My sister's iphone volume will not go up or down and her ringtones do not ring when she gets a call what should she do?

My sisters Iphone volume buttons do not work and the phone does not ring when she gets a call yet when she is in settings. What should she do?

Hi,
If it's Not the Silent Switch...  Try a Reset of the Phone...
Turn the Phone Off...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
The Apple logo will Appear and then Disappear...
Usually takes about 10 - 15 Seconds...
Turn the Phone On...
Cheers,

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