My Sony Xperia Z1 was Entered by water!

I tested my xperia Z1 to be submerge in a bucket of water for about 10-20 secs with all flaps closed, after putting it out of the water it was initially fine and working well, then after 5mins I have noticed that my phone is not turning On, and I also noticed that there are some water vapor in the camera lens and also in led flash. What should I do? could you please help me out?

Open all the covers > remove the SIM and SD cards > place it inside a bowl w/ rice, do NOT attempt to charge it nor turning it on
contact your local Sony Xperia Care and request a vacuum test
http://www.sonymobile.com/global-en/support/contact-us/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Similar Messages

Xperia Z1 got entered by water

Hello Sony, would like to raise my concern regarding my xperia z1 phone. During my underwater picture taking (2 to 3 ft of water deep when xperia z1 was submerged) my phones front camera suddenly got blackout, the only left was the three dots. I was able to press the middle dot which we know the home button. And the phone did go to the home screen. Then i press the camera back to bring me back to the camera to take picture. Same thing happened only black screen i saw, then l press again the home button to bring me back to the home screen. The phone again was able to go to the home screen mode. The phone front camera was acting really weird so I decided to turn off my phone. After truning it off, I then turn it on. My phone now is unresponsive, phones noy turning ON. I then decided to get out to the pool and check the phone. when l open the flaps from left to right and take out the SD card and sim card I notice that there is water in each of these SD and SIM. this means that my phone got penetrated with water. I dont understand I was able to close the flaps before submitting the device to the pool but why water got into my phone. now After 4 hour (as I type this statement) it has been 4 hours since it happened and i notice that the front camera and main camera has moisture on it. Hope to receive your feedback. I am a true fan of Sony but this time it failed me. Please give me feed back ASAP. Thank!!!!!!!!!!!!!!

Dear Phil,
Thank you for contacting the Sony Xperia support centre.
We are very sorry to hear of the issues you have experienced with your Sony Xperia handset and the subsequent need for repair.
We can confirm that the Sony Xperia Z1 handset is dust and water resistant (IP55 & IP57) with a durable glass display. The handset is resistant to water and dust but is not fully water/dust proof. It is mainly designed to withstand life’s little accidents. This information is provided in the white papers for the handset which is available for all our customers to view. I have included the link below to this page.
http://www.sonymobile.com/global-en/support/phones/xperia-z1/support-documents/
Our engineers have identified that your handset is not covered under the manufacturers’ warranty and the fault occured is not due to defects in design, materials or workmanship. As with any issue on your handset our engineers would fully examine the handset and the issue to see if it is covered by the terms and conditions of the Sony warranty. In this case they have diagnosed that the issue appeared not due to component failure and therefore will not be covered by the warranty.
We are unable to comment as to how or when this form of damage has occurred we can only comment on the findings upon completion of the investigation.
Therefore, we regret to inform you that we will uphold the conclusions made by our service location and will not repair nor replace your Sony Xperia Z1 due to the nature of the fault not being covered by our warranty as it is not a manufacturing fault or defect.
If you would like to organize for your handset to be returned unrepaired then you would need to pay the £14.40 handling fee via the methods outlined in your repair quotation.
For the latest news, information and product support please visit www.sonymobile.com.
If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.
http://www.sonymobile.com/gb/support/contact-us/
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Paul Conlan
Sony Xperia UK Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Dear Phil,
Thank you for contacting the Sony Xperia support centre.
We are very sorry to hear of the issues you have experienced with your Sony Xperia handset and the subsequent need for repair.
We can confirm that the Sony Xperia Z1 handset is dust and water resistant (IP55 & IP57) with a durable glass display. The handset is resistant to water and dust but is not fully water/dust proof. It is mainly designed to withstand life’s little accidents. This information is provided in the white papers for the handset which is available for all our customers to view. I have included the link below to this page.
http://www.sonymobile.com/global-en/support/phones/xperia-z1/support-documents/
Our engineers have identified that your handset is not covered under the manufacturers’ warranty and the fault occured is not due to defects in design, materials or workmanship. As with any issue on your handset our engineers would fully examine the handset and the issue to see if it is covered by the terms and conditions of the Sony warranty. In this case they have diagnosed that the issue appeared not due to component failure and therefore will not be covered by the warranty.
We are unable to comment as to how or when this form of damage has occurred we can only comment on the findings upon completion of the investigation.
Therefore, we regret to inform you that we will uphold the conclusions made by our service location and will not repair nor replace your Sony Xperia Z1 due to the nature of the fault not being covered by our warranty as it is not a manufacturing fault or defect.
If you would like to organize for your handset to be returned unrepaired then you would need to pay the £14.40 handling fee via the methods outlined in your repair quotation.
For the latest news, information and product support please visit www.sonymobile.com.
If you require any further assistance then please do not hesitate to contact us again. Please use the below link for all our contact information.
http://www.sonymobile.com/gb/support/contact-us/
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Paul Conlan
Sony Xperia UK Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
I had a similar problem, sent it Sony and got a very standard response saying it wasn't their fault. They couldn't even bother to send me an individual letter

Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

Hi... I would like to purchase a Tablet Sony Xperia Z 2 10.1 (the last one of the Z series) and I was told that Adobe does not support Sony anymore.... I need to be able to open and read Adobe PDF files and I would like to know if this tablet can still us

Hi... I would like to purchase a Tablet Sony Xperia Z 2 10.1 (the last one of the Z series) and I was told that Adobe does not support Sony anymore.... I need to be able to open and read Adobe PDF files and I would like to know if this tablet can still use Flash Player...
Is there anyo who can help me with this? I asked in the shop and I was told "yes of course" , but when I contacted Sony directly I was advised to check with Adobe as apparently in the recent months Adobe and Sony haven't been getting along anymore...

You may be mixing up two entirely different Adobe products.
1. Adobe Flash Player. Needed to view web pages designed with Flash. Not needed to view PDF files. Not available for Android (not just Sony).
2. Adobe Reader. Reads PDF files. However, the Android can also read most PDF files without needing Adobe Reader.

SONY XPERIA Z1S: AFTER WATER DAMAGE... (PLEASE HELP!)

HI, I HAVE A PROBLEM WITH MY SONY XPERIA Z1S AND IT'S THAT AFTER BEING SUBMERGED INTO A POOL, I'VE TRIED A LOT OF METHODS, SUCH AS THE BLOWER, THE RICE AND THE ONE THAT DID THE TRICK ONCE, 70% ISOPROPYL ALCOHOL, AND THEN EVERYTHING SEEMED OK WITH THE DEVICE AND THEN BOOM, THE RED LIGHT FLASHING AND THE 3 VIBRATIONS AGAIN. DAYS LATER, I BOUGHT A BOTTLE OF 99% ISOPROPYL ALCOHOL AND FINALLY DID THE TRICK FOR GOOD. NOW, THE PROBLEM IS THAT THE SCREEN WON'T TURN ON. I OPENED IT CAREFULLY AND SOMEHOW THE TOUCH IS RESPONSIVE SOMETIMES, BUT THE SCREEN STILL DOESN'T WANT TO TURN ON AT ALL, SHOULD I CHANGE THE LCD SCREEN OR WHAT?
PLEASE SOMEONE TELL ME, WHAT CAN I DO!?

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm sorry to hear. I suggest that you visit nearest service center to have your phone examined by a technician. You can contact your local support team for further information about nearest service center and/or how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

My Experience with Sony Xperia Tablet S (so far)

For the Sony Xperia Tablet S, the bootloader is still locked, so getting an official install of Android is still impossible. I've decided to root it and clean it up as much as possible. At this point, It's either that or take it skeet shooting.
After rooting the tablet, I have managed to clean some of the junkware up manually. It's not the solution to the problem (only Sony or a judge can right their wrong), but getting rid of this junk seemed to help to some extent. Here is a list of all the apks that I manually deleted (season to taste).
Obvious disclaimer, here: If you brick your device, it's your fault and not mine. One thing that you COULD do though, is encourage Sony to up their morals and do the right thing by giving us the capability of unlocking our bootloaders. Selling people locked down hardware without the ability to unlock it is like selling someone a house and then telling them after the fact that they cannot clean the junk out of it, or modify it, or paint it, or fix the plumming, or replace the carpet, or even use the front door... I think you get the idea. It's a morally corrupt thing to do, IMO, and I think that Sony should be ashamed of themselves for locking us out of our own property.
I'm not nearly finished cleaning the tablet up yet (I'm going to take a break and get some reading in, but will focus on the system files next). At a minimum, this list can serve as a big chunk of useless fat that people can lipo out of their tablets if they so desire.
* AppInstaller.apk
   /datapp/vendor/vendor0/master/app/AppInstaller.apk
   /datapp/vendor/vendor1/master/app/AppInstaller.apk
* AppSelector.apk
   /datapp/vendor/vendor0/master/app/AppSelector.apk
   /datapp/vendor/vendor1/master/app/AppSelector.apk
* Browser.apk (modified?)
   /system/app/Browser.apk
* DigitalClockWidget.apk
   /datapp/vendor/vendor0/master/app/DigitalClockWidget.apk
   /datapp/vendor/vendor1/master/app/DigitalClockWidget.apk
* DtcpCtrl.apk
   /datapp/vendor/vendor0/master/app/DtcpCtrl.apk
   /datapp/vendor/vendor1/master/app/DtcpCtrl.apk
* FBMediaDiscovery.apk
   /datapp/vendor/vendor0/master/app/FBMediaDiscovery.apk
   /datapp/vendor/vendor1/master/app/FBMediaDiscovery.apk
* FBMusicLike.apk
   /datapp/vendor/vendor0/master/app/FBMusicLike.apk
   /datapp/vendor/vendor1/master/app/FBMusicLike.apk
* FileTransferApp.apk
   /datapp/vendor/vendor0/master/app/FileTransferApp.apk
   /datapp/vendor/vendor1/master/app/FileTransferApp.apk
* GoogleLyricsPlugin.apk
   /datapp/vendor/vendor0/master/app/GoogleLyricsPlugin.apk
   /datapp/vendor/vendor1/master/app/GoogleLyricsPlugin.apk
* InstallKicker.apk
   /datapp/vendor/vendor0/master/app/InstallKicker.apk
   /datapp/vendor/vendor1/master/app/InstallKicker.apk
* IrRemote.apk
   /datapp/vendor/vendor0/master/app/IrRemote.apk
   /datapp/vendor/vendor1/master/app/IrRemote.apk
* IrRemoteApiService.apk
   /datapp/vendor/vendor0/master/app/IrRemoteApiService.apk
   /datapp/vendor/vendor1/master/app/IrRemoteApiService.apk
* IrRemoteService.apk
   /datapp/vendor/vendor0/master/app/IrRemoteService.apk
   /datapp/vendor/vendor1/master/app/IrRemoteService.apk
* MUTabletUpdater.apk
   /datapp/vendor/vendor1/master/app/MUTabletUpdater.apk
* MediaGoHelper.apk
   /datapp/vendor/vendor0/master/app/MediaGoHelper.apk
   /datapp/vendor/vendor1/master/app/MediaGoHelper.apk
* MediaPlayers.apk
   /datapp/vendor/vendor0/master/app/MediaPlayers.apk
   /datapp/vendor/vendor1/master/app/MediaPlayers.apk
* MediaRemote_001.apk (???)
   /datapp/vendor/vendor0/master/app/MediaRemote_001.apk
   /datapp/vendor/vendor1/master/app/MediaRemote_001.apk
* MediaUploader.apk
   /system/app/MediaUploader.apk
* MusicUnlimited.apk
   /datapp/vendor/vendor0/master/app/MusicUnlimited.apk
* Odekake.apk
   /datapp/vendor/vendor0/master/app/Odekake.apk
* PSSInstaller.apk
   /datapp/vendor/vendor0/master/app/PSSInstaller.apk
   /datapp/vendor/vendor1/master/app/PSSInstaller.apk
* PlayMemoriesOnline.apk
   /datapp/vendor/vendor0/master/app/PlayMemoriesOnline.apk
   /datapp/vendor/vendor1/master/app/PlayMemoriesOnline.apk
* PlusOneCalculator.apk
   /system/app/PlusOneCalculator.apk
* PostViewer.apk
   /datapp/vendor/vendor0/master/app/PostViewer.apk
* Reader_OTHER_PREIN.apk
   /datapp/vendor/vendor0/master/app/Reader_OTHER_PREIN.apk
   /datapp/vendor/vendor1/master/app/Reader_OTHER_PREIN.apk
* SEMCFacebookProxy.apk
   /datapp/vendor/vendor0/master/app/SEMCFacebookProxy.apk
   /datapp/vendor/vendor1/master/app/SEMCFacebookProxy.apk
* SENInstaller.apk
   /datapp/vendor/vendor0/master/app/SENInstaller.apk
   /datapp/vendor/vendor1/master/app/SENInstaller.apk
* SENMediator.apk
   /datapp/vendor/vendor0/master/app/SENMediator.apk
   /datapp/vendor/vendor1/master/app/SENMediator.apk
* Scrapbook.apk
   /datapp/vendor/vendor1/master/app/Scrapbook.apk
* SemcAlbum.apk
   /datapp/vendor/vendor0/master/app/SemcAlbum.apk
   /datapp/vendor/vendor1/master/app/SemcAlbum.apk
* SemcDlna.apk
   /datapp/vendor/vendor0/master/app/SemcDlna.apk
   /datapp/vendor/vendor1/master/app/SemcDlna.apk
* SemcMetadataCleanup.apk
   /datapp/vendor/vendor0/master/app/SemcMetadataCleanup.apk
   /datapp/vendor/vendor1/master/app/SemcMetadataCleanup.apk
* SemcMusic.apk
   /datapp/vendor/vendor0/master/app/SemcMusic.apk
   /datapp/vendor/vendor1/master/app/SemcMusic.apk
* SemcMusicVisualizer.apk
   /datapp/vendor/vendor0/master/app/SemcMusicVisualizer.apk
   /datapp/vendor/vendor1/master/app/SemcMusicVisualizer.apk
* SemcPhotoEditor.apk
   /datapp/vendor/vendor0/master/app/SemcPhotoEditor.apk
   /datapp/vendor/vendor1/master/app/SemcPhotoEditor.apk
* SemcVideo.apk
   /datapp/vendor/vendor0/master/app/SemcVideo.apk
   /datapp/vendor/vendor1/master/app/SemcVideo.apk
* ShareApplication.apk
   /datapp/vendor/vendor1/master/app/ShareApplication.apk
* SmallApp-Recorder.apk
   /datapp/vendor/vendor0/master/app/SmallApp-Recorder.apk
   /datapp/vendor/vendor1/master/app/SmallApp-Recorder.apk
* SmallApp-Timer.apk
   /datapp/vendor/vendor0/master/app/SmallApp-Timer.apk
   /datapp/vendor/vendor1/master/app/SmallApp-Timer.apk
* SmallAppManagerService.apk
   /system/app/SmallAppManagerService.apk
* SmallAppWidget.apk
   /system/app/SmallAppWidget.apk
* SmallAppWidgetLegacy.apk
   /system/app/SmallAppWidgetLegacy.apk
* SmallAppsLauncher.apk
   /system/app/SmallAppsLauncher.apk
* SnpAccountManager.apk
   /datapp/vendor/vendor0/master/app/SnpAccountManager.apk
   /datapp/vendor/vendor1/master/app/SnpAccountManager.apk
* SnpVideoStore.apk
   /datapp/vendor/vendor0/master/app/SnpVideoStore.apk
   /datapp/vendor/vendor1/master/app/SnpVideoStore.apk
* SocialEngineCore.apk
   /datapp/vendor/vendor0/master/app/SocialEngineCore.apk
   /datapp/vendor/vendor1/master/app/SocialEngineCore.apk
* SocialEngineFacebookPlugin.apk
   /datapp/vendor/vendor0/master/app/SocialEngineFacebookPlugin.apk
   /datapp/vendor/vendor1/master/app/SocialEngineFacebookPlugin.apk
* SocialEngineFacebookShareFrwkPlugin.apk
   /datapp/vendor/vendor1/master/app/SocialEngineFacebookShareFrwkPlugin.apk
* SocialEngineFacebookSharePlugin.apk
   /datapp/vendor/vendor0/master/app/SocialEngineFacebookSharePlugin.apk
* SocialEnginePicasaPlugin.apk
   /datapp/vendor/vendor0/master/app/SocialEnginePicasaPlugin.apk
   /datapp/vendor/vendor1/master/app/SocialEnginePicasaPlugin.apk
* SoundEnhancement.apk
   /system/app/SoundEnhancement.apk
* SoundRecorder.apk (modified?)
   /system/app/SoundRecorder.apk
* TVSideView.apk
   /datapp/vendor/vendor1/master/app/TVSideView.apk
* URLShortcut.apk
   /datapp/vendor/vendor0/master/app/URLShortcut.apk
   /datapp/vendor/vendor1/master/app/URLShortcut.apk
* URLShortcutSupport.apk
   /datapp/vendor/vendor0/master/app/URLShortcutSupport.apk
   /datapp/vendor/vendor1/master/app/URLShortcutSupport.apk
* URLShortcutUserReg.apk
   /datapp/vendor/vendor0/master/app/URLShortcutUserReg.apk
   /datapp/vendor/vendor1/master/app/URLShortcutUserReg.apk
* Velvet.apk
   /system/app/Velvet.apk
* VolumeControlAlert.apk
   /system/app/VolumeControlAlert.apk
* WikipediaPlugin.apk
   /datapp/vendor/vendor0/master/app/WikipediaPlugin.apk
   /datapp/vendor/vendor1/master/app/WikipediaPlugin.apk
* WmMediaService.apk
   /datapp/vendor/vendor0/master/app/WmMediaService.apk
   /datapp/vendor/vendor1/master/app/WmMediaService.apk
* XperiaRegistration.apk
   /datapp/vendor/vendor0/master/app/XperiaRegistration.apk
   /datapp/vendor/vendor1/master/app/XperiaRegistration.apk
* YouTubeKaraokePlugin.apk
   /datapp/vendor/vendor0/master/app/YouTubeKaraokePlugin.apk
   /datapp/vendor/vendor1/master/app/YouTubeKaraokePlugin.apk
* YouTubePlugin.apk
   /datapp/vendor/vendor0/master/app/YouTubePlugin.apk
   /datapp/vendor/vendor1/master/app/YouTubePlugin.apk
* Zinio_SonySettingsProvider_app.apk
   /data/app/Zinio_SonySettingsProvider_app.apk
* com.sony.walkman.wmsetup3.apk
   /datapp/vendor/vendor0/master/app/com.sony.walkman.wmsetup3.apk
   /datapp/vendor/vendor1/master/app/com.sony.walkman.wmsetup3.apk
* sony_webkit-res.apk
   /system/framework/sony_webkit-res.apk
There are probably a few files that I removed and did not mention, but there won't be many. I didin't actually start keeping a log of the removals until later in the game, although I recorded as much as I could from my terminal buffer to make the list as complete as possible.
Obviously, if you're going to delete files, I strongly suggest that you keep a log AND make sure you have multiple types of backups (and backups to those backups). I actually had to rely on my backups on multiple occasions while coming up with this list. Again (as in "service not rendered"), we need our bootloaders unlocked so we can actually own the hardware that we have purchased.
Launcher and keyboard:
======================
The launcher and keyboard that come with the Xperia Tab S ******. On my system, I have replaced them both with the Nova Launcher and the Hacker's Keyboard, resulting in much (much, Much) better functionality and useability! And once those defaults were set, I removed the launcher and keyboard that came with the tablet as well.
Boot Animation:
===============
As far as the boot animation is concerned, that's easily changed as well. Nothing new here (Google it):
# find -type f -name bootanimation.zip -exec ls {} \; -exec ls -la {} \;
./system/media/bootanimation.zip
-rw-r--r-- root     root       242855 2013-05-19 02:44 bootanimation.zip
Something I need to figure out for my next steps:
=================================================
Can I simply build a stock Android system, take stock apks from that build and put it on the Xperia (replace) without any issues?
Can I swap them out whole-sale, or are there any caveats in regards to how far can I go with that?
Any advice of how to further improve this would be greatly appreciated.
Thanks.
Solved!
Go to Solution.

These are the issues as I see it:
The Software:
Initially, when I complained about not being able to remove unwanted software, this is what I got:
* "You can disable it in the settings and you won't see the icons."
* "You can root the device and remove the unwanted software, but if you do, then we won't honor the warranty"
We'll look at the logic of these, but first, let's inject a simple analogy -- something I think most people will be able to relate to with ease. Let's say that I buy a house, and I like the house a lot, but there is a toilet in the middle of the living room (I like social stuff that much ). So after I purchase the house, I find out that I cannot remove the toilet in the living room because I don't have the "special tools" to do it. In addition, this toilet has a bit of a valve problem, and it runs constantly.
The first supposed solution was "You can disable it in the settings and you won't see the icons." That's like saying "throw a sheet over it." In this case, disabling it doesn't even mean turning off the water. There's still pipework being used, because cache supporting those apps still keep coming back. So the toilet keeps running, and it gets to the point that it annoys the ****** out of me. Throwing a sheet over the toilet does not fix the problem, nor does it remove the offense from my living room. Not only is this NOT a solution, it's a horrible idea!
The second supposed solution was "You can root the device and remove the offending software, but if you do, then we won't honor the warranty." I'm not big on warranties, and over the years I've discovered that most companies give me so much hassle and additional cost over getting something replaced or repaired, that I'm better off getting another product (usually from another vendor). I personally wouldn't expect Sony to be any different in that regard. That said, I don't care about warranties. Furthermore I don't expect Sony to truly honor a warranty any more than I would expect a previous owner of my house to fix my leaking roof.
In my house, I don't want toilets in my living room. I realize that there may be a lot of people out there who might find this to be of great use and value, but for me, it is offensive just knowing that it is there. More offensive to me, is that I'm told I can not (or even "should not") remove it. But even worse is, "throw a sheet over it." To me, that's right up there with "We don't care so shut up."
So, left with no other choice, I rooted the tablet and took the (most obvious) toilets out of the places where I felt that they did not belong. I don't expect help or tech support from Sony, either and if "throw a sheet over it" is any indication of the help that I might get, then trust me when I say that I don't WANT any help from them.
But that's not even the crux of my frustrations with this whole thing. It's just a side-show.
The Hardware:
Lets get something straight - When I buy a piece of property (whether it be a computer, a motor vehicle or a house), I expect to be able to enter that property in any way that suits me (and the way by which entry was intended is no exception by anyone's reasonable expectation). Furthermore, if that piece of property has the ability to be locked, I fully expect to have the relevant keys, so that I might lock and unlock it on my own and at my own discretion.
With this tablet that I have bought, and therefore I own, I expect to be able to use the front door (the boot loader). It is my property, I hold the bill of sale (the "deed"), and I cannot see how Sony has any moral, ethical, or legal standing to withhold those keys from me, thereby preventing me from entering my own property in a forthright manner.
So far, I've read the following excuses on this forum:
"We do it for your security"
As in "Sony is my savior?" Hmm. Does this mean that if a Sony customer has an unrooted and locked-by-Sony Xperia Tablet S that gets hacked, and their bank account goes dry and their identity is stolen as a result, that Sony will take the responsibility for it, reimburse that customer, and pay any costs to get that persons identity cleared? Of course not. The term "Responsibility" is a two-edged sword, and it cuts both ways. As such, this excuse of taking responsibility of my security reads more like this: "For your security, we will control your house, but if you get compromised, you're stuck holding the bag, because we're not responsible." If that doesn't defy logic, then I don't know what does! This isn't an excuse for security. Instead, it's a lame excuse for control, which provides no safety net. I personally don't want someone who will not be responsible, taking on the role of being responsible for my security. I would much rather be responsible for my own security, thank you very much.
CAVEAT: I do understand that there are people out there who have no concept of security whatsoever and who do really dumb things, so the use of a snake-oil security solution can be beneficial (perhaps to the extent that it will "keep the honest people honest"), but my point is that it's still snake-oil, and it's benefits are far too limited for my taste.
So no, I don't want Sony's snake-oil security solution. I want what is rightfully mine. I want to hold the keys to the device that I have purchased. I want the ability to lock and unlock my own front door at my own discretion, and if possible I want to change the key set so that once I take control of my own device, Sony can't unlock that door while I'm not home. (there's an interesting idea, eh? ).
The other reason I've now heard is that "We do it to protect our proprietary software"
I would love to have a link or a scan of any document from Sony that actually states this.
If that is truly their position, then my response would then be, "Does this mean you do it so that I can't get rid of those toilets in my living room? I won't want them in my living room, I don't want them in my bedroom, I don't want them in my kitchen, on my front porch, or in my den. I don't want your software in my house, and being that this is MY house (as in "I hold the deed"), I'm ordering you not only to get the ****** out, but give me MY keys to MY front door! This house is under renovation!
On getting a refund:
If getting a refund is what Zero wanted, then congratulations to him. If a refund is what you want, then good luck. Do you think Sony will reimburse you for the time you've wasted with it as well? Just a thought.
I'm personally not interested in a refund. I simply want what is rightfully mine.
In fact, if this doesn't get resolved (or the tablet bricks in the process) maybe I'll take it skeet shooting and upload the video. It will at least be entertaining, and the upside to it would be that it couldn't be refurbished and imposed on yet another vict... er... I mean customer.
Final thoughts:
In the end, if Sony will not honor their sales by actually relinquishing the ownership of the hardware that they sell to the person holding the bill of sale, then at the very LEAST, they should start placing on their products warnings labels for future potential customers, enabling them to understand what they are actually buying, and what they are actually NOT buying -- Some type of "Brooklyn-Bridge" or "Bully" Buyer-beware warning should suffice, I think. If they do not do this, then I can definitely foresee customers being forced to go before a judge in order to actually take ownership of the property that they have purchased -- and that CAN'T be good for business. (Just sayin')

Sony Xperia Z1s Extended Warranty

Hi I just recently recieved a Sony Xperia Z1s as a gift. I think it's refurbished, since the warranty is expired. But I was wondering, if I purchase a 2yr extended warranty on it, what does that exactly cover? Does it cover water damage? I know the manual says it is waterproof up to 1.5m and up to 30 minutes, but if I decided to go swimming in my pool and want to take pictures/videos under water, and for some reason the phone stops working, will it be covered as long as I follow the 1.5m and up to 30 minute rule and make sure the ports are properly closed?

I'm sorry to say this but two points First On the same link Warranties are only available within 365 days of the purchase date of the product. Just enter the date and we will determine if you quality. Second the Z1s it's not sold on the website as it's a Tmobile phone, perhaps they, Tmobile, can guide you on this. http://store.sony.com/unlocked-android-smartphones/cat-27-catid-Android-Smartphone

Sony xperia z1 Compact Display Black/malfunction waterproof

Hallo there,
Got my z1 Compact about 1.5 montags ago. And Know my blood is boiling.
As in the commercials i wanted to Take Some underwater pictures from my whalewatching Trip on the Philippiners.
Still sceptic i Even Taped all possible areas where water could enter and yes i am Aware that the max.-depth Stated by Sony is 1-1.5 Meters ( 3-5.5 Ft). In fact we weren't Even allowed to Leave the boatside and descent for Even 1 Meter (3ft).
Know for the malfunction. Took a couple of pictures for a period of less than 10 minutes. Back on the boat, i carefully dried it with a Towel and wanted to Check out the Pics. But the Display remained Black. Even though the touchscreen still was functional, as i felt the Vibrations touching it. I checked the Slots for any Water, but they were dry.
So Tell me Sony, what went wrong????????????

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
It could have been that it was used in salt water whereas the IP rating is only for fresh water. However you would be best to speak with your local Xperia Care team regarding having the handset assessed.
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Need to upgrade my HTC Thunderbolt. Sony Xperia Z3v or HTC One (M8)??

I used to be a photographer since the film days but now that everyone in the world thinks they are "photographer," I gave up. But photos as a hobby is still important to me. I love photo options and high pixels. Sony was nice for that but HTC for affects/ options. Verizon reps knew either nothing or what I already knew. I feel I am teaching them about the Turbo and Xperia Z3. So I need help. I've researched and played with these phones (hated Moto camera interface, LG, Samsung, always hated iPhone): HTC One M8 and Sony Xperia Z3v. Not sure if Sony uploads to my Mac easily from phone either. I would like the best quality in camera, sound, text/calling experience. Who has the best voice recording? Ease of using personal dictionary, select all/copy/paste? Thanks.

I had an m8. The 4mp camera is good, but, when you zoom while recording or with a picture after its taking I noticed extremely soft edges and slight chop in the pixels, the 3d effects are nice although you can only view those from the phone. The sound was amazing and the system ran smooth most of the time. However, I upgraded to the z3v; I am not disappointed the multiple options inside the camera app are insane and it does take some of the best videos and pics I've ever seen in a phone. But, it's just that, a phone, so the audio isn't great and some other things not worth mentioning. The xperia has 3gb ram which provides a noticeable boost in performance, where the m8 would lag here and there. My last gripe with the xperia is that because of its slight "step-chill" hybrid z2-z3 deal they didn't work out keeping data connection while in a voice call, not a huge deal for me, but, there are those occasions when I'm in a call and need to check to see if an email sent or long into a server for work and I have to call whomever back because I can't do both.
I get almost two days out of a full charge on this (1day with a lot of usage), longer if you enable one of the stamina modes; opposed to the m8 I only got a day or a tad longer(less than a day with a lot of usage), but, usually both streaming Pandora for a couple hours with screen off, the usual amount of texts and emails and maybe 45 min of Web browsing with a few 20-35 min phone calls.
Waterproof is my big thing, the xperia is waterproof to a point, make sure flaps are closed and I bought some silicone headphone jack port plugs and put a little silicone sealer (let it dry) on them to keep the water from entering the headphone port, salt water would wreak havoc in there; I rinse the whole phone with fresh (bottled) water after. No problems.

Sony xperia z2 su dayanıklığı.

Hello , 3 weeks ago I bought Sony Xperia Z2 Turkey Eurasia guaranteed . How is this going I shed 2 times the water on the covers off bi distress did but I do not dare to put it under running water , some users have had bitten caps off the water and was also user error to try whether it obtains water ? There are waterproof IP58 certification and passes 'm afraid we have to do what he called the water when we need to pass through or to use naaıl ? I would appreciate if you can help .

Don't forget to backup
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Z1S Battery Life Issue Solved :D

Hi guys I just bought a Sony Xperia Z1s on tmobile 2 days ago,at the begining the phone was working awesome, fast ,no battery drain to worry about,but I transfered all the pics I had on my Iphone and it took like 14Gb of space on my Sony,then I suddenly realize that the phone was draining my battery sooo fast I started to worry, I looked all over the internet and I couldnot find any help,so I just went back and removed everything from my Sony(photos,contacts,everything) and I did a Factory Reset,wiped out my phone,now my phone works perfectly,no battery drain,no freezes,no crashes,I unpluged my phone from the charger at 12pm and its already 10:33pm and my battery percentage its 70%(facebook,youtube,Instagram,Vine,SMS,facebook messenger) and it only has used 30% of my battery,AWESOME!!!!!

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
There could have been a few reasons for this; did you happen to see what was using the battery in the battery usage section prior to deleting everything?
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Sony Xperia Z1 will turn on when charging but as soon as it's taken off charge, it turns off.

My phone was on charge connected to my PC on about 20% battery when it suddenly turned itself off. It refused to turn on so I plugged it into a wall charger and then after I let it charge for 20 minutes, I was able to turn it on. However, as soon as I took it off charge, it turned itself off again and now, when I put it on charge, the battery life flicked from 23% to 45% to 0% whilst it's plugged into the wall and it keeps turning itself off. Any help?

Hi alexvickers012,
Welcome to the community
Failing all of the above, you may need to get the handset to a service agent. If it does come to this please contact Sony Mobile within your region to get more info on what you need to do.
Please use my signature to find contact details.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Not working in Sony Xperia ZL - Freezes on startup screen

freezes on photoshop touch startup screen in my sony xperia zl. uninstalled and restarted several times. still same problem. any solution please.

Was this an automatic update or did you
install the rom by yourself? Info about how/where you
got the rom would be helpful.
Please add information about
the settings/info on the device.
Thanks,
Ignacio

Sony Xperia Z experiences few usability issues after updating to latest software

Recently I upgraded my Sony Xperia Z phone (see snapshot for current upgraded system info)
After this upgarde I am facing few usability issues like ease of keyboard use
I lost all saved words from disctionary, also punctuations symbols bar at top of keyboard is missing (see image)
When I enter any wrong word and I want to delete/modify entered word.. now it deletes character by character instead of whole word (earlier behavior)
What is the solution to get that top symbols bar in keyboard?
itsvaibh

Download sony update service,attempt a repair of software.Before that,backup your data.
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Sony Xperia U Back Cover

Hi,
I have really purchased Sony xperia u mobile which was having white back battery cover and lower panel. Somehow the back cover is spoiled and lot of black marks occured on that. I am trying to purchase black Original back battery cover and lower panel but I am not getting the same from anywhere. I am in Kolkata, India.
Can someone help me to get original back battery cover. I am not asking for the additional cover which we put to protect mobile but the battery cover.

Give Local Sony support a call and see what they say
http://www.sonymobile.com/global-en/support/contact-us/country/en_IN/
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My Sony Xperia Z1 was Entered by water!

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