My skype credit is getting utilize first though i ...

HI All
I will appriciate your clarification on my below question.
I m have 2400 Mins subscription min to india , but when ever i m making call to india skype is using my skype credit.
please clarify what logic behind this calculation.
Thanks
Solved!
Go to Solution.

I think you may need to contact customer service regarding that matter. They are the ones who can access and check your account records;
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
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Skype credit being deducted even though I have sub...

Hi, I notice that my skype credit is being deducted even though I have subscription for calls to UK.
I called +44 uk landline # and my skype credit is being deducted for it.
I checked my subscription which allows me 120 minutes per month for calls to UK
and notice I have still 103 minutes left.
So why is my skype credit being deducted?
Could you refund my skype credit?
Kindly advise, thanks.

eunicecheo wrote:
So why is my skype credit being deducted?
Hello and welcome to the Skype Community.
Your account shows that you called a UK Shared cost 0845 #.
These very expensive premium #s are not included in any Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Can't use Skype credit to pay

I have credit on my account but they keep charging my PayPal as the billing method.
How can I use up my credit on account to pay my bill?
Help!

You should be able to change payment method to Skype Credit.
Try this first:
1) Go https://secure.skype.com/account/call-phones/packages
2) Open your subscription Settings
3) Click on Change payment method
4) Add another payment method -> Skype Credit
Once you have done this it should look something like this:
If these steps don't work for you then please contact customer service for further troubleshooting: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
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Hi, I am trying to purchase Skype credit through my account and everytime I click buy Skype credit I get redirect aurtomatically to a polish website 'onet.pl skype'. The entire website is in polish with no option to change the language.
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Any advice would be greatly appreciated.
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Hi, Yerekeich, and welcome to the Community,
This FAQ provides instruction on how to send documentation to Skype:
https://support.skype.com/en/faq/FA11016/how-do-i-send-proof-of-payment-to-skype-customer-service?
Remember to include any customer service ticket number in your correspondence, if you received a code or number.
Regards,
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Cabbit use skype credit to dial landline and mobile

I have been using Skype for over 10 years, and work internationally, so it really comes in handy for me , escept when I have poor WIFI,,,, I use it on desktop and my Iphone,,,, This week my account was suspended for suspicious activity and I was forced to submit information to reactivate and change my password,,, now that I went through all that, I still cannot dial landline and mobile phones although I have 35$ credit showing on my account,,,I have not been told why the account was suspended in the frst place,,, and now I am travelling and cannot even use it ,,,, I am very dissappointed at the process and difficulty to contact anyone who can reactivate my service... Any other service that suspects suspicious activity would simply inform me by my known email,, and resent verification link to the email to initiate a reset,,, but instead,, microsoft goes through an extended automated process, while the customer is forced to sit and wait,, then doesnt even know in the end why the problem started in the first place,,, I am slowly migrating away from microsoft,, and this is just another reason why,,,,

You should be able to change payment method to Skype Credit.
Try this first:
1) Go https://secure.skype.com/account/call-phones/packages
2) Open your subscription Settings
3) Click on Change payment method
4) Add another payment method -> Skype Credit
Once you have done this it should look something like this:
If these steps don't work for you then please contact customer service for further troubleshooting: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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I am in Canada, trying to get the China 800min Subscription using my current Skype Credit (CAD$14.00), but i was transfering to the Chinese website all the time when i click Buy Now..
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SkypeUserNL wrote:
When I reactivate my skypenumber I do NOT get an icon where I can select Skype credit that I just paid for, just credit card options
Hello
Not all users can pay using Skype Credit. If the option isn't presented in the purchase flow it's not available to you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Skype normally does not give refunds unless credit was purchased in the last 15 days. However, I can no longer use Skype credit because of Skype policy: Skype will not allow my Mac to connect, it has disabled by version of Skype.
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Skype's page on Mac OS 10.4 says to contact "customer service",
https://support.skype.com/en/faq/FA34492/
but only provides a link to a page with the normal policy on refunds.
https://support.skype.com/en/faq/FA297/
It's unfair to prevent me from using Skype, then prevent me from getting a refund on a credit Skype will not allow me to use.
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NormanM wrote:
please contact Skype customer service
Have you ever read "Catch 22"? Or "Alice's Adventures in Wonderland"? Or anything by Kafka?
Because telling anyone to contact Skype Customer Service is telling them to take a trip through the surreal, which will achieve nothing. It is essentially not possible to "contact Skype customer service". The closest I've gotten is an online chat with someone who would not read what I wrote (asking questions I'd already answered) and who ultimately said Skype policy prevented him from granting a refund.
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I don't care what the terms of service say. Almost anyone would think that highly unethical, and many would consider it stealing.

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looking forward to constructive replies.
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edneira wrote:
I have an Unlimited World subscription, which is supposed to provide me unlimited calls to land lines.
Not necessarily. The Unlimited World Subscription provides free calls to landlines in some countries and to both landlines and cellphones in some others.
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Details here: http://www.skype.com/en/premium/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Call – you need to get Skype Credit to call this n...

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But the problem is that I can just pick up my Android phone and call the same contact. The bug is on Mac, and I only use Mac, iPhone and Android. When will the problem be fixed?
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It happened to one number, but I have noticed problems when calling people that has placed Skype on call forward. Phrased another way: I cannot just call anyone to reproduce the error.
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You might look at == Skype Manager == fot that purpose.
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Hi and welcome to the Skype Community,
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Hi, sorry it took me so long to reply. I finally had some time to troubleshoot the issue, and fortunately I found what was wrong .
But first, I must say that I am deeply ashamed, and I apologize to for coming here and blaming Skype, because it turns out the fault is completely mine. The problem was that a while back, a tech buddy of mine sent me his Windows "hosts" files (the hosts file allows a simple way to block unwanted and dangerous websites, as well as advertisements from loading on your computer). Most of the time, I do pay attention when I compile my hosts file, but this time I assumed my buddy's list of blocked websites was reasonable.
Turns out, he had the following entries in there (without the quotation marks):
"skypeassets.com"
"secure.skypeassets.com"
That means, any web page that needed to access these was blocked from loading. As a result, this is what broke the Skype Credit page.
I attached a screenshot to show what the Buy Skype Credit page looks like when it is blocked, so that way, if anyone has this issue and wonders why it's not working, check your hosts file (found in "C:\WINDOWS\System32\drivers\etc").
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Thanks, and I hope this was somewhat helpful .

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Hi, Catarinarp, and welcome to the Community!
First things, first: contact the company that issues your credit card to report fraudulent purchases and to ensure no other fraudulent purchases have been posted to your account. Next, change your account password immediately. Further, ensure your computer system or device operating system software updates are downloaded and installed; update the virus signature files and run your anti-virus software.
To sort this out with Skype, you need to contact Skype Customer Service; here is a link: contact customer service
Best regards,
elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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I've being buying £10 credit via Ukash for more than a year. With the value I ALWAYS split like £7.46 for my subscription and the balance I buy skype credit (2.54).
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Hi and welcome to the Skype Community,
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My skype credit is getting utilize first though i ...

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