My signal strength is good but I cannot connect to the internet

I just moved and I am having trouble connecting to the internet. I can get on when I am plugged in directly to the ethernet cable, but when I attempt to use the airport express, it won't work. Both of my computers show that they are connected to the airport and that the signal is strong, but safari won't work... I attempted to reset my airport, but still no luck. Anyone know what to do? Thanks.
Brian

Compare the IP address of your Mac (as see in the Network panel of System Preferences) when it's directly connected to the broadband modem to the WAN IP address of the AirPort Express as seen in AirPort Utility) when it's so connected. The two values should match except for the last group of digits.
It may be that you need to reset the modem so that it will connect to a "new" device. That can require removing power from it for anywhere from a minute to 15 minutes, pressing a reset button, or several other more extreme steps.

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My wifi diagnostic says I am connected, but I cannot connect to the internet (safari), iCloud Mail, or any other sites. Help?

My wifi diagnostic says I am connected, but I cannot connect to the internet (safari), iCloud Mail, or any other sites. Help?

Power cycle (turn off and on) the router. In System Preferences -> Network, under WiFi does it say Self-Assigned IP Address? Click where it says location in the network's pane of WiFi, click edit location, click the plus icon and type 'test' and press done, then press apply on the next window. Click advanced then in the preferred networks tab, make sure your wifi network is at the top of the list, if it's not then drag it to the top, on the TCP/IP tab, click renew DHCP lease, on the DNS tab, click the plus icon at the bottom left, add two new dns servers: 8.8.8.8 and 8.8.4.4, press OK, then press APPLY on the next window. restart the mac and see if it's fixed.

I have 2 Apple TV's in my home. When I attempt to login, is say cannot connect to the internet. I have reset both Apple TV's and also restarted them both.but still cannot connect to the internet. I al reset my router and still not change

I have 2 Apple TV's in my home. One is 2nd Generation and the other is 3rd Generation. One one that is 2nd Gen cannot connect to the internet. First I restarted, the I rest it and I even changed the password. still no connection. So I purchased the 3rd Gen TV and I have to same problem, but they are in different rooms. Before I had no problem with my 2nd Gen TV, but then one day it did not connect. I even had my internet provider come and check my internet and it worked ok, but no connection with the Apple TV. I have tried everything but no results. Somebody please help me.
Regards,
Richard

Hi richardwilliams51,
If you are having difficulty connecting to the Internet using your Apple TV, I would suggest troubleshooting using the steps in this article -
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
If that does not completely fix your Apple TV, you may need to restore it, using this article -
Apple TV (2nd and 3rd generation): Restoring your Apple TV
http://support.apple.com/kb/HT4367
Thanks for using Apple Support Communities.
Best,
Brett L

Safari works OK but mail cannot connect to the internet - any tips

Help please! I have safari up and running, with internet working fine, but mail refuses to work. Connection doctor is unable to establish connection. I am using the aiport for wi-fi connection which is the only internet system available in my new home. Many thanks!!

Ok, here goes what I have... not all as I have not been able to contact IT department for service provider info (holidays).
email account is a .mac one:
incoming mail server: mail.mac.com
outgoing mail server: smtp.mac.com, server port 25, activated SSL (I have also tried using it without SSL), authentification with password
thanks!

Wifi is working but cannot connect to the internet

I am using windows 8.1
My wifi is working - my iphone and ipad can use it and my PC is connected to my broadband but I cannot connect to the internet. I have turned everything off and on a number of times.
I am totally stuck as to how to fix this.

Presumably you are connecting by Ethernet. Has this just started to happen or have you never been able to connect?
Have you tried changing the cable, is it plugged in correctly, have you tried plugging it into different ports on the homehub?
Have you checked that the computers firewall is not set to block connections, see link
http://windows.microsoft.com/en-gb/windows-8/windows-firewall-from-start-to-finish
If you are not using the Windows fiewall have you checked to see if your antivirus/firewall is blocking connection?

I am trying to connect to my friend's wifi, i have a very strong signal indicated on my ipad, but cannot connect to the internet. Yesterday i connected without any problem, can anybody tell me why i cannot connect today?

i am trying to connect to my friend's wifi, i have a very strong signal indicated on my ipad, but cannot connect to the internet. Yesterday i connected without any problem, can anybody tell me why i cannot connect today?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

My wifi shows a strong signal but then i cannot connect to the internet (safari or apps). what is wrong? internet is working fine on my laptop.

My wifi shows a strong signal but then i cannot connect to the internet (safari or apps). what is wrong? internet is working fine on my laptop.

Is this a new issue with your iPad meaning that you have been able to connect to the Internet in the past?
If it worked before try rebooting your router - unplug it for about 30 seconds and then plug it in again.
Sometimes restarting the iPad is all it takes as well. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
You can also reset Network Settings - go to Settings>General>Reset>Reset Network Settings.Or go to Settings>WiFi>tap the blue arrow next to your network>Forget this Network. In either of those cases, you will have to rejoin your WiFi network and enter your password again.

Wifi signal is strong but cannot connect to the internet

my iphone 3gs just suddenly cannot connect to the internet. it says internet connection is offline. any help pls?

try to reset network setting or reset all setting in setting/general/reset. then try to connect again to the internet

My airport extreme (generation 5) was set up using wifi and has worked flawlessly (on macbook pro 2 iphones and window 7 HP pc)until recently. I have reset to factory defaults over and over but still cannot get on the internet. Any suggestions?

My airport extreme (generation 5) was set up using wifi and has worked flawlessly (on macbook pro 2 iphones and window 7 HP pc)until recently. I have reset to factory defaults over and over but still cannot get on the internet. However I can then take my DSL cord and insert it in a different Ethernet port other than the WAN port and I can get internet on my Mac and iphones but only wifi on my husband's PC. I hate to spend another $179 if this is just something I'm doing wrong. Please help

I'm having a bit of trouble confirming that the ZyXEL is a combination modem & wireless-N router. If it is, then you really won't get any advantages of using the 802.11g AirPort.
If the range of your ZyXEL is limited, you may find that doing either or both of the following will help: 1) Move the ZyXEL so that it is higher vs. lower in the room, that is away from any closed areas or placed in a metal cabinet, and 2) Changing radio channels. The latter is especially important in you live in an area where there are a number of competing Wi-Fi.
A good utility to find out, is iStumbler. You would use this to find these other Wi-Fi and find which have the strongest signal value. Those that do, you would also want to note which channel they are operating on, and then, change yours to one that is at least 3-5 channels away. So, for example, if you find strong ones on channels 1 & 6, change yours to 11.

I cannot connect to the internet after switching providers. I've changed the email address associated with the new account but am sure there is something else I need to change. Can anyone help me?

I cannot connect to the internet after switching providers. I've changed the email address associated with the new account but am sure there is something else I need to change.   I have also changed the apple information as well including user name and password. Can anyone help me? (This is an ipad question).

Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
iOS: Changing the signed-in iTunes Store Apple ID Account
http://support.apple.com/kb/ht1311
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I have a Power PC G4 which is running on OSX 10.5.8, it has the AirPort utility but cannot connect to the internet as my iMac can, I think I might need an AirPort Card? Is that the case or do I need something different to connect to a wireless modem?

I have a Power PC G4 which is running on OSX 10.5.8, it has the AirPort utility but cannot connect to the internet as my iMac can, I think I might need an AirPort Card? Is that the case or do I need something different to connect to a wireless modem?

Welcome!
Only one variant of the PowerMac G4 could use the faster Airport Extreme Card. The rest used the original Airport card that is pretty slow.
To get fast wireless without buying more than one thing, consider this:
http://eshop.macsales.com/item/Edimax/EW7722IN/
It goes in an available PCI slot
There are USB solutions also. However, all PowerMac G4 towers had only slower USB 1.1 ports, so any USB wireless adaptor can only run at about wireless 'B" speeds (slow) unless you also install a PCI USB 2.0 adaptor card. Doing that would allow a USB wireless adaptor to run at its maximum rated speed. These items working together would accomplish that:
USB wireless "dongle:"
Newer Technology MAXPower 802.11n/g/b USB Adapter + Plug and play direct or with extension cradle
USB PCI adaptor:
http://eshop.macsales.com/Search/Search.cfm?Ntk=Primary&Ns=P_Popularity%7c1&Ne=5 000&N=7069&Ntt=USB+PCI
Each approach has its advantages. The PCI wireless card is a one-piece solution that takes up no desk space. The USB2 card+USB2 Dongle gives you more fast ports for transferring date from other external USB devices (primarily cameras and external hard drives) at hugely faster rates than can the original ports. I have a USB 2 PCI card in my G4 tower strictly for transferring images from my digital SLR camera in a timely manner.

TS2756 iam using iphone 4S with win 7 PC and i cannot connect to the internet through my phone but i tried with my other 4S and it works but what should i do for the first iphone 4S???

iam using iphone 4S with win 7 PC and i cannot connect to the internet through my phone but i tried with my other 4S and it works but what should i do for the first iphone 4S???
as i said i have two iphone 4S,,,,,
1st one --- has os 5.1
2nd one has os 6.0
i tried 2nd one with carrier reliance gsm nd it works with that personal hotspot setting using USB...
but i want to connect the first 4S with carrier TATA DOCOMO GSM but its not working with the same USB feature????
plz reply asap...!!!
thnxxx in advance!!!

If not this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem.
Also heating sometimes works. See:
Why can't I select my wifi settings?
A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then:
Does the iOS device connect to other networks? See other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I cannot connect to the internet through my Mozilla firefox, I am being forced to use Internet explorer how do I fix Mozilla I tried a few of the suggestions on your website but nothing works.

I cannot connect to the internet using my Mozilla firefox, but can connect with Internet explorer. How do I fix the problem. I tried some options on your website but nothing is correcting the problem.
== yesterday ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; InfoPath.1; IEMB3; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; IEMB3)

Try clearing your cache and cookies.
# Open the Tools menu, then select Clear Recent History... .
# In the '''Time Range to clear:''' drop-down, select '''Everything'''.
# Click the arrow next to '''Details''' to display the list of items that can be cleared.
# Select both '''Cookies''' and '''Cache'''.
# Click Clear Now .
Or you can try creating a test profile to see if it happens on that profile as well. See [[Managing Profiles]]

Your Apple TV is connected to your wi fi network but cannot connect to the internet. Airplay logo not available on ipad3, iPod touch3g and showing intermittently in iTunes on windows laptop. Switched ISP a few days ago. Entered pass key info on all.

I switched ISP a few days ago and had problems with airplay since. After restarting and reinstalling and updating, re entering pass keys for new wi fi on everything, Apple TV shows: Your Apple TV is connected to your wi fi network but cannot connect to the Internet. Ipad3 and iPod touch 3G have no airplay icon or get one briefly then it disappears again. Same with itunes on windows laptop.
Can anyone help?
Bob

Welcome to the Apple Community.
Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.
You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.
Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.
There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

Hi. My air port is connected and wifi is working but i cannot connect to the time capsule to access any files stored there

Hi. My air port is connected and wifi is working but i cannot connect to the time capsule to access any files stored there

Hi. My air port is connected and wifi is working but i cannot connect to the time capsule to access any files stored there

My signal strength is good but I cannot connect to the internet

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