My sons ipod classic was left on all day and now has a red circle with a cross in it and will not work

my sons ipod classic was left on all day and now has a red circle with a cross in it and will not work - nothing we do will make it work - any ideas??

Try to restore the iPod. Here's an article that provides troubleshooting for it.
http://support.apple.com/kb/TS1463
If that doesn't work visit an Apple Store and see if they can replace it.

Similar Messages

HT5622 My Ipod Classic shows a red circle with a cross in the middle. I've completed diagnostic tests which have popped up, however any HP/FW/Hard Drive tests freeze the ipod, as if the hard drive won't spin. What do I do?

My Ipod Classic shows a red circle with a cross in the middle. I've completed diagnostic tests which have popped up, however any HP/FW/Hard Drive tests freeze the ipod, as if the hard drive won't spin. What do I do?
After holding down the Select and Play/Pause button, I was able to restart the Ipod and then it brought me to a Diagnositc test. I have tried doing both the Mannual and Annual test on the ipod however in each test, the ipod freezes on different access tests. The HP (headphones) test, shows the headphones are detected, but then if it tries to play a song to make sure they work it freezes and goes back to the red cross. I have looked at various other questions regarding the FW cable, however I don't believe i have such a cabel. Then the Hard Drive test freezes up and I can hear a ticking noise coming from the drive but it doesnt seem to be spinning. Alongside these test issues, any computer cannot see the Ipod when plugged in (including itunes). Therefore some tests for the USB drive cannot be completed. I do not recall dropping it badly, though I have dropped it previously. Does all this mean there is damage to the drive? Should I instead take it to an apple store?
Many Thanks

The stats look fine. Try the DFU Restore method shown in Corrupt iPod classic. It may pay to disable any anti-virus software and use the staged transfer method to reload data, assuming you get that far.
tt2

My ipod classic 160 has a red circle with a X in the middle how do I get it to work?

My ipod classic stopped working. It has a red circle with a X in the middle. I've troubleshooted but still can not get it to work.

Hi Mildred,
Happy Holidays!
The resource below will explain the steps you can take to resolve the issue you are having with your iPod classic.
iPod Displays a Red "X" Icon - Apple Support
http://support.apple.com/en-us/HT203170
The first step is to download the latest version of iTunes on your Mac or PC. Then try the steps below.
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
Setup Service for iPod
If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.
Apple Retail Store
iPod Service Request Online
Putting iPod into Disk Mode - Apple Support
http://support.apple.com/en-us/HT201544
iPod devices with a Click Wheel
If necessary, verify that your iPod has a Click Wheel.
Before placing the iPod into Disk Mode, verify that it is charged.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
Older iPod models without a Click Wheel
Before placing the iPod into Disk Mode, verify that it has a charge.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, then release them. This resets iPod. When you reset iPod, all your music and data files are saved, but some customized settings may be lost.
When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod should say "Do not disconnect".
Restoring iPod to factory settings - Apple Support
http://support.apple.com/en-us/HT201540
It's important to understand the difference between updating and restoring. Updating simply installs the software that controls iPod and does not affect the songs and files stored on iPod's disk. Restoring erases the iPod's disk and restores iPod to its original factory condition.
Warning: Because restoring erases all the songs and files on iPod, back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
I hope this information helps ...
- Judy

TS1463 What is the easiest way to restore my ipod back to factory specs. It has a red circle with a red x in the middle,please help me to fix my ipod, until now i can't use my ipod..i tried all the procedures in Restore ipod from disk mode but still not w

What is the easiest way to restore my ipod back to factory specs. It has a red circle with a red x in the middle,please help me to fix my ipod, until now i can't use my ipod..i tried all the procedures in Restore ipod from disk mode but still not working, please help me...

If you are unable to get the iPod into Disk Mode to try and restore it, it's a very good indication, as mentioned in the article, that the iPod's hard drive is damaged and in need of replacement either by Apple or a third party repair company.
B-rock

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HT1320 ipod classic now displays a red circle with a X inside. I cannot reset it. It instructs me to go to the support psge. Is there a fix for this?

I cannot reset my Ipod there is a circle with an X inside. Is there a fix for this?

Hello astro30,
Try putting the iPod into disk mode manually, then attempt a restore via iTunes.
iPod Displays a Red "X" Icon
http://support.apple.com/kb/TS1463
Cheers,
Allen

I got a new ipod and i tried to transfer my songs but some of the songs will not work on it

I recently bought a new ipod and i tried to transfer my old songs from my old ipod onto it, but some of the songs will not transfer even though i bought them through itunes. do you know how to fix this problem?

So you are saying that some songs do sync to the iPod from this iTunes library, right?
What is the source of the non-syncing songs? What is the format? Is it different from the songs that do sync?

My ipod has a red circle with a red X in the middle. It won't let me do anything else. What should I do?

My ipod fell through some bleachers recently, and since then it will not let me do anything. it is stuck on a screen with a red ex in a circle and telling me to go to this website. i cant do anything on it

See this Apple support document.
http://support.apple.com/kb/ts1463
You'll notice that the problem is usually associated with a failed/damaged hard drive, meaning you'll likely need to have your iPod serviced if you want to get it working again.
B-rock

Our IPAD was dropped and now has a blue screen with little line pattern on the very left side (like a margin) - any chance for it's recovery?

Any solutions for this? Won't turn off - letting the battery die at this point to see if a restart will help. Any ways to save at this point? Thanks in advance for any tips or help!

Nevermind!!! We figured out how to fix it! Home button + OFF button for 30 seconds - restarted and we are down to 8 lives!!! YAY!

I am trying to drag songs from iTunes library to my iPod and I keep getting red circle like it's telling me it's not possible. Help please.

I'm trying to help a friend who has a PC. She bought some songs, put them in her library and then tried to drag them to her iPod, but she keeps getting the red "NO' circle. Why is this happening? I thought all she had to do was drag the song to her iPod?

Hi there,
It sound like she may have automatic syncing enabled. I would recommend reviewing the process for syncing media with iTunes.
iTunes: Syncing media content to iPod
http://support.apple.com/kb/ht1351
-Griff W.

Some functions, (delete, move, anything with a drop-down menu, etc), will not work in Yahoo Mail since upgrading to Firefox 7. I've switched back to Yahoo Mail Classic and that seems to work fine, so far.

I'm used to the new mail. It was a pain to find out how to switch to classic. On a side note, What is with the constant re-hauls/updates? It's getting tiresome, constantly encountering problems like this each time. I like Firefox and don't want to switch...........

I'm used to the new mail. It was a pain to find out how to switch to classic. On a side note, What is with the constant re-hauls/updates? It's getting tiresome, constantly encountering problems like this each time. I like Firefox and don't want to switch...........

HT203167 After upgrading to the new iPhone OS, all of my music is greyed out, or has a red circle with a dot in the middle of it to the right of titles. How do I get my tunes back?

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Using a Mac, and iPhone w/ Siri.

See this post.
tt2

Ipod nano 2 gb. I bought Incubus Adolescents song. It came with music video. idk why it will not transfer to ipod???

I cant upload song with miusic video to my ipod??????

Change the music videos Media Type to Music from under the videos Options tab of the Get Info window in iTunes.
B-rock

TS2972 I have done all that is listed to home share, one PC is Windows XP and the new that I wish to share with is Windows 7. It will not work

how come I can not HomeShare my music from iTunes XP to Windows 7

fighter19lisa wrote:
that only makes it say its synced, when its not.
No, it does not. It transfers purchases from the iDevice to the computer. The computer must be authorized for the Apple ID that the content was acquired with.
fighter19lisa wrote:
my playlists wont show up on the phone.
Are they selected to sync? Is Manually Manage content on the device selected?
fighter19lisa wrote:
i had to change my password for my aol account again and i still cannot get my email on my phone to even work
What does that have to do with syncing content to the device? FYI, nothing.

80gb iPod has red circle with and x

My ipod (80gb) has a Red Circle with an X in the center...How Can I repair it?

Hello Rudyg111,
Thank you for using Apple Support Communities.
For more information, take a look at:
iPod Displays a Red "X" Icon
http://support.apple.com/kb/ts1463
Restore iPod from Disk Mode
Disconnect iPod from your computer.
Manually put iPod into Disk Mode.
Open the latest version of iTunes and connect iPod.
Restore iPod.
Have a nice day,
Mario

My sons ipod classic was left on all day and now has a red circle with a cross in it and will not work

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