My sister gave me her 1st gen iPad to see if I could solve an issue. It won't turn on, and when it's plugged into a power cord there is a slow pulsing sort of flash that happens on the screen....any ideas?

Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. When the screen goes blank power On again in the normal way.] It is absolutely/appsolutely safe! Now see if it charges normally and after a period try to turn it on again. If the batter has been drained it could take 20 minutes or so for it to show that it is charging.
Also considering if the battery need replacing!

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I want to clean the HDD back to as new but have lost the disks that came with the Macbook Any ideas please

I want to clean the HDD back to as new but have lost the disks that came with the Macbook Any ideas please

You will need either the system DVD's that came with the MacBook or a retail Snow Leopard DVD...
....call Apple Customer Service to replace your original DVD's ( $ and a serial# required).....1-800-676-2775

My iPod Touch 5th Gen Won't Turn on and when I charge it it gets really hot

so I had lost my iPod, but then i found it and it wont turn on and when i charge it it gets really hot. Why???

Try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. The Hotness usually indicates a hardware problem
Apple Retail Store - Genius Bar

When i close firefox and want to use it later i get a warning saying cannot open firefox close it first this keeps happening all the time any ideas to solve this problem? i have 2 mchines one on xp and one on windows 7

i have 2 pcs one with xp and the other with windows 7 heres the problem
when i close firefox and say go back to it say in 10 mins i get a error message saying to close firefox before opening!!! but firefox window is closed but the processes still say its running in task manager so to correct this i have to end process on firefox. this seems to be happening now every time in the last few days i have upgraded firefox to the latest version. any ideas on how to solve this problem.

see if this helps you : [https://support.mozilla.org/en-US/kb/Firefox%20is%20already%20running%20but%20is%20not%20responding Firefox is already running but is not responding]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

HT4061 I just updated my phone not via my computer and it will not turn on and it says to plug into Itunes.. when i try to do that, it says to restore.. i try to restore and it says it cannot

I need this phone working tonight as i just started a new job and ABSOLUTELY need it for business purposes!!

I have also reinstalled itunes and there is the same response when i try to restore my phone

So my phone won't turn on and when I plug it in it just flashs the apple logo

Anyone help me out. Oh I also already tried holding the power and home button and nothing.

Hello RyukBelmont
Try putting your iPhone in to recovery-mode and restore it to see if it comes back on. With your iPhone powered off, plug it into your computer and hold the Home Button, you will then see a Connect to iTunes icon and you will have the option to restore. It will erase all the data on your iPhone, but if you have a back up you can restore from it.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Regards,
-Norm G.

My ipod nano 6th gen will only turn on when plugged into a power source.

My ipod nano 6th gen ONLY turns on when it is plugged into a power source. As soon as I unplug it, it turns off. I also tried to reset it and it did not help. Any suggestions?

Howdy mela1223,
If I understand correctly your iPod will not stay on unless you have the charger plugged in even after resetting it. Normally this would indicate a hardware issue that would need a repair but to cover all the bases before that, the last troubleshooting that can be done for it would be to restore it with iTunes on a computer.
Restoring iPod to factory settings - Apple Support
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
Thank you for using Apple Support Communities.
Take care,
Sterling

HT201232 my sister gave me her old iphone 5 that was bought in UK, i already restored it and insert a new sim card to set it up new but i couldn't activate it. Can you help me? i'm from Philippines and just a new user for iPhone.

iPhone 5
16GB
iOS8.3
i'm a new user on iPhone. My sister gave me her old iPhone that she bought in UK, she she it here in the Philippines and i'm having problems because i can't use it. i already restored it to set it up new but i couldn't still activate it. It says, " Your iPhone could not be activated because the activation server cannot be reached." and "The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."
what should i do for me to be able to use it?
please help!
Thank you very much!

It is locked to your sisters carrier.
She would have to ask her carrier if they unlock iPhones and if she qualifies for this service.

IPhone 5 16GB iOS8.3 i'm a new user on iPhone. My sister gave me her old iPhone that she bought in UK, she she it here in the Philippines and i'm having problems because i can't use it. i already restored it to set it up new but i couldn't still acti

iPhone 5
16GB
iOS8.3
i'm a new user on iPhone. My sister gave me her old iPhone that she bought in UK, she she it here in the Philippines and i'm having problems because i can't use it. i already restored it to set it up new but i couldn't still activate it. It says, " Your iPhone could not be activated because the activation server cannot be reached." and "The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."
what should i do for me to be able to use it?
please help!
Thank you very much!

It is locked to your sisters carrier.
She would have to ask her carrier if they unlock iPhones and if she qualifies for this service.

HT1212 MY SISTER GAVE ME HER I PHONE BUT ITS DISABLED . I WANT TO ACTIVATE IT AS MY PHONE HOW DO I DO THAT

my sister gave me her i phone but it is disabled . how do i disable the phone?

Do you mean this
http://support.apple.com/kb/HT1212

Is there a way to update 1st gen iPad past 5.1.1?

Is there a way to update 1st gen iPad past 5.1.1?

Yes but if I just wanted to get on the Internet I could have just bought a cheap tablet I can throw away when nothing works but Internet access. Wont b long and all the apps will b outdated. And it slower going through safari to access my outdated apps and not near as convenient. I was going to get an iPad air but I figure it will b almost useless in two or three years.

1st Gen iPad won't connect to my home router. EVER. Refuses to connect to my wifi.

HELP ME PLEASE WITH THIS 1st GEN IPAD refusing to connect to Wi-Fi ISSUE
It shows up as having full signal, and shows the name of our network. But go to Safari and try to go do anything and it spins and spins then tells me "Cannot Open Page...Safari could not open the page because the server stopped responding." Well...it never responded in the first place, so....
Apple says it works fine on their in-house system when we took it in. Told us to call Comcast. More than once, Comcast walked me through 20 mins of reconfiguring the router and the iPad and multiple phone calls and a trip to Comcast later...no go.They say it's Apple's problem now or that I have to buy a special Comcast technical support account for further help --- which doesn't guarantee anything....
This is rather BS to have this unusable thing for so long and now be expected to pay MORE money to get something like this working....and why won't anyone take responsibility? It cannot be that big a deal.
We now have been unable to use our expensive iPad for about 4 months or more. What the heck am I supposed to do? Throw it in the trash take the huge loss as a life lesson to not bother paying Apple prices for stuff that only works for a few months before some glitch or software issue makes it unusable without having to buy a new unit or pay someone to keep trying only to hear '...sorry, call someone else...'*
*Same thing happened with my perfecctly perfect dual G5 tower...motherboard burned out for no reason. Paid 1200 to replace that...then a year later the other main board fries...on a computer that barely ever got used...ended up having to literally give it away on Craigslist and buy a new iMac...which then made all my expensive music software and projects unusable. So I have about three years of special music project files sitting on a harddrive that will never be able to be used.
...I'm beyond frustrated since all we wanted the iPad for in the first place was to be able to check some websites and emails...help me help me.

If the iPad works on other Wi-Fi systems then I'd have to agree that it is your own router causing the problem. To be sure take your iPad to a Starbucks or your library and a few other places than have Wi-Fi and test it out. If it works in those locations you'll need to talk to Comcast some more and be assertive. Something could have failed in your router.
Regarding your hard disk full of music. Put it in an enclosure and connect it to your Mac. Other World Computing sells all sorts of hard drive enclosures that you can install your drive in.
Computers can be frustrating but solutions are sometimes just around the corner.

Trouble with loading videos - Manually manage music and videos not supported now with iOS5 and a 1st gen iPad?

Since updating my iPad 1st gen to iOS5.0.1 videos don't get loaded properly into the Videos app.
On the Summary page in iTunes of my docked iPad, I have always checked the box for "Manually manage music and videos".
I have my reasons for doing it this way, but that's for another thread perhaps.
The problem is that when I load a video to my iPad this way - by simply just dragging it from the desktop and onto the iPad, under Devices in iTunes - it copies/updates, and shows up on the iPad like it always has before iOS5. But now, with iOS5, when I undock, it can't be found anywhere within the Videos app on the iPad. The only way I can find it is to do a Search, which seems to find it, but when I click it, a different video plays - the first video in the Movies list in the Video app. Dock the iPad again, yes the video is there, according to iTunes, but no way to play it once iPad is undocked.
My suspicion is that with iOS5 you are no longer able to use the "Manually manage music and videos (Mmm&v)" that you will be forced to run everything through iTunes - and probably iCloud. I've unchecked the Mmm&v box, and get prompted with "Are you sure? - All existing content on the iPad will be replaced with content from your iTunes library". READ - "Rebuild your entire video and music collection, and this time run it all through iTunes. Welcome to iOS5. Have a nice day or two wasting your time rebuilding your entire video and music collection. Don't fight it. Use iTunes for everything! Until we finally make iTunes a decent piece of digital media management software, then you'll have to do it all again."
Okay, rant over - Anyone out there with running iOS5 on a 1st gen iPad with the Mmm&v option checked and able to load a video manually (not through iTunes)? Any other thoughts?
Thanks

Yea, i managed to fix my issue in a wild fashion way But I DONT suggest it to anyone.
I like to hear why it happened after upgrading iTunes and if there is any peaceful solution.
Bythe way, here is how i fixed it :
1-i checked "manually manage music and videos" checkbox and clicked on "Sync" button
2-It showed a threating message that it will erase my music and videos ,......
3-I clicked on OK button and let iTunes do any thing she said , but the second it started to delete my treasures from my iphone, i disconnected my phone by pulling USB cable.
Now i have my musics and videos untouched and got that Option enabled again and i can manage my Music/Videos and Books manually.

How to improve use for 1st Gen iPad

I love this app. I have other pdf readers but I love this app the most. The only problem is, it lags on me most of the time. It slows down every now and then. Please give me some advice on how I can improve the performance of the Adobe Reader on my 1st Gen iPad. Thank you very much!

The lagging problem might be the reason of memory. You can try using Adobe Reader after freeing up memory by removing stuff from your device which is not necessary.
Thanks,
Ankit
Adobe Reader Team

My father gave me his 1st generation ipad. He restored settings and now I can't get itunes back on it. HELP!!!!

My Father gave me his 1st generation ipad. He reset all setting back to factory and now I can't load itunes. I have plugged it into two different computers and I can't get it to work. HELP!!

You can't delete iTunes. The preinstalled apps cannot be deleted or installed again. It's there somewhere.
Swipe from screen to screen to look for it.
Check Settings>General>Restrictions and make sure that you didn't disable it.
You can also reset the home screen layout and the icon will reappear - but the home screen will return to the way that it looked when you first activated your iPad.
Settings>General>Reset>Reset Home Screen Layout.

My sister gave me her 1st gen iPad to see if I could solve an issue. It won't turn on, and when it's plugged into a power cord there is a slow pulsing sort of flash that happens on the screen....any ideas?

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