My Skype number may already be in use?

Ever since I created my Skype number I have been receiving phone messages for another person, as if the number I received was already in use. Is it possible to change my Skype number in such a case?

Hi, Biebes1, and welcome to the Community,
Please contact Skype Customer Service to report the number you chose and, if you know it, the name of the party who is still receiving calls on your new number. It could be the people who are calling are not aware of the previous user's new contact details, and that what is now your Skype Number may still be appearing on business cards and stationery are still in circulation citing what is now your Skype Number.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. You may also skip past Step 4 where it is recommended for you to check the Community -- you have just done this!
Best regards,
Elaine
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My new Skype Number is already in use!

I have purchased a skype number, but that number is already in use. HELP!!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hi, Skypephone1, and welcome to the Community,
Please contact Skype customer service to report this problem and to request that the number be tested. You can then request a refund for the number, and start a new Skype Number subscription.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My skype number is already being used by another b...

I just bought a Skype number and minutes. When I call the number, I hear a greeting for a local business here in town.
Has it been provisioned correctly?

Hi, 1800unlocks, and welcome to the Community,
Excellent question, and one which only Skype Customer Service can answer as we here in the Community do not have the tools to test and resolve such issues. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of existing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - very important! - choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent. Please see also this:
http://community.skype.com/t5/Rates-and-subscriptions/Tech-support-does-not-enter-chat-session/m-p/3...
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

My skype number is already listed on 2 websites

I got a skype number yesterday and I have been receiving calls from customers of a travel website who seem to have disappeared.
Can I get my skype number changed?
Any help will be appreciated.

Hi, 1800unlocks, and welcome to the Community,
Excellent question, and one which only Skype Customer Service can answer as we here in the Community do not have the tools to test and resolve such issues. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Skype is aware of existing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - very important! - choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent. Please see also this:
http://community.skype.com/t5/Rates-and-subscriptions/Tech-support-does-not-enter-chat-session/m-p/3...
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Is there any way to receive SMS on a Skype number?

I just purchased a Skype number today and will be using Skype via the Skype app on my iPhone. I've set up voicemail and have already testing calling out to a regular number from my Skype app/number and having someone call in to my Skype number. It works great but the issue is with SMS texting.
I realize that although I have the $2.99 plan for unlimited US/Canada calling that it does not include SMS text messaging. I realized I need Skype credit for that so just purchased $10 of Skype credit. I see that it costs 11.2 cents to send an SMS text to a US based phone number. Here is the issue. If I read correctly you can only send an SMS text from a Skype number and there's no way you can receive a SMS text at a Skype number. Is this true? Since most of my communication is via SMS this means that Skype would be of very little use to me.
Is there any way you can have Skype forward incoming SMS texts to your regular cell phone number? Although this isn't my preference I realize people will try to send SMS texts to my Skype number. I don't want to forward voice calls to my cell # but if I'm able to forward SMS texts from my Skype number when they come in to my regular cell phone # this would solve that problem.
Thanks in advance for your help.

Hi, Santosh..., and welcome to the Community,
I would recommend testing the SMS reply forwarding to your mobile number. Depending upon the results and if this works for you, you could then contact Skype Customer Service to cancel and request a refund.
In other words, SMS will be received via your mobile number, not via your Skype Number.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number payment FAILED Due to change in debit...

1.) My 3-month reoccuring billing cycle for Skype number: xxx xxx xxxx failed due to the debit card number changed.
2.) I have deleted ALL other payment methods and inserted the current active card (ending in xxx xxxx but the xxxxxxxx Swedish Krona owing has yet to be retreived and paid.
3.) It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
4.) Am quite upset that I can't speak or chat LIVE with a Skype representative!
5.) How I use my Skype number: xxx xxx xxxx This is an L.A. Area Code, from which I receive incomming calls. I have a GOOGLE VOICE account, which I use for making ALL outgoing calls, I do NOT use Skype for this purpose (only incomming).
6.) I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Solved!
Go to Solution.

Help_Paying wrote:
1. It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
2. Am quite upset that I can't speak or chat LIVE with a Skype representative!
3. I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Hello and welcome to the Skype Community.
This is a public internet site and messages can be read by anyone who visits so never include any personal information in your posts. I have removed this for you.
1. It won't be canceled and you won't lose it. It is reserved for for you for 90 days following expiry and/or cancellation.
2. Please tell us why you were unable to contact Customer Service.
3. Your account shows that your Skype Number is currently deactivated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Price for skype number and yearly subscription

Hi,
I would like to get a skype number and get a yearly subscription for unlimited calling to america. I understand that there is a discount for doing them together though I cant seem to find what it is and how much it will cost me monthly for such a plan.
Also am I correct that I can use the above plan with my smart phone?
Thanks for your help.

Hi and welcome to Skype Community.
You can get a discount when you purchase a Skype Number depending on which subscription duration you prefer. However, this may only happen if you have an active calling subscription during your purchase.
What you can do is to buy the calling subscription first to the country of your choice. Specific details including the price can be viewed here:
http://www.skype.com/en/rates/
Just type the country you prefer on the search box and press Enter.
After a successful purchase, you may then buy a Skype Number next. You may get a 33% discount for a 3 month subscription and up to 50% discount for a 12 month subscription.
You may learn more about Skype Number from here:
http://www.skype.com/en/offers/skype-number/
And yes, you can use Skype on your smartphone as long as the device you have is Skype-supported. Check out which mobile phones are currently supported by Skype from here:
http://www.skype.com/en/download-skype/skype-for-mobile/
Hope this helps.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Skype Number - Recurring Charges

Hello Skype Team,
I have just bought my new Skype Number that I have to use for 2-3 months only.
When I go to Manage Feature >> Settings, it says that my next payment shall be made in August, 2014 whereas I dont want the recurring payment to occur.
Please note that my purpose of buying Skype number is to receive calls only.

Hi, ZohaibGhafoor, and welcome to the Community,
Simply cancel the subscription. Your Skype Number will remain active until the end of the three month term - in other words, Skype subscriptions do not cancel effective the date of cancellation; subscriptions cancel on what would have been the renewal date.
This FAQ article explains the process:
https://support.skype.com/en/faq/FA12164/how-do-i-cancel-my-skype-number
You can also contact Skype customer service if you prefer.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype number as Caller ID

How do I ad my son in South Carolina, on a Skype video call?

Hi, Nyihaha, and welcome to the Community,
Here is the information on setting Caller ID:
https://support.skype.com/en/category/CALLER_IDENTIFICATION/
Once you have verified your Caller ID, please remember that your Skype Number may not always appear as Caller ID - the data may not transfer from Skype to the endpoint carrier, whether it be mobile or fixed line, so the call recipient may not see your Skype Number.
As far as finding what your subscribed Skype Number is, perhaps this thread will assist:
http://community.skype.com/t5/Skype-Number/What-s-my-own-number/td-p/608229
What you need to do is sign on to your Skype account, via the Skype website; your Skype Number will appear when you click on the Manage Features tile or link.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Number Expired -- but it's not

I really hate the notion of posting to a forum when I want a proper "contact us" on this website.
Why does Skype tell me that my number is expiring but doesn't allow me to continue the subscription?

Hi guys,
could you please provide screenshots for what you see on your Skype Number tab and in your Skype Number settings, if neither of cases below seems to apply for you?
Skype Number tab:
If your Skype Number's expiry date is approaching, three different links can appear where I marked the yellow arrow:
"Extend" link: if your Skype Number is not billed automatically but you have to pay for each billing period separately. When you click "Extend", you will be redirected to purchase of the same Skype Number for new billing period (you pay > the expiry date will move to 1, 3 or 12 months from your last expiry date).
This "Expire" link is also displayed if the number has been allocated to you from Skype Manager (company account). In this case you can merely ask your Skype Manager administrator to prolong the number via a form (you will get there by clicking "Extend"), but it has to be manually managed from the admin account in Skype Manager (in Features > Skype Number page of SM admin). You cannot extend the number from your member account in this case.
"Reactivate" link: if a) you have cancelled your Skype Number, or b) your Skype Number has already expired, you can click "Reactivate". In case of a), you would simply reactivate your number and it would continue to be active. In case of b), you have 90 days of reservation period to pay for your number and then it becomes active again.
"Settings" link: if you have recurring payment set up for your Skype Number, which means you are billing automatically every 1, 3 or 12 months. Your number can be expiring because the last recurring payment has failed (it can be due to expired credit card, insufficient Skype credit or many other reasons). In this case, you have to go to your Skype Number settings and change payment method, see following screenshot:
Skype Number settings:

Skype number forwarding to mobile costing to much each receiving call??

Hi, I brought a skype number, I only want to use it for receiving incoming calls.. I do not wish to call anyone on my skype number.. But I've been having to buy credit a few times now because each time someone calls my skype number & i have it so it forwards to my mobile phone it's costing me to much ? Is there a cheaper way I can have my Skype number & receive incoming calls forwarded to my mobile phone? When I answer not on Skype, iPhone mobile phone number I pick the call from?? I subscribed to something I thought was it but I was rong because I still have no credit to receive calls to my mobile phone?
Can someone help me please ?

Hey, Mell.johns
Welcome to the Skype Community!
To better understand your inquiries, let me re-word your questions and then attempt to answer it.
Q: Is there a cheaper way to receive incoming calls from my Skype Number on my mobile phone?
A: Sure, you can answer calls from your iPhone for no additional charge by using Skype for iPhone! Sign in and your calls will ring there at the same time your computers signed onto Skype would!
Q: When I'm not on Skype, can I pick the call up from my iPhone mobile number?
A: Yes, but that requires Skype Credit or a calling subscription for calling out. Again, picking up from the iPhone app won't cost you more.
If these questions & answers do not satisfy you, please attempt to re-explain your questions in further detail so that we could try this again!
Community-based Support
Who's better than those who use the software the most to help you out?
Come back to the community and let us know what's on your mind about Skype!

Skype number already in use

I just signed up for a skype number subscription and it works just fine when calling from skype to mobile or landline but when my skype number is called from a mobile or landline it goes to a business that is already using that number. Who do i contact to get a different number?

Nappy66609 wrote:
Who do i contact to get a different number?
Hello and welcome to the Skype Community.
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My Skype number already being used.

I purchased a Skype number in New Zealand and rang it - it is used by a business. What do I do.

Hi, amcsp, and welcome to the Community,
Please contact Skype Customer Service immediately to report this issue. The subscription you have should be cancelled and refunded.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and choosing a different path through the various drop-down menu items presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype Number Already In Use By Someone Else

I have just bought a Skype number and when my contacts ring it, it is answered by another company. I have just had a conversation with this company and they are a legitimate business and "my" skype number is their legitimate phone number. How can I cancel my Skype number?

Hello martm81
Apologies for this mix-up. Please contact Customer Support and let them know your assigned Skype Number is an existing number, so they can cancel your subscription and remove it from the database.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service?
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
You can then also subscribe for a new Skype number

Serial Number Message - Already Used on 2 Machines

I purchased Adobe Acrobat 9 from an internet business in May. I am now receiving a message that the serial number has already been used to set up and activate Acrobat Standard on 2 other machines, which is the maximum allowed. I haven't used it on any other machines, so how do I solve this problem? How do I buy a serial number?

Moved to Acrobat Installation & Update Issues

My Skype number may already be in use?

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