My software is STUCK on "Retrieving current session status" What is this and how do I fix it? i am not able to convert any files at all!! Please help!
My software is STUCK on "Retrieving current session status" What is this and how do I fix it? i am not able to convert any files at all!! Please help!
Hi JulietaQ,
In order to help you better.
Please let me know which application or Service of Adobe you are using. If this is subscription i would request you to log-out and log-in back and let me know if that helps.
~Ajlan Huda
Similar Messages
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My Ipod is stuck with a picture of a USB chord with an arrow pointing to an itunes logo....what is this and how do I fix it? I did look at the "printers and devices" section on my computer. It shows an un identified "apple" device that is in "recovery mode" but that is. I tried to trouble shoot it there but no help....
Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808 -
no comment
When I open the store in general (from my PC - Windows Vista), I get a message saying "Your request could not be completed. The item you've requested is not currently available in the Canadian Store."
On my iPad, Apps opens, but I can't browse new apps listings, but not their details.
Help? -
When I try to use ExportPDF, a box shows up that reads "retrieving current session status"
When I try to use ExportPDF, a box shows up that reads "retrieving current session status" and I am unable to continue.
Hi Kyle,
Could you try:
Choose Edit > Preferences (Win) or Adobe Reader > Preferences (Mac)
Click 'Online Services' on the left-hand side
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
Let us know how it goes.
-David -
Trying to convert pdf to word. A msg box is open on the right side of the screen that says, "retrieving current session status..." It's frozen. What can I do? Thanks.
Hi Dewey,
Are you trying to convert via Adobe Reader? If so, are you able to close and restart Reader (you may need to force quit, or use Task Manager to quit Reader if it's truly frozen)? After restarting, choose Help > Check for Updates to make sure that you have the most current version.
And, if updating Reader doesn't help (or you already have the most current version), please try converting that same file using the ExportPDF web interface at https://cloud.acrobat.com.
Please let us know how it goes.
Thanks!
Sara -
Using my current ID and password I can sign in to Adobe. When I try to download the upgrade to Flash Player they ask for my ID and Password. When I insert my current ID and password it is rejected. How do I correct this problem? Is it an incorrect sign in from an old ID, and/or an old password associated with Flash Player?
The password prompt is supplied by the operating system, and is intended to protect you from accidentally installing software. You will get this prompt for any installation outside the App Store context.
If you do not need to enter a username or password when starting your computer, you can probably just leave the password field blank when acknowledging this prompt. -
Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days
Hi da522811,
Are you still having trouble converting files? It sounds as though you may be trying to convert via Reader, is that correct? If so, please try logging out, and then logging back in. You may need to log out via the web interface at https://cloud.acrobat.com if you don't have access to the Sign Out button in Reader.
Please let us know how it goes.
Best,
Sara -
itunes will not sync photos to my New iPad, I run all current software. Itunes show 0 photos in all albums and events. Why is this and how do I get iTunes to recognise my photo library?
Select you device from the left sidebar of iTunes and navigate to the Photos tab at the top. Do you have the Sync Photos With checkbox checked and set to iPhoto?
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I re installed my original software and now I don't know how or if I can retrieve all my old pics and files!! please help i have a mac osx 10.5.4!!!
Not sure I understand how Migration Assistant is doing anything. I thought MA was for connecting your computer to another computer or volume and transferring files. I'm just not sure how you're using it. Like I said earlier, everything you do on your Mac overwrites more of what data may have been recoverable if there even was any. Not to kick you when you're down but this is exactly he kind of a situation where a time machine or other back up would have saved you a lot of heartache. I'm sorry but I don't think I can be of any help :-(
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I have a iPhone 4 with version 4.1 and I need to do a software update but I do not have a home computer to use my I tune account but I do have wifi on my iPhone but when I go into my settings it does not give me the option to do upgrade, please help me!
You have to use a computer to get from iOS 4.1 to iOS 6,
which is the current version. Any future updates from iOS 6
will be done over the air using wireless. Use the computer of
a friend, Apple store, or at work - if allowed. There is no way
to do the update without a computer and iTunes. -
I've been trying to download the photoshop free trial for the past three days but instead of installing a message saying "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support" - is anyone else experiencing this and how can I resolve this issue?
try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
when restoring my iphone i get an error code of 1015 , why is this and how do i restore my phone as now its stuck in recovery mode ?
Errors related to downgrading iOS
The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state. -
I have an iphone 5 with ios 6.1.4. I just tried to sync my phone to my itunes acct to load new music onto my phone and it gave me a message saying that it was unable to sync b/c "the sync session failed to start". It let me download all pictures, but would not let me do anything else and just kept repeating the same message. Why is this happening and how do I fix it?
You need to subscribe to iTunes Match to store your music on iCloud:
http://www.apple.com/itunes/itunes-match/
To transfer iTunes Store purchases made on your phone to your computer, connect your phone then choose "Transfer purchases..." from the File menu in iTunes.
Photostream transfers photos taken on your iOS devices to other devices and your computer. For troubleshooting Photostream see: http://support.apple.com/kb/TS3989 -
My iPhone 5s (16GB) is stuck with 3948 photos (shown on the iTunes storage bar) on and I can not find a way to delete them all! It's very annoying as it takes up 6.54 GB of space and leaves me no room to add films, music...etc on to it. Please help me!!! I have already tried the numerous articles Apple have sent my way and I am still having no luck.I'd be eternally grateful if anyone could find a solution for me as this has been a problem for almost a year. Thank you.
If they were put there via iTunes sync process, then simply untick the Music box before syncing again.
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How do i delete an old iCloud account from phone when I forget my password and I'm not able to reset it because my security questions do not match?! Help!! Currently not able to update any apps or icloud info...
If your device is signed into an old ID of yours that is an earlier version of the ID you want to sign in with, do the following:
If you are using iMessage and FaceTime, make sure you are signed into these services with your current ID. If they are signed into the old ID, go to Settings>Messages>Send & Receive and Settings>FaceTime, tap the ID, sign out, then sign back in with your current ID.
Then temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. (You should not have to verify the old email account so it doesn’t matter if you no longer have access to it.) Now go to Settings>iCloud, turn off Find My iDevice and enter your current password when prompted (even though it prompts you for the password for your old ID). Then save any photo stream photos that you wish to keep to your camera roll (unless you are using iCloud Photo Library). When finished go to Settings>iCloud, tap Sign Out (or Delete Account if you are not running iOS 8) and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign back in with your current iCloud ID and password (your data will download back to your device).
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