My serial number wont activate the software when i reinstall

Hi
  I recently uninstalled the PSE8 that came with my Canoscan 9000f due to errors.  when i went to reinstall it my serial number is coming up invalid?  Whan can i do?  The software came with my scanner and installed without issue the first time around.  Please advise.

Uninstall PSE 8
Delete the Adobe PCD folder and caps.db file:
Windows:  \Program Files\Common Files\Adobe\Adobe PCD
                \Program Files\Common Files\Adobe\caps\caps.db
Mac OS: /Library/Application Support/Adobe/Adobe PCD
             /Library/Application Support/Adobe/caps/caps.db 
re-install and then check

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