My spotify won't recognize my premium account

Whenever I log in to spotify, it says that I have to either update my profile for the country I am in, or upgrade to premium. I updated the country to match my IP, and it wouldn't work. Then, I upgraded to premium, and that doesn't work either. It won't let me go online or listen to music. What should I do?

Is your account showing as premium on your online overview?
If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application.
If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.
If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.
Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Similar Messages

Spotify offline hören beim Premium Account seit dem letzten Update nicht möglich

Hallo alle zusammen, ich habe einen Premium account. Seit dem letzten Update kommt beim Download von Songs, Playlists immer die Fehlermeldung: maximalen Download erreicht - bitte andere Songs löschen bevor wieder neue offline gehört werden können. Jetzt habe ich ALLE Playlists etc. offline gesetzt und die Meldung kommt immer noch. Hängt das evtl. mit dieser neuern Memory-Funktion zusammen? Was kann ich dagegen machen? Ich brauche die Offline-Function dringend und das ist auch der Grund warum ich Premium habe. Wir führen einen Familienaccount und bezahlen jetzt quasi umsonst.. Vielen Dank für Eure schnelle Hilfe!

Zuerst mal,Willkommen in der Community !Hmm eigentlich dürfte man 3333 Songs offline speichern.https://support.spotify.com/de/learn-more/faq/#!/article/How-many-tracks-can-I-sync-to-offline-playlists/?in=searchAm besten versuchst du es mit einer neu Installation ^^ Peace

Ipad mail won't recognize my email account.

I just a new iPad 2. I've been trying to set up my @live.com email account, but it keeps responding that it doesn't recognize my account settings. What can I do?

I have this question too, my email is @tiscali.co.uk
Did you ever find the answer to this question? I live in Oz now and because it is a uk address the people in the Apple shop here would not,could not help me.

New MacBook Pro won't recognize my existing account password after migrating data from existing MacBook Pro.

I just turned on a new (to me)(bought used, pre loaded with 10.6.3) 17" circa 2007 MacBook Pro, allowed it to migrate settings, data, and applications. I turned it on and the welcome to OSX video automatically played then it asked me if I wanted to transfer my stuff from my old MacBook Peo. I said yes and hooked it up with the firewire cable. After it finished migratine it gave me the option to get started and I said yes. It went straight to the login screen. When I try to log in it doesn't recognize my password assuming it wants my login info that should have migrated I type it in but it just shutters. The password hint is not helpful either. Am I not thinking straight here? How do I get it to recognize me?

Try booting off the DVD that came with the computer or a Snow Leopard DVD. Go to Utilities menu/Reset Password.
User Password Reset (3) Apple support - Snow Leopard and earlier
Mavericks
Check that your computer is compatible with Mountain Lion/Mavericks.
To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
MacBook Pro (Mid/Late 2007 or newer) model number 3,1 or higher
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory (More is better - 4 GB minimum seems to be the consensus)
8 GB or more of available space

New iMac won't recognize old AIM account

Got my parents a new iMac and trashed their old e-Mac. Started from scratch, ported nothing from old machine and got everything installed and updated OK. In launching iChat, however, it pulled me through a new install and then forced me to register as a new account. I use the old ID and password but it says that it's already taken (Duh! Yes, by me.) Dead end. Did not want to create a new iChat or AIM account.
iChat opens but it's not showing the AIM account (it does show Bonjour, however) and all the pull down commands (Buddy List, etc.) are grayed out.
How can I get this new iChat app to see my old AIM iChat gateway?

Great!!!; thanks.
(I was following the "Set up..." button and putting myself in an endless loop of creating a new account and not being able to use the old one. Should have ignored that and just entered the old account.)

My HP app won't recognize my email account so I can print from my iPad. Can anyone help?

Can a yo e help me so I can continue for print from my iPad?

qat
Welcome to the HP Community Forum.
The following may be useful if you are still having trouble:
Add Device to Printer
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

I have a sync key, have installed Firefox 28, but it won't recognize my account?

Ok. Firefox was my main browser on my old laptop, but I ended up having to wipe it's hard drive a few weeks back.
Before I wiped the hard drive I saved a recovery key. It did not say that I needed an account, just the key, so that is literally all I have. I did not have a firefox account back then. (Note: I'm pretty sure I didn't have an account at least, because when I searched for an account on Firefox with the only two emails that I use it couldn't find an account under either.)
Now that I'm trying to recover my old data, I've read that I have to download a pre-29 version of Fireox, so I got Firefox 28 mobile, but the damn thing insists that I need a Firefox account ALONG WITH the recovery key to gather the old data. It won't recognize my new account info (that I just made when I downloaded the newest version of Firefox before realizing it wouldn't be able to sync), so now here I am. With a seemingly useless sync key, a useless sync account, and all of my old bookmarks and passwords lost to the ages.
Is there anything I can do, or should I just give up?

hello, for the old sync system in firefox 28 and below you also had to sign up with a mail address and password originally - to connect firefox to the old account you would need to have all those three pieces (mail, password & recovery key) available to you unfortunately...

My iphoto doesn't recognize my iCloud account. what can I do?

I am trying to email pictures from iPhoto and it won't recognize my iCloud account. What can I do?

Welcome to the Apple Community.
For the avoidance of doubt, have you added the account in iPhoto preferences.

I know have a mobile me account and so my apple id is switched from my email address. i am trying to update my apps but it won't let me as it won't recognize my new 'ID'. how can i fix this on my iphone?

I have mobile me account now and so my apple id is switched from my email address to my mobile me address. Since I have made this change I can't update my apps. Everytime I try to sign in it won't recognize the switch. I have updated all the proper information on my iphone, however, when updating apps it still shows my apple id as my email address and not the mobile me account address. I am not sure what else to do??? I have even sync'd my iphone and tried to do it through my pc, however, it says that it can't update (nothing to update). I have ten updates sitting on my iphone apps...What to do...what to do? Very confused.

Where are you trying to log in? You should be able to change your ID at http://appleid.apple.com - can you log in there?
Before you change your ID you should log out of the iTunes Store and on any devices which are logged into iCloud. Then once you've changed it you can log back in with the new ID. (Your iCloud synced data will disappear from the device when you do this but will reappear when you sign back in - give it time).
If you are unable to sign into http://appleid.apple.com you will need to contact Support. Go to http://iforgot.apple.com and sign in with your iCloud login. A new password will be sent to your associated email address. If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com . Click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'. If you have any problems with that try this form: https://www.apple.com/emea/support/itunes/contact.html

Won't recognize my password in email

Won't recognize password to set up email

Hi there! I recommend reaching out directly to Spotify Support. With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.
Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email.
Cheers!

TS3988 I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud?

I changed my Apple ID to my new email address successfully for the iTunes and App store but it won't work for iCloud and it won't recognize my password. I read that this can't be done. How am I supposed to get into iCloud? I plan on getting rid of my old email address which is my old Apple ID so how is that going to work?

Same question Wish someone had replied!
I changed my Apple ID to my new email and now cannot find any way to access icloud. Unfortunately I had allowed icloud to hijack my airbook files, so of course I am afraid I will lose them tomorrow when I exchange my iphone for a new one and cannot keep an icloud account i cannot access. What a poor sync system! Really atypical for apple!

My I-cloud says I have no devices set up even when i'm logged in to my apple , how do I fix this problem? Please respond quickly, I lost my ipod and even when I try to place it in lost mode it still won't recognize that I have a device. What do I do?

My I-cloud says I have no devices set up even when i'm logged in to my apple ID account, how do I fix this problem? Please respond quickly, I lost my I-pod and even when I try to place it in lost mode it still won't recognize that I have a device. What do I do?

If you did not set up find my iPhone on the iPod, you can't find it.

Networking 2 computers to share files problem. won't recognize login/pass

hey
i really need help with this.
i now have 2 computers, a powermac G5 and a powerbook G4 connecting to each other with an ethernet cable so i can share files. for some reason when i try to connect as a user instead of guest it won't recognize my login/or password. it was working briefly before.
the only thing i did different was go into my account settings in both computer's preferences and changed the user name and password so they would be the same. they were the same before other than a capital letter but that sometimes affects things so i wanted to make them the exact same. now no matter what i try i cannot login to the network other than as a guest. and i want to be able to access my whole other computer.
this is what it says:
'Unknown user, incorrect password, or login is disabled. Please retype the name and password or contact the server's administrator.'
appletalk is on in the ethernet tab.
file sharing is on.
i've repaired disk permissions.
any help on this asap would be great. thanks

See this.
How to use an iPod with more than one computer.
You say the iPod is already set to manual transfer. If so, files cannot be automatically be erased from the iPod when connecting to a different computer that does not contain the same files.
Manual transfer is how you have control of the iPod when using it on more than one computer. Files on the iPod are added and deleted manually by the user and not automatically by the computer and iTunes.

My iTunes won't recognize my password after new download

After downloading the new OS software, my iTunes won't recognize my password to restore all my stuff after it was backed up!! All my contacts, personal settings, pictures and videos are stuck on my computer and it WON'T restore back to my iPhone!! Funny tho, all my music and folders restored. I am confused and so upset:'( Is there a way to re-set the original password? I have tried every password I can think of and the frustration is killing me!! Any suggestions???
HELP!!

Hi Kellie,
Is it like this maybe?
https://discussions.apple.com/message/16391137#16391137
http://xsellize.com/topic/163630-cannot-login-to-my-itunes-account-wont-accept-p assword/
http://www.scientificamerican.com/article.cfm?id=ios-5-update-bricked-my-ipod-to uch-2011-10

My iTunes won't recognize my new iPhone + "AppleMobileDeviceHelper" error

I bought a new iPhone and already have an Apple ID & Password & iTune account. When I plugged my new iPhone I kept getting a "AppleMobileDeviceHelper" error messages. They keep popping out. Plus iTune won't recognize my Apple ID (I don't want a new one, since it has the payment info and all). Anyone can help?

You might need to remove and reinstall the Apple Mobile Device Service. Check out this article:
http://support.apple.com/kb/HT1747

My spotify won't recognize my premium account

Similar Messages

Maybe you are looking for