My software update screen has been frozen for weeks now and I can't update any software or even close the automatic update screen
My software update screen has been frozen for weeks now and I can't update any software or even close the automatic update screen. It says searching for updates and I can't cancel or do anything. Any help is greatly appreciated.
You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
Unless you've iPhone 4S (looks similar to iPhone 4)
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when i try to connect my ipod touch to my wireless network, its keeps saying the password is incorrect-this has been ongoing for several months now even though it used to connect when I first bought the ipod-is there anyway to reset the password?
All devices should automatically reestablish a connection after power cycling the router.
Also try resetting your iPod. Nothing will be lost.
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Next try:
Apple - Support - iPod touch - Wi-Fi -
My iphones screen has been frozen for 9hours
my iphones screen is frozen, I cant do anything. (iphone 4S)
people have told me to hold down the lock and home button at the same time but my lock button is stuck and I am unable to use it.Make an appointment at the Genius Bar at your local Apple Store to get the power button fixed.
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I performed a software update and the system is installing an update but it has been running for over 24hrs and keeps saying "This may take a few minutes, don't shut down your computer" Can anyone help?
Hello cor-el, thanks for your reply. I changed my settings for downloads to desktop and it has appeared on there. When I double click I am asked which program I want to open file. I click firefox and another box "opening install" says I have chosen to open the file which is an application and do I want to save it. This is the only real option so I press save file. I get a box saying this is an executable file which may contain viruses - do you want to run. I press ok and the final box showing C drive file name and desktop appears stating application not found.
This happens the same whenever I try to install.
To my untrained eye the application is not being recognised as an application and I cannot work out how to get it to do that.
My plugin is still showing as out of date.
Is there anything you could suggest. Thanks for your time. -
I'm updating my os and the screen has been gray for over an hour, is this normal?
I'm updating my os and the screen has been gray for over an hour, is this normal?
I have a new Mac book pro and am updating to the latest version of OS update.Shouldn't. Which update. Provide specifics on how and from where. If this is a new machine, it should already be running 10.8.4, ainxw that shipped one and a half months ago.
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My iPhone 4 has been dead for 24 hours and I've been charging it for 12 hours and it still won't turn on. I have tried holding the lock button and home button down, even connected it to computer but nothing's happening, it randomly died on me.
Hi Lauren,
When troubleshooting power issues, we want to make sure we have followed all steps outlined in the following article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
- The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
- The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
- Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
- If the display turns on, go to step 4.
- If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M. -
My Ipod Touch has been frozen for almost two weeks now. I have truning it off by useing the sleep and top button and it is still not working. I have been pluging it in my laptop and it is sycning but still did noting. What should I do?
It seems as your iOS Software Is most likely corrupt. Try doing a software restore in iTunes by clicking in your iPod and clicking the Restore button. This will restore your iPod to factory settings. So back up your Music, Videos, and purchases before restoring.
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My e-mail account has been frozen for security reasons. I do not have a rescue e-mail address on file so when I try to reset my password the instructions are sent to the e-mail address that is frozen. How can I get Apple to remove the frozen status from my e-mail account?
<Email Edited by Host> Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
My ipad will not start up, it has the swirl in the center of the screen and has been there for 30hrs now, what can I do?
First thing to try is a reboot of your iPad. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the iPad restart. See if that fixes your problem.
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Just tried to install the latest firmware version and the screen has been grey for the last 30 mins
Just tried to install the latest firmware version and the screen has been grey for the last 30 mins, any ideas what to do now?
..Step by Step to fix your Mac
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My phone has been frozen for an hour. How do I get it unfrozen?
My phone has been frozen for over an hour. How do I get it unfrozen?
For "iPhone frozen", you can try these ways to unfrozen it:
Force quitting app: Press and hold the Sleep/Wake button on top of iPad for a few seconds until a red slider appears, then press and hold the Home button until the app quits.
Reboot iPhone: Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
Reset iPhone settings: Go ahead to select Settings > General > Reset > Reset All Settings
Reset iPhone to factory default: As the method of last resort, you can restore the iPad to its original factory settings. However, it will erase all your iPhone data. Therefore, you must backup your iPhone first. Then, go to Settings > General >Reset > Erase All Content and Settings.
Hope it can help you. -
The powering off screen has been up for 10 minutes
What am i suppose to do when the powering off screen has been up for 10 minutes?
If what Illaass's instruction didn't work, attempt these instructions;
To do a recovery mode restore, follow instructions as follows:
-Connect cable to computer but not device
-Open iTunes on computer
-Power off device
-Hold circle (Home) button
-continue to hold the power button while connecting the cable
-continue holding after cable is connected, until you receive a notice in iTunes that says;
"iTunes has detected an ipod in recovery mode, you need to restore the device before it can be used with iTuens"
-Click ok to this message
-click restore and wait for the restore to complete -
I am using Iphone 5. SInce the last 3 weeks the phones has been acting weird. on dialling a call it get hung on disconnecting it stays on the call ending screen only. this happens for atleast 5 to 7 minutes and then it gets to normal or the other way is to turn the device off and then turn it on. the phones also running slow and therefore at times becomes very cumbersome. a few of my friends have also been having the same problems.
I have taken the phone to the service outles but the best they did was to reboot the phone it works fine for a day or two but again the same issue.
Can anyone share any info on it?I'm glad to hear that they replaced your phone. Any experience I have had with Apple customer service and/or Genius bar has been extremely positive. While I have had positive outcomes from trouble with other phones in the past, they are not as quick and friendly. I had a Motorola phone and a Samsung phone go bad several years ago and warranty work through AT&T required that I wait for a replacement unit and then mail back the original unit to keep from being charged for the device. This usually meant almost a week without a phone. Nice to walk into Apple and walk out with a replacement device. Enjoy your phone.
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My iPod touch shows up as a apple iPod camera but if i dont want to download the pics and press cancel it all dissappears. my ipod has been lost for 3 months and has not got the latest upgrade.
Try:
iOS: Device not recognized in iTunes for Windows
or
iOS: Device not recognized in iTunes for Mac OS X
Otherwise wee need more informatin. -
i am trying to set up iTunes match on my apple tv, but it just keeps showing that it is loading, it has been running for over an hour, what can be done here, it has gone with no problem on my iPhone, iPad but not the tv
Same here and this is driving me crazy. I can buy, but can't upgrade. Grrr.
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when I was talking on phone, suddenly the phone was switched off. i tried to switch it on but it gave the message....connect to itunes for set up. when I connected it to itunes...it gave the message, itunes can not read data from this iphone, restore
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