My setup said that my Q10 OS is the latest version, but actually is not
when I check the new update on my Q10, the system said that I have the latest available device software (10.2.1.3062).
so I can't update to ver 10.3.
why is that ?
antodharsono wrote:
when I check the new update on my Q10, the system said that I have the latest available device software (10.2.1.3062).
so I can't update to ver 10.3.
why is that ?
Your carrier controls when you will receive the update, if ever. Only for those devices purchased directly via ShopBB does BB control the release.
You can move beyond it if you choose. But there are many problems via some of the methods. Therefore, I am down to just one recommended method to install this OS version.
I suggest you try the very clean and very forceful AutoLoader method:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Beware that it is completely destructive...the device will be "like new"...no data, no apps, no accounts, etc. Be sure you take a full backup first, as well as make full manual documentation of all apps, accounts, configurations, etc. Sometimes a restore reintroduces the very corruption one is trying to eliminate, and manual reconfiguration is necessary.
You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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