My sons ipod says disavled for 22,807,916 min and will not allow me to restore what do i do? it says on the computer that we have to enter password but it will not even show the slide to unlock part. and he does no know the password.

my sons ipod says disabled for 22,807,916 min and will not allow me to restore it. on the computer is says that i have to enter his password but the slid to unlock is not even of the screen, HELP!!!!

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

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I get the message that I have made a purchase but it did not download

I made an in app purchase but it didn't download. Can I download it manually or get a refund?

Hello Eaglebks,
It sounds like you have purchased something from iTunes and want to download it. You should be able to use this article to download it:
Download past purchases
http://support.apple.com/kb/ht2519
If you cannot download it, you can also report an issue with the purchase to the iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
All the best,
Sterling

HT201272 So I preorered an album from iTunes and now it won't download into my libraray. It says that I purchased it on iTunes, but it won't even show up in the "Purchsed" library in my account. Does anyone know what I am supposed to do to downlaod it?

So I preorered an album from iTunes and now it won't download into my libraray. It says that I purchased it on iTunes, but it won't even show up in the "Purchsed" library in my account. Does anyone know what I am supposed to do to downlaod it?

If you can't enter the passcode then you have to place the iPod in recovery mode and then restore the iPod via iTunes. For ecovery mode see:
iPhone and iPod touch: Unable to update or restore
Note that this requires using the sleep/wake button. If you are not successful then there is nothing else that I know you can do.

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...????

I purchased Microsoft Office for Mac through the Apple website.. I have downloaded all from the disk into my Mac, no problem with all the other Word etc, but Outlook is asking for the key number: I have put it in but its obviously not the right one...???? In the box with the disk came the product key, have put it in and it doesnt work. Please help..x

unfortunately - you can not. you can't even buy outlook by itself at microsoft's own website.
does it have to be outlook? maybe you can get away with using something else that's outlook compatible.
how about trying Thunderbird for Mac OS?
or maybe you can call apple and let them know you purchase the wrong version - they might give you a break and just pay the difference for the home and business version.
good luck

HT204306 when I restart my ipod I appeared that I have to activate it , but I can not remember which is the email that is associated with my ipod

when I restart my ipod I appeared that I have to activate it , but I can not remember which is the email that is associated with my ipod and I can not use until you activate it and use all those who believed that they could be and I get not you can use this email

To address this at the Apple ID level, use Apple's iForgot service, or click here and contact Apple.
To address this at the device level, you need to be its original owner, and take the device and its purchase receipt to a physical Apple Store.
(125961)

HT1414 I can´t syncronize my Iphone 5 with Itunes 11.1.5.5. The option looks like locked in the menu. I have tried reinstalling Itunes but this is not the solution. Actually my OC runs under Windows 8.1. IOS 7.1. Someone can help me, please?

I can´t syncronize my Iphone 5 with Itunes 11.1.5.5. The option looks like locked in the menu. I have tried reinstalling Itunes but this is not the solution. Actually my PC runs under Windows 8.1. and Iphone runs under IOS 7.1. Someone can help me, please?

It seems I have solved my own problem . . . well hopefully !! ;-)
I was using a 'non' Apple cable. When I swithced to using the stock cable that came with my iPhone, iTunes can now see that I have a 'Device' and identifies it correctly as my iPhone.
Hopefully this may help others . . . ?
Cheers,
Grant.

HT201302 Hi People! please help...I want to know how can i get photos from ipad to the computer, that were synchronized previously to ipad but from another pc that i dont have access anymore and these pics are now only found in this ipad and no other plac

Hi People!
Please help...I want to know how can i get photos from ipad to the computer, that were synchronized previously to ipad but from another pc that i dont have access anymore and these pics are now only found in this ipad and no other place.

Hi Alan,
Thanks for the help, but i've actually done that before.
It does not help, because it only shows the photos on the camera roll and do not show the photos synchronized with that pc that i dont have access anymore.
The photos/albums all appear on the ipad, i can see it without problems but i cant get them out of the ipad to save onto pc for backup.
And i reaaly need it, as it is the only place that i actually have these photos now...

I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

Hey robertb86490977,
The reason why you are getting this prompt is because you are trying to install an upgrade version.
During the upgrade, you will need to enter serial number twice.
The first time, you need to enter the serial number of the actual product that you have purchased.
The second time, you need to enter serial number for the previous version that you had.
So, please enter serial number of the previous version at the second prompt.
Let me know if you need further assistance.
Regards,
Anubha

I did a upgrade on my apple tv and alot of the movies that I have on my itunes library I can not see the on apple tv

I did a upgrade on my apple tv and alot of the movies that I have on my itunes library I can not see the on apple tv

Movies rented on the Apple TV can only be watched on the Apple TV.
iTunes Store: Movie rental frequently asked questions (FAQ)

HT5567 Using my ipad1 I opened a link sent by a friend wh/ took me to Fox News page. Then got email from him saying his google act was hacked & not to open link. What can I do to protect against anything malicious that might have come from this link

Using my ipad1 I opened a link sent by a friend wh/ took me to Fox News page. Then got email from him saying his google act was hacked & not to open link. What can I do to protect against anything malicious that might have come from this link

Well, if it was going to do anything to your iPad, its too late now, isn't it?
First off, it did not install anything on the iPad. Can't do that from a web site on an iOS device. The only thing you might consider is to clear your browser cache and data: Open Settings app > Safari:
Clear History
Clear Cookies and Data
And if you are really the paranoid type, Advanced > Website Data > Remove All Website Data.

I get a message that tells me when I try to connect my Ipad 1 to the computer, that I have to download a newer version. The version on the computer is deleted twice, and a new version is downloaded, but it still doesn`t work. What to do?

Is there anybody out there who can tell me what I`m doing wrong? I`ve just bought this Ipad1, mostly for the kids to play with, but I still want it to work properly.
I first got the message that apple mobile device wasn`t activated. I did activate, and now I get the message that I have to download a never version of iTunes. The version on the computer is the newest, but what`s on my Ipad? No clue. But it`s updatet to the newest IOS 5, so i guess iTunes is updated too?? Or?
Anything I can do to fix this? It`s pretty annoying if I can say so...!
Regards

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

I no longer have any of the five computers that my account is authorized on. What can I do to deauthorize those computers so that I can authorize the computer that I have now?

I am trying to download music on to my account for the first time in awhile but I need to authorize my computer first. I have already authorized five computers which is the limit. I neither have nor remember the computers that I have authorized so what can I do to deauthorize them so I can use my account fully?

You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.
For more information on authorization and de-authorization: iTunes Store- Authorize or deauthorize your Mac or PC.

My MacBook Pro is stuck in Dashboard overlay. When I opened the case this morning there it was. I did not enter this mode and cannot get out and back to the desktop. I have tried Mission control, but it will not open, escape doesn't work either.

I have a MacBook Pro running Yosemite.I did not shut down the computer last night. When I opened the computer this morning Dashboard in overlay was on the screen. I have not been able to get out of dashboard. I have tried esc, F12, and accessing System Preferences in the Dock. I clicked on Mission control and nothing changed. Help be get back to my desktop.

     Did you try restarting the computer?
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    Quit all applications.
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    Right click on it and select "Move it to Trash".
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I have an album on my iphone that I have tried to kill but it will not die.

PLEASE tell me how to kill a disc, I cannot get rid of an album from my Iphone. It keeps coming back after I delete delete delete it literally a dozen times!! HELP!!

On your iPad go to the App Store icon, Tap on the Purchased Tab.
It will show you all the Apps that have been bought with the Apple Id currently in use by the iPad.
Assuming its the same one being used on the iPhone, you should be able to find the App there.
To further help you find it you can tap on the "Not on this iPad" button to limit the results to just Apps not currenlty installed on your iPad.

Pogo says my flash player is out dated and i cant get it to work what do i do to get it to work. it says on the computer that i have it

pogo says my flash player is outdated but I can't get it to work. what do I do to get it to work? my computer says that I have the flash player. Help

Hi Christina,
Can you visit this page, click the "Check Now" button and please copy/paste the information shown? That'll help us determine if Flash is running and what browser and operating system is being reported.
Flash Player Help
Thanks,
Chris

My sons ipod says disavled for 22,807,916 min and will not allow me to restore what do i do? it says on the computer that we have to enter password but it will not even show the slide to unlock part. and he does no know the password.

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