My skype credit of € 48,00 has suddenly disappear...

at the End of september 2014 I have open Skype Credit of 50,00 Euro.
at the end of october 2014 My credit was still 48,00 Euro but suddenly Skype connection started to have problems and I cancelled and reistalled Skype softaware on my smartphone. When I tried to make the first call I find out that the full Credit has disappeared and my credit was 0,00.
I tried to contact skype but without results.
What I can do to get my Credit restored oder to get the money back?.
I hope somebody can help me.
Best regards
Yup

Yesterday I was charged $10.00 and it was credited to my account. Today I have nothing and it's asking me to Add Credit?
What's up?

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