolve this issue...
Let us go through the typical drill....
1. Does the problem exist with and without the antivirus and firewall(s) disabled?
2. Are you working with a pen and tablet instead of a mouse?
3. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
4. Is your video card/graphics card driver up to date according to the web site of the manufacturer of the card?
5. Are you running the program with an active Internet connection? What computer browser are you using for the download
of replacement installation files? Have you tried another for the download - such as Internet Explorer or Firefox?
Suggestions
1. Uninstall the program the typical Control Panel way
2. Do a free ccleaner run through (regular and registry cleaning parts) to get rid of leftovers from incomplete installs/reinstalls
CCleaner - Download
3. Install the Premiere Elements 13 tryout from the following web site and insert your purchased serial number in them during
installation.
Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
4. Install the 13.1 Update from an opened project's Help Menu/Updates.
5. If all else fails, try creating a new user account with administrative privileges and installing and trying to run Premiere Elements 13 from there.
If you check the Event Viewer/Windows Logs and its Application, do you see any description for the cause of the problems on the dates when
the problem presented?
Any questions or need clarification on the above, please do not hesitate to ask.
Thank you.
ATR

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    2. Are you working with a pen and tablet instead of a mouse?
    3. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
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