My sister has a new laptop and new dongle - can surf, add items to baskets but can't make the actual purchase, it eventually times out. It's on various sites, eg paypal, Amazon, Next - what settings can I advise her to try changing?

She is using Windows 7 and is on 3 for her internet connection. She used her old laptop and dongle without any problem (they both broke within a few days of each other).

Such details are stored in a cookie.
* [[Cookies]]
* [[Enabling and disabling cookies]]
Clear the cache and the cookies from sites that cause problems.
* "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
* "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]

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