My sons iPod touch's will not back up, they also have a white iTunes screen even though they have the newest version of iTunes, please help

Hi, can anyone tell me what known error (-42408).
All I did was open up iTunes, I didn't plug anything in

Are you running the latest version of iTunes?  You can download the latest update from here.
http://www.apple.com/itunes/download/
B-rock

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