My song did not download completely
i downloaded romans revenge,and paid all the money i needed to for it.then later everytime i try to listin to the song on itunes,or my ipod shuffle,it dosent play the whole thing.it only plays abou 2 minutesand 55 seconds and its supposed to play 4 minutes and 36 seconds.how do i get it to play the whole song????
So, I guess you found out that the song does not play completely in iTunes (on your computer) either?
To re-download a song already purchased (even a song purchased years ago), click on iTunes Store in the iTunes sidebar (left side of screen). Make sure you are currently logged in using the same Apple ID used when you made the purchase. On the MAIN (home) iTunes Store screen, look to the right under Quick Links; click Purchased there.
Click on Music (on the Purchased screen). Find that song there (organized by artist), so that it is shown to the right. If that song is shown there, the iTunes Store knows you bought the song, and you will be able to download it again. However, if the button to the far right of the song says "Downloaded," iTunes thinks you already have it, so you won't be able to re-download it, unless you delete the song from your iTunes library on your computer.
So (remember how you got there and) go to your Music library (click on Music in the iTunes sidebar under LIBRARY). Find that song in your Music library, and select it (make sure you only highlight that one song). Hit the delete key. iTunes will ask you to confirm you want to delete it, and then ask if you want to move the song file to the Trash, which you DO want to do.
NOW, go back to that Purchased screen. The button that previously said "Downloaded" should now be a "cloud" symbol with a downward arrow. Click that, and the song will be downloaded again.
IF the new download also has this problem, then that song file may have a problem in the iTunes Store itself. In that case, you should contact Apple's iTunes Store customer support and tell them about the problem, starting here
http://www.apple.com/support/itunes/contact/
(Try using the Express Lane button)
If they can't fix this problem right away, they will probably offer to refund your payment.
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(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
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http://support.apple.com/kb/HT2519
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Otherwise, I'd report the problem to the iTunes Store.
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Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
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Welcome to Apple Support Communities
Use the Music app to download your songs: open it, look for the song you want to download and press the cloud icon. See -> Download past purchases - Apple Support -
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Otherwise, I'd report the problem to the iTunes Store.
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Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.) -
How do I download a bought song which did not download completely?
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If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases
http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
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Purchased albums, some songs did not download, although i was billed for them.
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Hi MMRV,
Thanks for using Apple Support Communities. You can redownload previous purchases by following this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Cheers,
- Ari -
HT201272 I bought an album and several songs did not download
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Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
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I had downloaded an album and 4 songs did not download. How can I fix this?
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.
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