My SessionFacade is getting big, Poor design?

It has more than 20 functions(User, Product,Cateogy,Order CRUDs), maybe I should split it, advice?

Looks like too much functionality but then the opinion would vary. My suggestion, as you thought rightly, break it down into smaller parts that are cohesive and then possibly integrate at more than one level. That is Facade underneath Facade. Though your application might suffer performance penalties, the separation of concern would add flexibility and eligance. As always, design choices are entirely yours - as you have to own it :)
Ironluca

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    18:56   I'm informed that TS closes at 19:00 and that he won't be able to finish this call.   However, if I read article kb 401401 I should           find some steps that will solve the issues that I'm experiencing.
    19:01   While looking for the article I inform him that I can't access my TS updates on the           Support Portal and that in a previous call Phone Support was not able to explain          why. Might he have any idea why? He says he'll check it out.
    19:05   "That's odd.  I'll add this complaint to the file."
                Animesh adds that If this knowledge base article does not resolve the issue, I should make sure to call back. He's added a note in the file to automatically escalate my call to Tier3 TS.
                "What? There's a T3?" I ask. "Why has it taken 2 weeks to get this call escalated to tier 3?"
                He apologizes if this taken so long to be escalated but there are definite checks and procedures that need to be followed before a call can be escalated to Tier 3.
    April 15th
    11:10   Starting new uninstall of CS4
    11:20   Uninstaller error with InDesign.
    11:31   Running CS4cleanscript, all options.
    11:49   Completed running CS4cleanscript followed by a manual clean-up of remaining   folders.  Starting a new install.
    12:04   Install error with Flash 10 ActiveX.
    12:06   Install error with Flash 10 plug-in.
    12:37   Installer finished, with errors.
    12:53   Test launched every application in the Suite and they seem to be working in spite of the errors. So be it, I'm never calling Adobe TS again.
    Questions and suggestions to Adobe
    In spite of not having my issue corrected I must say that the politeness of every representative was exemplary.
    While I realise software piracy is a big issue, why is it that pirates don't struggle with your DRM system yet legal users do? Either scrap your current DRM and replace it with something that will not cripple a system if an installation goes wrong or change your installers.
    Software suites are convenient yes but there are now so many modules that come bundled with the suite that seem utterly pointless because the documentation for them is sorely lacking an "at a glance" explanation of features, benefits and purpose. Adobe Air, Sing, Version Cue and Bridge come to mind. Don't you think cutting down on module bloat would make interoperability an easier thing to manage and maintain?
    As a user who has multiple hard drives in his system (one each for the OS, applications and project data) I don't like installers that place files all over my system without my consent. If an installer asks for a destination folder, ALL programs should go into that folder. Files and programs that are shared across the suite for added functionality or registration purposes should ask for a user-specified shared folder (in case there is one) rather than just go into the (assumed) default.
    Why is the Support DB's search function so useless? I've tried (and tried, and tried, and tried...) to find useful solution articles but something is just plain wrong with your search algorithms. I've tested this. Pick an article at random, then do a search for it's title. Too often the search engine won't even find it. The only time searches work is if one has the precise number of the article, such as KB 401401.
    The amount of checks and procedures required for service escalation needs to be streamlined in order to speed up the process. It took too long to get to the right Tier. By the time I was finally escalated to Tier 3 your support services had eroded all of their credibility.
    Practices and procedures (P&P) need to be more uniform. I have one tech telling me to use one version of clean script and claiming it's fine whereas another claims that only the CS4 script would work to resolve my issue. Why is this? What does this reveal about levels of training? There is also large gaps in the knowledge of individual representatives. As should be expected, some representatives knew exactly what to do and how to do it without having to resort to articles every 3 minutes.  Others, such as Sanjay, either need to be retrained or let go. His lack of knowledge was thoroughly exasperating.
    The case id system needs to be reworded. Over these 2 weeks I was given 4 case id's, none of which ended up showing up in the support portal for follow-up.  Furthermore, note taking seems to be a problem because there was a lot of information that just never seemed to make it "in the file".
    Why do calls get transferred to the wrong department so often?
    In Closing
    Due to having more pressing matters to attend to at work and seeing as how I could not afford to spend any more time fixing the harm that was brought on by carrying out the suggested "solutions" I have not called back since April 15th. The suite runs "with quirks" and will stay that way until I rebuild the system because it seems that the only solution that remains regarding the installation woes is to wipe the drive and start from scratch.
    Thank you for reading this whole transcript. I hope it helps you improve your customer service experience.
    Marc-Andre Renaud

    Thank you for the sympathy and the information about the Adobe.com forum Michael.
    I posted here because, to be honest, for a company that's acknowledged their installers and updaters and support needs some work, they seem very determined to obfuscate the means by which users can provide direct feedback to the company. Much like you, I've also noticed a trend in CS5 installations that mirrors the issues that were present in CS4. it's a sad state of affairs.
    As for my installation, you are also quite right to say that a clean install would have been a lot faster than what I went through with TS and it was actually my first idea. Before calling TS I'd actually read through the forums and noticed that a large number of users who were faced with my situation had no other choice but to reformat. I was just giving Adobe the benefit of the doubt and wasted 2 and a half weeks through that course of action...
    What makes this situation even more frustrating is that the installer failed on a fresh system. It was a custom-built design machine, assembled and configured by myself. The only software that had been installed on it prior to Design Premium was Firefox, an FTP client and the start of my problems, trial versions of various CS4 programs. I used trials just long enough to retire the previous design computer so that I wouldn't contravene the EULA's stipulation of not running more than one instance of software at the same time on different machines.  Turns out being honest once again penalised a legal customer.
    If there is just thing users should learn from my far from unique tale of failed tech support it's that if you ever run into a problem with the installation, don't bother calling TS, just reformat and start from scratch.  It might seem like it'll take longer to get going again, but in actuality, it's the opposite. Reformatting means you'll be up and running in about 1 or 2 days rather than 2 weeks.
    Marc

  • Poor design features?

    I have had a Blackberry Pearl for almost a year now and I'm to the point of throwing it away over several design features even the "techies" where I bought it can't help me with.  I travel quite a bit and when I get off the plane and turn on the phone, I expect the phone to know what time zone I'm in.  Every other phone I have owned had this feature.  So far the only help I've received from the "techies" is to show me how to set it manually.  Duh.  Does anyone know how to set it, so it automatically sets the time?
    The other involves turning on the phone.  Simple enough, hit the red, phone-shaped button and Voila!, it's on.  But when it's in my briefcase, and I'm on an airplane, when it's supposed to be off and it happens automatically (through turbulence), and then rings....well, I have had more than one flight attendant get in my face over it.  When I explain, "It's a Blackberry Pearl" they smile.  They say it happens all the time.  Is there any way to set the turn-on feature for multiple key strokes?  That one has the techies stumped as well.
    Other than that, the poor camera quality and the trackball's design of sitting higher than the keypad so it activates when placed faced down on any a hard surface...I guess it's only a matter of time before I eat the early termination fee and move on to a better phone.  Any suggestions out there on what phone I should get?
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    Wyldwud

    The BlackBerry does NOT automatically update the time zone. You must change it manually. Dumb phones are different than the BlackBerry smartphone. They dont have a calendar that could be potentially be wrong with the auto changing of the time zone. People complain both ways. It would be nice if it was an option that was off by default.
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    I have had a Pearl since day 1 when T-Mobile released the original 8100. I have NEVER had the trackball activate anything  when setting face down. Not unless I put something on top of it. If your don't like it then move on. Seems like your just wanting to vent. Every device has is pros and cons. I am sure you will find something you dislike about every device.

  • Poorly designed Yoga 3 Pro keyboard workaround

    Several users have been griping about the keyboard of the Yoga 3 Pro. Also certain reviewers have lambasted it (e.g. Gizmodo).
    First, the physical side of it is lacking for the typical quality you expect from premium Lenovo laptops (e.g. Thinkpad). The keys do not travel much and it is easy to make mistakes -- I would say my typing errors have increased on the magnitude of 50% versus a X series Thinkpad (pre-chiclet keys).
    Second, and the main point of this post, is that several keys are either missing (e.g. Insert) or relegated to Fn key combinations (F1 through to F12, Home and End). Meanwhile, there is AMPLE room for more keys in this form factor. For example on X series Thinkpads, they had keys right up to the edge of the device, and were able to put in a full 2 rows of Ins/Del Home/End PgUp/PgDn, like on a full-sized keyboard.
    As a result, typing on this keyboard is a real pain both physically, and in software terms since certain OS functions ask you to press keys that don't exist (e.g. Insert on the pre-boot Bitlocker screen -- sorry no Insert key!). Certain common keyboard commands become awkward now because of needing to add in the extra Fn+ combination (e.g. ALT+F4 to close a program, or F5 to refresh a web page).
    But by far one of the most annoying features is co-locating Home with PgUp and End with PgDn, i.e. you need to press Fn+PgUp to get Home. Home/End is a very efficient mechanism in wordprocessing to quickly get to the beginning and end of sentences, beginning and end of cells in Excel when editing formulas, etc. F2 to quickly edit a cell in Excel without clicking the mouse -- now you must use a combination to get to it. If you do frequent word processing, this keyboard will frustrate you as a result.
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    Anyway, there is a workaround of sorts depending on which keys you prefer to have direct access to. You can remap keys using the Windows registry and something called a Scancode Map.
    For example, I myself have noticed that Home/End are more important for me than PgUp/PgDn in terms of quick access, as I do use them extensively for editing documents. So, for example, you can use the registry to remap those keys and switch them around -- that is, Home to PgUp, PgUp to Home, End to PgDn, PgDn to End. So now, when you press the PgUp key, you are actually pressing Home.
    If you don't use Caps Lock or Print Screen for example, you can reassign them to other keys you do (e.g. Insert, or any other key actually).
    The process is described in the link below, and the author has a specific example of remapping the Home/PgUp, End/PgDn keys:
    http://www.thatsgeeky.com/2010/11/keyboard-annoyances/

    I tried that I got some sort of error saying it's not compatible with my system.  I ended up doing a restore, and one by one tracking down which program is needed in order for the system to disable the keyboard and trackpad appropriately.
    It ended up being Lenovo Harmony:
    http://download.lenovo.com/consumer/mobiles/wwha020e.exe
    It seems you need Harmony if you'd like them to be disabled in stand, tent, and tablet mode.
    Thanks for the help, anyway.

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