My Sony BDV-n9200wl home system is stuck on setup screen?

My Sony BDV-n9200wl is stuck on setup screen? I can't do anything with it? It is like it has frozen. A message does come up about updated software available and to update it but I can't cause I can't get passed the setup screen! I have hardly used it, may 6 times at most! I was told to try changing the batteries in my remote but this made no difference

Hello Kerry-h, thank you for your message. Welcome to SONY Community!
The home theater system (HTS) will stop responding duing the system software (firmware) update if the BD/DVD function was not set before starting the update. Follow these steps if the HTS has stopped responding after trying to perform a system software (firmware) update using the Network update feature.
Unplug the HTS from AC power. Plug it back in and turn it on.
Press the BD/DVD function button.
Re-attempt the Network Update process.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Hopefully this post helps you.

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My Sony BDV-n9200wl home system is stuck on setup screen?

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