My speed has dropped at least 20mb down and 5mb up...

Hello, I hope someone can help me out here.
A few months ago (Feb/March time), I had problems with my connection dropping below 39mb (I'm on Infinity 2) and after an engineer came out and fixed things, my connection was back to normal. It has been fantastic until the last 2 days where things have gone down hill rapidly.
The engineer located the issue at the time to a faulty fibre port. He completed a lift and shift to move the connection to another port and this resolved the slow speed problems at the time.
My connection has been very stable since then, averaging about 60 down and around 10 up. On the 21st April things dropped to 56.07 and stayed the same each day until 10th May. I was expecting things to possibly go back up to around 60 down, as the line monitoring obviously drops you some days and then ups you again once in a while.
Yesterday things dropped down to 50, which considering my line has reached 63 and certainly around 60 on numerous days since the engineer fixed things, a drop of 10mb I thought was quite a lot.
Today about half a hour ago as I am typing, the router went down and it has now dropped to 39.46 down and only 4.815 up which is terrible. That's a huge decrease and I have no idea why it is this low. The download speed is now just as low as it was before the engineer fixed things, and the upload speed is the lowest it has ever been since I joined BT over 2 years ago.
I have no idea what is going off, but surely this cannot be correct? I know on the BT test, it has shown max achievable as just over 64mb down and max 20mb up, this resulted in an actual speed of 63.16 down and 9.75 up on 21st March 2015.
These are the speeds I have monitored, showing the download and upload when logging into my router since the engineer last visited.
Date Down Up
06.03.15 61.37 10.42
07.03.15 57.81 10.17
20.03.15 60.65 10.05
21.03.15 63.16 9.75
23.03.15 62.93 9.651
24.03.15 60.93 9.925
25.03.15 58.62 9.698
28.03.15 59.69 9.698
29.03.15 60.62 10.36
31.03.15 57.21 9.974
03.04.15 60.24 9.887
05.04.15 59.57 9.672
09.04.15 59.75 9.667
16.04.15 59.73 9.962
17.04.15 59.08 9.409
21.04.15 56.07 9.687
22.04.15 56.07 9.39
24.04.15 56.07 9.494
06.05.15 56.07 9.278
10.05.15 56.07 9.316
11.05.15 50.43 9.308
12.05.15 39.46 4.815
Would a moderator please look into this for me and get in touch to check my line. I'm not sure if there is a fault on the line, if something has gone pear shaped, but the current speed is way below what I know my line can handle.
Thank you

An engineer has just knocked at the door and confirmed my phone line is now back up. The issue was with 'the green box' which is at the bottom of the next street to me. No idea what he did, as he didn't say what had been fixed.
My speed when logged into the modem now shows 50.43 down and 9.215. The download speed funinily enough is exactly the same as it was on Monday, before everything went down Tuesday.
With regards to this speed, will the DLM monitoring system on the line increase things again over time? Considering I have had a maximum of 63.16 down and over the last couple of months it has averaged around 60, it's still a good 10mb or so lower than what it is capable of handling, but at least it has gone back up which is an improvement
I'm not sure if interleaving plays a part with the download speed (no idea if it is on or off with my Home Hub 5).

Similar Messages

Broadband download speed has dropped from ~2.7Mbps...

Hello,
For the last few weeks our broadband download speed has dropped from ~2.7Mbps (which we've been getting consistently for years) down to 0.7Mbs. It's now so low that our download speed is slower than our upload speed. I've take the following steps and nothing has worked:
Running the BT Broadband Speed Checker
Removing all equipment so its just the BT Home Hub connected through a BT Microfilter straight into the master socket
Replacing the modem cable and Microfilter
Online line fault check
As I say, it only recently - over the last few weeks - that our speed has decreased so massively from what we've been getting for years and it is extremely frustratingly slow - I can get faster speeds via my mobile phone's 3G network.
Here's a screenshot of the ADSL line status from the BT Home Hub.

when you joined BT broadband you would have received an email address *****@btinternet.com or ******@btopenworld.com Bt would normally send the emails to that address
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Broadband speed has dropped from 8mb to 2mb

hi there been a with bt over 12 months, and connection wize i have been getting 8mb. but recently as last week my broaband speed has dropped to under 2mb, i have tried various things like resetting and ethernet, wifi, but my speed still has not improved,, which is qiet annoying as i do alot of online gaming and web browsing, and i am at lost to how my connection has dropped so much speed i will list details below of my router settings and from speedtester bt..
router settings
ADSL line status
Connection information
Line state
Connected
Connection time
4 days, 18:05:39
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
14.1 dB / 21.0 dB
Line attenuation (Down/Up)
14.0 dB / 7.0 dB
Output power (Down/Up)
15.8 dBm / 12.0 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
10 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
10
speedtesterbt results,
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1785 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1785 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
also here is my speed tests results from speedtest.net
http://www.speedtest.net/result/1561527773.png
any help would be much apreciated

Moiriv wrote:
I am having the same problem.
I have been getting 7mbss on my 8mbps unlimited line for 4 years and now it has dropped to 2.5mbps
BT speedtest results as of today:
1. Best Effort Test: -provides background information.
Download Speed 2.52 Mbps 0 Kbps 7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 2.52 Mbps For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2.5 Mbps
Did you get you're speed limit back up to normall?
Looks like Home hub logs show that someone from BT has modified my profile, I'll post here again if I get resolved or not.
the last post is almost 4 months old!
your profile has dropped to 2.5mb as a result of a drop in connection speed. if you stay connected 24/7 fro 3/5 days your profile should return to normal. just make sure your router does not drop connection
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Upload speed has dropped from 12Mbps to 2 Mbps.

I have a screenshot taken of my broadband speed the month I got Inifinity installed. At that point I was consistently getting 70Mbps down, 12Mbps up.
No variables have changed at my end (that I can think of) but now my upload speed is barely 2Mbps. Whilst my download speed is also lower - I'm not as concerned about that for what I am needing it for.
http://speedtest.btwholesale.com
Shows 57.76 down
2.06 up
Ping 42.63
I have tried resetting the modem and home hub, a different router - I've compared LAN and WLAN (on both 2.4 and 5Ghz frequencies), used a pc, used a MAC, tried at different times of day but for reasons unknown the upload speed has taken a really noticeable dive in performance.
I have phoned BT tech support - they advised 'upload speeds aren't gauranteed for residential customers'. They don't appear to agree that a drop in upload of 80%+ is fault related. I can see myself having another go at speaking to them - but before I do :
Can anyone suggest how I can progress this to get my upload speeds nearer where they were? Or steps to try to isolate where the issue is? Could noise on the line affect upload more than download speeds?
Solved!
Go to Solution.

Good luck. A few suggestions below, but I am afraid I don't think they will help. Might be worth contacting the mods at: http://bt.custhelp.com/app/contact_email/c/4951 . But be aware they take 3 working days to reply: sometimes more if busy; but they have a good record of getting things solved once they are on the case.
~~~
Check the upload profile from the wholesale speedtest. It is almost always 20Mbps for an Infinity2 connection, but something could have gone wrong there.
~~~
Try a different browser, browser with plugins turned off, firewall and antivrus (temporarily) off, and safe mode. Probably won't make any difference, but still a fairly easy experiment.
~~~
If you have an HG612 router, unlock it and monitor stats. Or buy one on eBay and unlock it. Keep modem resets down to an absolute minimum; no problem with HomeHub or other router resets.
~~~
Try connecting a PC or Mac directly to the modem: a bit of a faffle I am afraid.
- connect from the modem LAN1 (that is usually connected to the HomeHub/router), to the standard ethernet port on the PC/Mac (that is also usually connected to the router.) So the HomeHub is out of the picture.
- Make a pppoe connection. On a PC it will be something like
- 'network and Sharing Centre',
- 'Set up a new connection',
- 'Connect to the Internet, set up a broadband or dial-up connection'
- 'Broadband PPPoE'
- Then enter username '[email protected]' and password 'bt'.
Detail may vary a little between different version of windows, and of course even more different on Mac or Linux.
Repeat your speed tests and see how they go.
That will help check out if the HomeHub is the problem. Seems unlikely as your have already tried another router.

My speed has dropped to 80kb/s!

I've lived in a new build area for about 10 on the outskirts of my town so my broadband speed hasn't always been that great.
But for the past few weeks my broadband speed has plummeted from 2mb/s to 40-80kb/s for no reason.
Using the internet is almost impossible to use with these speeds and for a day or two my speed was back to normalbefore going down again.
Following the phone instructions of a BTcare worker from twitter, I've plugged the router into the test socket and ran the speedtester as well as running it in the normal setup with the same results.
I'm not sure if it's the wiring in my house or the line itself.
Here are my DSL and speedtester results for those interested.
My line attuention seems really high...

at one point due to dropping connection your speed was very low about 256 or less which results in a drop in profile to 135 - you may not even have seen the low speed as router could reset with a faster speed but the lower speed would have dropped the profile.
it now needs a stable connection 24/7 for 3/5 for profile to rise automatically
more about profile here
check profile
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Speed has dropped massively. Why?

My speed was around 4.5 mb/s download 0.36 mb/s upload, (Ye, I know it's not great, but I'm used to it). My speed has now dropped to around 0.9 mb/s download and 0.26 mb/s upload. Why? Also my ping is rocketing up to around 3000 ms most of the time. This has been happening to no one else in my village. I'm the only one usually on my internet.
Here are my adsl stats (I know it's saying 5578 kb/s or whatever, thats a lie, it always says that no matter what it actually is)
System Up Time 11 days 03:39:36
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
pppoa
19957739
26019314
0
2490
2788
11 days 00:06:05
LAN1
10M/100M
19073453
15330273
0
2993
2563
11 days 03:39:36
LAN2
Link Down
LAN3
Link Down
LAN4
Link Down
WLAN
300M
7942397
5439148
0
834
620
11 days 03:39:09
ADSL Link
Downstream
Upstream
Connection Speed
5760 kbps
448 kbps
Line Attenuation
36.0 db
15.0 db
Noise Margin
6.3 db
24.0 db
Why is this happening? None of the bt speedtesters will work for me, they just say it's 'unavailable'. Also speedtest.net wont load, even after 5 minutes of waiting, it just crashed.

there is nothing obvious from your stats and connection speed is 5760. really need btspeedtester results but you are having problems - is your java up to date as that will cause a problem if not
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Broadband Speed has dropped

Hello, my family have been with BT for a good 5 years now and haven't had many problems at all. We are using the BT Home Hub 2.0, and have been so for about 3 years. The broadband speed is generally very good and I have had no reason to complain at all, however we encountered a problem which began about a week ago. Last week the broadband began to slow down and cut out every 5 minutes or so for a whole day, so I thought to switch the Hub off at the wall overnight as it may help. I switched it back on in the morning and sure enough it had stopped cutting out, BUT now the broadband speed seems to have dropped hugely. I use the wireless to play Xbox and for my computer to do work and watch the occasional YouTube video but am being forced to not be able to watch or do any work as the speed is that bad. The only devices connected to the Hub are my computer, my brother's and my Dad's iPod, and also the main family computer when it is in use (barely ever). However these have always been connected so it can't be any problems with these that have caused the broadband to slow down. Does anyone have any idea what could have occured to trigger this problem, and how I may be able to sort it?
Thankyou.
This is my ADSL line status as of now:
Connection Information
Line state
Connected
Connection time
1 days, 06:48:53
Downstream
287 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
22.2 dB / 29.3 dB
Line attenuation (Down/Up)
20.6 dB / 8.5 dB
Output power (Down/Up)
11.4 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
28894 / 0
CRC Errors (Down/Up)
2 / 0
HEC Errors (Down/Up)
2 / 0
Error Seconds (Local/Remote)
2 / 0

Unfortunately the connection has not changed one bit and it has been nearly a week now, you said to return to this thread if I still have a problem so here I am! Do you know what could possibly be wrong?
Here is my ADSL line status as of now:
ADSL line status
Connection Information
Line state
Connected
Connection time
6 days, 05:56:19
Downstream
287 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
23.1 dB / 29.2 dB
Line attenuation (Down/Up)
20.6 dB / 8.5 dB
Output power (Down/Up)
11.7 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
62300 / 0
CRC Errors (Down/Up)
13 / 0
HEC Errors (Down/Up)
19 / 0
Error Seconds (Local/Remote)
13 / 0

Broadband speed has dropped quite considerably

Hi,
I usually have a 12-16mb speed with total broadband option 3 package in my area, but it has dropped to below 3mb. I've done a BT speedtest without result as it leaves a message it cannot complete the test.
I have recently updated my cables after a previous issue, and my cable plugs directly into the test socket. I am not using an extension
Here are the ADSL details (downstream seems very low)
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 07:34:29
Downstream
3,072 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.8 dB / 26.1 dB
Line attenuation (Down/Up)
33.5 dB / 16.0 dB
Output power (Down/Up)
18.6 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
371 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
0 / 0
Error Seconds (Local/Remote)
0 / 0
The event details:
Recorded events Time and date Message
Oct 27 20:05:06 2013(27162.310000) Admin login successful by 192.168.1.64 on HTTP
Oct 27 20:04:00 2013(27096.650000) Admin login FAILED by 192.168.1.64 on HTTP
Oct 27 20:02:58 2013(27034.920000) Admin login FAILED by 192.168.1.64 on HTTP
Oct 27 19:19:58 2013[24458.520000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
Oct 27 16:01:06 2013(12522.640000) HTTP server returned error 404
Oct 27 13:01:54 2013[ 1774.790000] klips_error:ipsec_tunnel_start_xmit: ip_send() failed, err=-1
Oct 27 12:34:01 2013( 97.560000) WGET: Error connecting to host https://pbthdm.bt.motive.com/cwmpWeb/CPEMgt (66.193.112.93:443)
Oct 27 12:33:27 2013( 85.640000) RTNL: Received ERROR reply 'No such process' for message type 0x19
Oct 27 12:32:58 2013ERR 2003-01-01T00:00:35Z cwmp: mt_cwmp: session error: Could not resolve host
Oct 27 12:32:57 2013( 55.500000) HTTP server returned error 404
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Oct 27 12:32:48 2013( 46.450000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 250 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 255 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 290 errno 22
Oct 27 12:32:48 2013( 46.370000) danube_dsl_ioctl:88: Failed ioctl 270 errno 22
Oct 27 12:32:31 2013( 29.770000) DVA started
Oct 27 12:32:30 2013( 28.360000) sys_if_stats_reset failed for atm0
Solved!
Go to Solution.

Have you been having problems with router dropping connection or manual resets or a combination of both?
I think you are in a banded profile because of the drop/resets but if you maintain a stable connection 24/7 for 3/5 days the banding should release automatically with noise margin falling and speed increasing. If you get to 3+days connection time and still 3072 then repost your stats and mods will help you get out banding
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Upload speed has dropped dramaticly

Long story short, i have had infinity for over 18 months and only been getting 23mb down and 10mb up, had an issue two weeks ago and an engineer was sent out,turns out we have had an issue in the cab since we have had infinity and he sorted it and i now get between 40mb and 45mb down and 9mb to 11mb up, for the past few days my upload speed has been all over the place, under 1mb and upto 3mb but no higher, would love some assistance as i do not want the hassle i had getting the last engineer to come out, many thanks.
Tony.

Hi Tony,
Welcome and thanks for posting. Can you try running the speed test including the further diagnostics and post the results? Give us as much information as possible and I'm sure we'll be able to help.
Cheers
David
BTCare Community Mod
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Speed has dropped from 5.2 to 1.54!

Hi, I've been with BT Broadband for only a month, my speed at the start varied from 5.2 to 4.1 which suited me fine, no buffering but now it has dropped to....1.54!
I checked this speed with Broadbandspeedchecker as I tried to test the speed with BT's own speed checker and it hadn't loaded after 5 minutes!
I was assured by BT when I switched from Talk Talk that my speed would surpass their old speed (which it has for the past month) but is there any reason why it's suddenly dropped?

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Speed has dropped from 3+Mbps to 120ish Kbps

Hi,
In the last few days our broadband speed has plummetted:
Download speedachieved during the test was - 122 Kbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
When we moved in 6 months ago we were getting 3+ Mbps download and it has remained stable at that speed until recently. I've rebooted the homehub but that had no effect.
Should I just raise a call with BT?
Cheers,
Rob

Hi,
Here's the router stats:
ADSL line status
Connection Information
Line state
Connected
Connection time
1 days, 05:30:18
Downstream
192 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
28.8 dB / 22.0 dB
Line attenuation (Down/Up)
44.1 dB / 26.0 dB
Output power (Down/Up)
0.4 dBm / 1.5 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
10405 / 114
CRC Errors (Down/Up)
11406 / 92
HEC Errors (Down/Up)
5783 / 84
Error Seconds (Local/Remote)
1034 / 162
Download speedachieved during the test was - 117 Kbps
For your connection, the acceptable range of speeds is 400 Kbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
Did a quiet line test and I think it's fine, obviously some very low level static but no crackles.
I have got a Netgear router somewhere that I can try out.
Cheers,
Rob

Broadband Speed has dropped to 2.5mb

Hi,
I don't know what to do about this as it's not really causing me a problem I'm just confused by the drop?
I usually get on or just over 5mb..I've not checked my speed for a few months so decided to check all was well...
I've tried numerous speed test sites (for some reason the BT speed tester isn't working for me) and it's fluctuating between 2.4mb and 2.6mb?
Even the BT website says I should be getting between 4mb and 6mb if I check as a new customer?
Any help would be appreciated

Is this the information?
Line state
Connected
Connection time
6 days, 12:19:36
Downstream
3,023 Kbps
Upstream
708 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
21.2 dB / 6.0 dB
Line attenuation (Down/Up)
40.0 dB / 21.4 dB
Output power (Down/Up)
19.9 dBm / 12.3 dBm
I don't know if the noise margin is high? I don't have a handset to do a quiet line test unfortunately...like i've said i've not had an issue before... always been close to or just above 5mb...
this is the speedtester results...
Download speedachieved during the test was - 2119 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3020 Kbps(DOWN-STREAM), 708 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 4.58:18.58:76.86 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
It's not connected to the master socket as it is in a weird place away from the TV socket and ohter plug sockets etc... I've tried connecting it to the master socket and it's the same issue when connecting my laptop wirelessly and via ethernet

Broadband speed has dropped after i changed to opt...

I joined BT in August. I was on the broadband option 1 package, but i decided to change to the unlimited download package which was changed over on the 24th October. Since then, my broadband speed has reduced drastically. I rang BT who said they would reset my profile but this hasn't helped.
I have a wired connection which is connected to the master NTE5 socket. I have a Hub 3 which i never turn off. My speedtest results are.........
Download speedachieved during the test was - 263 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
Any help would be appreciated but please be aware that i am not very technical minded lol!
Thanks, Claire

the upgrade should not affect your connection as there is no physical change to your line. however from the stats your download is rubbish and you should contact mods for help http://bt.custhelp.com/app/contact_email/c/4951
your connection speed and profile are ok
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Can i get a line reset? upload speed has dropped

Hey there, is it possible to get a fresh line reset? a friend of mine is on the same cabinet as me and im at 5 mb upload hes at 15. I prefer upload to download as i upload alot of videos so every little helps! i used to get over 10 mb upload but slowly its going down and down

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the home hub management pages then troubleshooting > help desk. http://bthomehub.home/
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Speed has dropped from 7mb down to 0.65mb, need he...

FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.45 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.45 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps

My ADSL line status:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:42:46
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.7 dB / 29.0 dB
Line attenuation (Down/Up):
7.8 dB / 3.0 dB
Output power (Down/Up):
14.0 dBm / 12.1 dBm
FEC Events (Down/Up):
6347 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0

My speed has dropped at least 20mb down and 5mb up...

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