My Sisters PC "Adobe Flash" stops working every few weeks

I handle support for my 54 year old sister and the "Adobe Flash" add-on is driving me crazy. Every few weeks she gets "Flash out of date" or similar message on top of the videos at Amazon and various other sites. It prompts her to take action with downloads and such which I tell her never to do on any site. It won't play the videos so she calls me to complain.
We have identically configured PC's and I don't run into this issue (Windows 7-64, current Firefox, etc.) on my PC. The only difference is that I have my Flash set to "Notify me of updates" and hers set to "Do not notify of updates". For security purposes I don't want her downloading and applying any updates for any applications - I do them for her.
For instance, I updated her Flash on 1-22-2015. In early February she started getting the video error messages again. When this happens I notice inside Firefox the Flash add-on has been mysteriously changed to "Ask to Activate". The other drop-down options like "Always Active" are grayed out. I have to uninstall Flash and reinstall the current version, which fixes the problem for a few weeks. Sometimes it takes me a few days before I can get over to her house so she looses abilities to watch news videos and gets pretty pissed.
I read someplace in the forum that Firefox disables Flash because it is out of date. However, I never run into this problem. Although I get "Flash Update" notifications on my PC I rarely update it immediately and never experience the same problems she has. In fact, it's probably been a few years since I haven't been able to play a Flash video. This great experience is why I switched her to using Firefox in early 2014. But Flash has been a awesome pain for her ever since.
Some sites she visits entice the visitor to download an update to get the video to play. They often install nasty toolbars and other crap, which creates a lot of work for me to clean up. This is why she is under strict rules to never download anything related to an application. I guess I can try setting Flash to "Update Automatically" and see if that works for her.

Click to Activate shouldn't cause all of that when the users are "dealing from a full deck".

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Title describes the problem pretty well,
Whenever i use any flash (youtube or any other streaming website) it will just randomly stop playing (youtube will show the vid as "finished" but eg. at 20seconds)
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Click to Activate shouldn't cause all of that when the users are "dealing from a full deck".

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WHY is it that you cannot fix (completely so you never have to come back to it again) how adobe flash player works with windows 8.1?

Hi,
I would like to start a discussion on how one of the "leading" software companies in the WORLD cannot provide a better way for their software (which I assume they want everyone to use) to be used in conjunction with windows 8.1. ADOBE no longer provides support for those who don't pay to be here, they don't have a reasonably intelligent way to fix problems for non computer minded people, they want you to go through and change this setting or that (ya, I've seen the page and done the crap they tell you to do to fix the flash player so it works and... it works... for a little while then you wind up with a fkn green screen after another day or two... this is complete BS you shouldn't have to unfk things so they work every few days... you shouldn't have to deal with crap like this... I AM GOING TO USE VLC PLAYER OR SOMETHING ELSE TO TAKE CARE OF MY VIDEO PLAYER NEEDS IN MY DIFFERENT BROWSERS FROM NOW ON... YOU GUYS SUCK, YOU HAVE NO SUCH THING AS SUPPORT ANYMORE AND YOU ARE OBVIOUSLY MOVING BACK INSTEAD OF FORWARD IN THE INNOVATION DEPARTMENT!!!!)
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One of my programs needed Flash Player and downloaded it for me! So, Problem solved. Thanks to all who are reading this. I would delete it if I could.

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Hi there,
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I am still having this issue. Those flash sites mentioned above, I've found that, just as said, one works while the other does not. However, that site that it does work on seems to be the exception, not the rule. It's the only flash I've found that does work.
Also, unlike some of these people, I know EXACTLY when my flash stopped working. I was streaming the DOTA 2 competitions online when the update box came up, encouraging me to update. I put it off for an hour or two, then ran the suggested update, right at the beginning of a match I was very interested in. Well, at the end of the update, Adobe wanted me to reset Firefox, so I did. When I went back to the site, I could no longer stream. I'm fairly computer oriented, growing up in a geek home, so it didn't take me more then 5 minutes to figure out the source of the issue. Upon checking flash on a few other sites, I knew the problem was universal.
I immediately uninstalled 11.3 it and reinstalled the previous version, 11.2.200.235. The flash then worked perfectly again and all was well. This was the 8th I believe.
Well, like an idiot, while doing something else, the update suggestion came up about an hour ago and I allowed it to update. I assumed that this previous issue had been universal, so naturally this was a new update that wouldn't have to problem. Oh, how wrong I was. Exactly the same problem has returned. In an effort to correct the problem, as I did before, I tried to resort to a previous version of flash. However, since a few days have past, I can no longer FIND that version. And I am not a happy camper.
I want to that site, where the one flash works, and disabled the accelloration thing in the settings (it should be noted that, for the before mentioned site where flash won't load, you CAN'T right click to get to settings, because there is just a white, empty screen. Right clicking doesn't do anything). I then looked for anything else that might be a problem (for example, I gave the system unlimited data storage).
Also, I am running Firefox 13, just as I was BEFORE your flash update. It was working just fine. Yes, I am sure of that.
No, I don't have any issues with my physical memory space, I have plenty, so that sure isn't the issue either.
Please, figure out what the heck your update screwed up in Firefox and fix it. In the meantime, please send me a copy of the 11.2.200.235 update, so I can actually function again. I know 11.3 has security hole fixes (yes, I read up on it). Screw the "fixes," I just want to be able to use my internet again! I have things I need to get done. Thank you for your product, we are all very grateful for it. However, it is a major problem for me when it stops working suddenly. In the meantime, I have to use Chrome, which I don't prefer, as all my settings are in Firefox.
Thank you for your time, as well as your quick reply.

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Thank you! That seemed to do the trick. Don't think I'd ever have figured that one out!!
From: pwillener <[email protected]>
To: Sharon Atkins <[email protected]>
Sent: Monday, February 16, 2015 9:47 PM
Subject: I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
I can't open any pdf documents with Adobe Reader XI...get an error that "Adobe has stopped working" then it closes. Any suggestions?
created by pwillener in Adobe Reader - View the full discussionSince you mention Microsoft, I assume that you are on Windows. Can you open Reader by itself? If so, try disabling Protected Mode Edit . If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7201334#7201334 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7201334#7201334 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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