My sister's 20g ipod's got a sad face icon...

Whenever I try to turn it on, the apple logo shows up for about 6-10 seconds the it goes strait to the unhappy ipod face with an exclamation point beside it in a triangle. It tells me to go to apple.com/suppotr/ipod and I've been there several times.
After I plugged it into my computer, it did the same thing but the battery icon shows up like it's charging. After a few minutes, It goes back to the apple logo then to the sad face and back to the battery. It just keeps doing that.
This is a replacement ipod she's had for a few months and the warranty expired about three months ago.
I hope there's something I can do to help the poor ipod, but I think shye's just going to have to send it in and get it repaired.
Thanks for reading this.

Have a read through this.
http://discussions.apple.com/message.jspa?messageID=2369954#2369954

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