My Software No Longer Recognizes My Players

+? I hope someone can help me wih this. I have a Zen Micro 6 GB, a Zen Stone Plus 2 GB, and a Zen X-Fi 8 GB. I love thema ll and they worked just perfectly.
Last week I uninstalled Norton 360 and installed Kaspersky Internet Security 2009 (I am on Windows Home XP). I love it and it works great, except that immediately after I did this, my Creative software was no longer able to recognize the players. The Zen Micro Media Explorer remains grayed out. Creative Centrale and Creative Media Lite are acti've, but cannot detect their respecti've devices. I have tried everything, including wiriting to and calling Kaspersky. They assure me it is not the software. I have tried turning it off, and even uninstalling it. Whatever happened remains. I had all updates current. I tried searching for some sort of file to "allow", but I am not really sure what I am looking for. Can anyone offer some advice? Thanks in advance.

Thanks for the response, and sorry for the delay on my end. This seemed to resolve my problem as well. I had no idea about a device manager. To find it, Right click My Computer, then click Manage, then find and click Device Manager under System Tools. In my case, my computer recognized the devices and the drivers, but still indicated a problem. So I finally uninstalled the devices (Right click / Uninstall), then installed them again. The X-Fi did not software for this. For my Micro, I used the original CD. I believe this all of the drivers and software are on the Creative site as well. I still have no idea what happened, but everything works and I am satisfied. Thanks for the lead.

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My Software No Longer Recognizes My Players

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