My six year old downloaded a game which was free our iphone on the way to our holiday when we arrived home we have been charged $490 dollars for this app what can we do ! please help
My six year old downloaded a app which we looked at and was free ( a game) on our holidays . We have arrived back to to see $490 out of our bank account what can i do , this is so wrong ! please help.
Your six year old likely purchased in-app purchases. Did you not disable in app purchases?
There are no refunds, but you can try contacting itunes support and asking for an exception. Click "Support" at the top of this page, then click the link under "Contact Us"
Similar Messages
-
i have a generation 1 ipod touch my wifi is not working, under setting the wifi says no wifi and is gray. i have tried resetting it and its not workin. what should i do, please help. thanks
If a restore did not fix it, you have a hardware issue--possible bad wi-fi radio.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD -
I want to download pages, it won't let me. Says it need os x 10.9 or later…I have os x 10.8.5…all updates have been done. Why is this? what can i do? Is there another pages app i can use? thanks do i need to download maverick? thanks
Pages 5 requires OSX 10.9, for some reason that only Apple knows. Many users will not be able to install Mavericks on their Macs or do not want to.
It has simultaneously removed iWork '09/Pages '09 from the App Store.
You could ask Apple why it does things like this, but it doesn't say.
If you don't already have iWork '09 I believe you can still purchase it from Amazon.
Peter -
have been charged £10.49 for an app that should be free, how do I get my money back?
The app may have been free to download, but did you then make any in-app purchases within it to unlock extra features ? If you didn't then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You can turn off in-app purchases on your device via Settings > General > Restrictions > In-App Purchases 'off' -
Why i have been charge 1 USD for free application download from apple store?
i am using iphone 4 .i have download friendcaller pro - free application from apple store.it is free appilcation even then i have been charge 1 USD
for this application.why 1 USD is charge for free application.?Hi,
You haven't Actually been Charged...
See Here for Details...
iTunes and App Store Credit Card HOLDS
http://support.apple.com/kb/HT3702
Cheers, -
iPhone 5 has ran out now it won't charge ? I can't reset because my power button is broke ? What can I do, please help will my one year warranty cover this ?
Try cleaning the dock connector. Try a new cable or charger.
If no luck, it should be covered under warranty. -
My six-year old grandson appears to be able to make purchases on the TV without having to enter the password and yet every other device i use (e.g. iPad, iPhone, iPod) is password protected. How is that possible when I have to use my password to access such services on all other devices?
DominicDeBurca wrote:
My six-year old grandson appears to be able to make purchases on the TV without having to enter the password and yet every other device i use (e.g. iPad, iPhone, iPod) is password protected. How is that possible when I have to use my password to access such services on all other devices?
Having AppleTV remember the password is optional.
Logout of iTunes store, log back in and hopefully next time you come to purchase you'll be prompted for your password but decline the option to remember it. You might also want to look out of parental controls on the unit.
AC -
I'm trying to install windows 8 on mac, but after partitioning and restarting, it stucks on blue logo and i waited 20 minutes but nothing happened, what can i do, please help.
I think there's some remmants left over from when Apple transferred stuff over. We can try a quick fix, but if that doesn't work, I think the only option is to clean install OSX and then install Windows.
open disk utility, confirm that you only have 1 partition (mac journaled)
restart and PRAM reset
open disk utility and repair permissions twice
restart boot camp assistant
Does it work?
If not, I would boot holding command+R, choose disk utility from the menu and completely erase your HD (formatting it as mac journaled again). Then, install OSX on this HD. Once OSX is installed, don't copy your files over from the backup yet. Instead, start boot camp assistant and see if you can get Windows installed. You can copy back your other files after we get Windows installed. -
my camera on my iPhone 5 is not working it's stuck on the shutter screen what can I do please help!!!!
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
-
my ipod touch 4th gen isnt work after a long time with 0 percent battery power.Then its not working. computer doesnt respond to my ipod .only black screen is appearing it even not wake up after reset it what can i do please help me
After being connected to a charging source overnight try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Security Question - i can not change it - and i have forget the anwser what can i do please help me i'm new in iPhone
There should be a blue link to your rescue e-mail there. If not, you will need to contact iTunes support. See this article: http://support.apple.com/kb/HT5312
-
People Please help, I forgot my security questions answers but I know how to reset them but the problem is my rescue email is not longer used ( DELETED ) so what can I do please help me??????????
EZZTHEKILLER wrote:
is there any other way ...
Not in your case.
EZZTHEKILLER wrote:
I forgot my security questions answers but I know how to reset them but the problem is my rescue email is not longer used ( DELETED ) -
HT1414 my iphone after update don't work , what can I do please help me ??
my iphone after update don't work , what can I do please help me ??
what can I do ?
-
My IOS Device 5s Icloud Lock Can i send Imei to Remove cloud account cuz its from Previous Account my fri Forget his password What can i do please help me
Hello, MaoPhanna.
Thank you for visiting Apple Support Communities.
This sounds like Activation Lock has been enabled on this device. Here is some helpful information regarding this feature.
iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/ht5818
If you purchased your device from a third party, this device may be locked to their Apple ID. If this is the case you may want to check out the article below.
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/ts4515
Cheers,
Jason H. -
When I use 32 bit version of Mozilla I easily find plugins but for Nighty 64 bit I can not find some plugin for this browser what can i do
I don't want to return back to 32 bit I love Nighty 64 bit and I'm satisfied with performance
what can I do please advice ?Many plugin vendors haven't updated their plugins to work with x64, or you have to download a special x64 version (Flash and Java for example). Which plugins is it that you are having problems with?
Maybe you are looking for
-
This is a solution - How to install XP on Satellite L40
NOTE: you will need a license for XP Pro SP2(it should work with Sp1 and Home, but runs better on Pro SP2)! First download and install nLite. http://www.nliteos.com/download.html (Requires .NET Framework 2.0, you can download the .NET Framework from
-
Upload unicode file and display content in a textarea
Hi all, I am trying to do the following; 1. upload a unicode file (file with some non-english characters) 2. after uploading, read the uploaded file and show the content in a textarea in a jsp page. I use struts in my project. I use class org.apache.
-
How to render SMIL application in Midlet ?
Hi.. I am going to develop MMS (Multimedia Messaging Service) application. Now, JCP has released final proposed draft that specify JSR 205 WMA and make J2ME support for sending and receiving MMS message. An important thing in MMS application is prese
-
Please Help! itunes store NOT WORKING AT ALL!!
Ok so everytime i try to go to the itunes store a little message comes up saying it cannot connect and that i should check my network connection and try again. my network connection is fine!! does anyone know whats wrong and/or how to fix it? this ha
-
IPad wiped out after trying to install OS6
I just tried to install OS6 on my iPad 2 from the latest iTunes version. I went away and came back to find that the update has failed, and my iPad's firmware seems to have been completely wiped out. It is stuck on the "connect to itunes" screen, and