My Skype account was hijacked.

My Skype account was hijacked a couple of weeks ago. I lost the Skype credit I had loaded into my account, and the hijacker charged over $100 to my credit card through the Skype auto-recharge option. I have contacted Skype customer support about this issue, but I suspect that the replies I have gotten might also be fraudulent. I have lost almost $200 in this incident, and the security of my Skype account and possibly my credit card account have been compromised. How can I contact a legitimate support person at Skype to get this issue resolved?
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi, Carrolwd, and welcome to the Community,
These FAQ articles provide details on next steps:
https://support.skype.com/en/faq/FA10920/what-can-i-do-if-someone-has-taken-over-my-account
https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Hi,
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Go to Solution.

Hi, Thug-, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service If you find you cannot sign on to the Skype website, create a new account. Use the new account to contact Skype Customer Service in order to recover access to your first account.
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
If you experience difficulty reaching Skype Customer Service, try again using a different web browser. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent. Skype is aware there can be problems reaching the customer service unit, however people are getting through!
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My Skype account was hacked, PayPal charged, and I...

I woke up this morning to 4 Skype emails saying that "My Skype Credits have been delivered". What Skype credits? I never order any skype credits as I only use the free service. So I check my Skype account, and sure enough there were 4 Skype transactions made after 1am! While I was asleep!
These transactions were for $10 each, with one for $25. I checked my PayPal and bank account, and sure enough the charges are going through. So I attempt to contact Skype, and there's no customer service number. Instead, they refer me to this forum. I've already changed my password, and contacted PayPal. Now I need help from a Skype representative, since this is a case of fraud.

Hi, Corruptiondee, and welcome to the Community,
Please have the information detailed in this FAQ article at hand when you contact Skype Customer Service: https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
Skype does not use a generic or central e-mail address; nor does Skype host a call-in telephone customer support facility. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware people can experience problems reaching their customer service unit and is working to resolve these issues. If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent. It may take a few attempts, however people are getting through.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Re: My skype account was hacked and unauthorised s...

I had the same problem today, had £16 of credit and when I tried to log in to my account today I got a message saying that it had been suspended, contacted LiveChat and they were no use because I havent credited anything to my account in a few years so couldnt give them my card number which turned out to be lucky.
I had received a mail apparently from Skype but it was in Chinese or something so assumed it was spam but now I assume this was actually the email to tell me of the suspicious activity.
Somehow I also got an email on how to reset my password and this unlocked my account and then I saw the 54 mins of calls to Guinea made yesterday.
Really hope Skype sort out their security as working in IT, I dont believe it is anything that I can have done to have allowed access to my account!
Good luck getting your calls sorted out.

paulhugill wrote:
I dont believe it is anything that I can have done to have allowed access to my account!
Hello,
This is not a Skype responsibility.
The ONLY way that your account can be hacked is by the hacker knowing (or "cracking") your password. You should now change this immediately.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My Skype account was hijacked.

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