My subscription has not renewed.

My account page says that my subscription renews on 11June. Today is 11th June. I have been waiting for a full day. When is it going to renew?
Solved!
Go to Solution.

Hi,
Regarding your subscription minutes, please refer to the personal message I sent you. You can find the link to your mailbox on the top right of the community.
Subscription minutes will reset based on the initial purchase date and time which is GMT based.
For example, if you purchase a Germany 400 minutes subscription on the 15th at 15.00 GMT, then your recurring payment will be taken on the 12th and the minutes reset on the 15th of the following month at 15.00 GMT.
You can check when (exact date and time) your minutes will be reset from your order details.
1. Go to https://secure.skype.com/account/purchase/history/orders
2. Find the first order for your subscription (not the recurring payment)
3. Click the order ID. The transaction date shows when your subscription was purchased.
Hope this helps.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

Similar Messages

Subscription has not renewed

I have a monthly subscription (order number 522130019).
My new minutes have not arrived despite Skype saying that it should renew on October 26th.
I am VERY disappointed, as it is now 27th, and I paid almost £100 for this service.

Take a look at BBB site. We are not the only clients with support issues. They have cancelled my on-going subscription siting a variety of reasons, over dozens of emails.... from "you cancelled it yourself" to a problem with Pay Pals (which I don't use), to something I entered incorrectly (when I enter nothing: it is a Skype-generated billing request directly to my card that worked successfully for months), to a problem with the relationship with my card carrier (card carrier has given excellent support - nothing changed with them,they just did not receive the request for payment from Skype for last month). Skype wants me to apply for a new subscription (at higher rate). All well and good except how would a new subscription work when whatever went wrong with the old one was not fixed. I get no indication anyone is actually reading my emails for content. I get no idea anyone is actually trying to determine what has gone wrong. The only clear response I have received is to buy another subscription.

Re: Subscription has not renewed

I paid for my subscription 3 days a go and it's supposed to renew today but I still cannot make any calls. My Skype account is inspire.travels and the subscription is 120 min to sri lanka. I am very disappointed in the service by Skype.

Hello,
Subscription minutes are reset based on date and time, there is still time left before minutes are reset
Your minutes will be reset around 12:52GMT
http://wwp.greenwichmeantime.com/
Otherwise if purchase time is not counted then customers who travel could lose hours on their subscription.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

My subscription is not renewing

My subscription is not renewing. It says it will renew on 25th.but still nothing I'm not not being able to make calls.
Thanks.

MuradAbrar wrote:
My subscription is not renewing. It says it will renew on 25th.but still nothing I'm not not being able to make calls.
Hello and welcome to the Skype Community.
Subscriptions are renewed at midnight UTC/GMT on the renewal date.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

My subscription has not been renewed on time this ...

Hi, I've got two skype subscriptions and one of them has not been renewed on time this month. The order no. is 575285777. It should be renewed on 18 Mar. but till now it's still not been renewed yet. Pls solve the problem a.s.a.p. Thank u.

bonibras wrote:
First of all, I'd like to let it clear that I think Skype service has become worse after Microsoft bought it.
Second, I was charged for a 60 min mobile Brazil subscription, but It didn't not renew my subscription so far. It says my credits will be available on 29th January and I'm wondering what day is today.
I was charged on the 26and Skype now claims that i have to wait three days before getting credits. I believe the third day is 29th.
Why wasn't it like this before Microsoft bought it? Why turn things more complicated?
Hi,
Nothing as changed with Skype Service or offered subscriptions since the aquisition
Minutes are always restored based on time and date of first order.
And as I see you have received your minutes, so please try to make a call again
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Subscription has not been renewed

First of all, I'd like to let it clear that I think Skype service has become worse after Microsoft bought it.
Second, I was charged for a 60 min mobile Brazil subscription, but It didn't not renew my subscription so far. It says my credits will be available on 29th January and I'm wondering what day is today.
I was charged on the 26and Skype now claims that i have to wait three days before getting credits. I believe the third day is 29th.
Why wasn't it like this before Microsoft bought it? Why turn things more complicated?

bonibras wrote:
First of all, I'd like to let it clear that I think Skype service has become worse after Microsoft bought it.
Second, I was charged for a 60 min mobile Brazil subscription, but It didn't not renew my subscription so far. It says my credits will be available on 29th January and I'm wondering what day is today.
I was charged on the 26and Skype now claims that i have to wait three days before getting credits. I believe the third day is 29th.
Why wasn't it like this before Microsoft bought it? Why turn things more complicated?
Hi,
Nothing as changed with Skype Service or offered subscriptions since the aquisition
Minutes are always restored based on time and date of first order.
And as I see you have received your minutes, so please try to make a call again
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Subscription is not renewed on time

My monthly subscription amount is charged to my paypall account but minutes are not renewed on time, in my account it shows "Renews on 29th April, 2015" but I cannot make any calls and 0 minutes available.

santosh007 wrote:
my subscirption is not renewd..it should start in the morning..eagarly waiting...
hope this should not happen again...if you bill and delivered payment order on exact time and day then why we have to suffer?
Skype charges payments for subscription renewals 3 days in advance. If your order will not appear after 3 days (or it has been already 3 days since you have been charged), you can contact customer support for further assistance.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

My subscription mins not renewed on time

On my account, I have this message:"Your subscription has been suspended as you have exceeded your allocated free minutes. Your free minutes will start again on Mar 17, 2013."
It is Mar 18, 2013 now, but my mins have not been renewed!!
What is wrong with Skype?

you may need to contact customer support;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Subscription did not renew when supposed to!!

My subscription is supposed to renew i was sent email that it had but it has not! I need to call Nigeria ! What do I do??

"338000",
What do you mean when you're saying your region query returns 5 variables? Do you get 5 rows? Or 5 columns? What does your query look like? And what are the data types of the columns selected? Number format masks can only be used with number columns. And they need to be defined on the report column attributes page for each column where you need that format mask. Not on the report attributes page.
Marc

Re: renew subscription, mins not renewed on time

Hi, my subscription is supposed to be renewed today (18-02-2012), but this has not been done. Since I live in one time zone, and pay in another (using a foreign account), I am not sure when I can expect my subscription to be delivered. Please help.
Thanks

Skype system works in GMT time, this means your subscription minutes will be reset every month on the 18th 18:30GMT
Try to place another call in 5-10 minutes later.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription paid not renewed

Hi, i've got 120minutes monthly subscription to Russia. Paid on 15/3/13, minutes still not renewed. Order number [removed for privacy]
Thanks

Here are some things you can do -
https://support.skype.com/en/faq/FA50/i-just-purchased-skype-credit-but-i-cannot-make-any-calls
Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Subscription dose not renew automatically

I ordered a China 400 subscription on 12 Nov 2011 for three months, and the system says that my subscription would be renewed on 14 Dec 2011. However, today is already 15 DCE 2011, and I cannot use my subscription at all.

Don't bother answering my question. This whole website, subscription practice, inability to cancel anything... completely gross. I just decided to never give you any money and I hope other people will too.

I'm being asked to renew my product when my one year subscription has not expired and won't expire for another 6 months?

I've got a student version of the creative cloud through my college, which for the life of me, i cannot understand why all my friends never have issues but I always do.
So I renewed my one year subscription that my college pays for in november. It's april and last week it told me i needed to renew but let me use the products anyway. Today I open it and it says you need to renew. I go to check my dates and that and see if i can get another subscription but adobe tells me I still have a subscription that hasn't expired yet and I can't get a new one until it does. I tried to take the redemption code and use it again but it won't let me because it's already been used.
It's not my college's problem because they don't deal with anything other than paying the subscription every year, just like a customer. They don't have access to my records or any of that, and therefore can't help me. So what the hell Adobe? Why can't I use my product that hasn't expired?
I'm using a PC with Windows btw.

Hi there,
Your subscription was started on Mar 27, 2014 and ended on Mar 27, 2015. Since then no new renewal has happened.
If you have received a new code from your college then please visit https://creative.adobe.com/redeem to start your membership again.
^Ani

Subscription has not be renewed

order NO:[removed for privacy]
Pls kindly check it, thanks!

I think you may need to contact customer service regarding this matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
hth.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Renew subscription, mins not renewed on time

my subscirption is not renewd..it should start in the morning..eagarly waiting...
hope this should not happen again...if you bill and delivered payment order on exact time and day then why we have to suffer?

santosh007 wrote:
my subscirption is not renewd..it should start in the morning..eagarly waiting...
hope this should not happen again...if you bill and delivered payment order on exact time and day then why we have to suffer?
Skype charges payments for subscription renewals 3 days in advance. If your order will not appear after 3 days (or it has been already 3 days since you have been charged), you can contact customer support for further assistance.
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

My subscription has not renewed.

Similar Messages

Maybe you are looking for