My subscription keeps reverting to trial--I have bought the program!!!

Every few days, I have to register my PS CS6, over and over. I have bought this program and I would like to USE without constantly having to register it again and again!!!!

I did as you advised and did not find my problem there so I went into live chat. I was told to click the 'never notify' button on the 'trial' pop-up. Next time it happens, I will try that and wait to see if my problem is resolved.
Thanks for your help.
[ admin note - please turn off the autoquote in your email program ]

Similar Messages

Subscription keeps reverting to trial

I have paid for and downloaded Adobe Pro to my laptop but when I try to convert a document I get the message that my trial period has ended and I need to upgrade to a paid subscription. Help!

Hi,
I apologize for the inconvenience.
Do you see a dialog to signin with Adobe ID and password? If so, please signin with your Adobe ID and password.
Hisami

I am trying to reinstall PSE 9 after a computer reformat and I keep getting a message that it is the incorrect serial number for the trial. I bought the program in February of 2011, and I think I've only had it on one computer and that's this one. Windows

I had to have my computer reformatted in July, and am just now trying to install PSE9. When I tried to enter the serial number I got a dialog box that stated that this serial number was not valid for the trial. I bought this. According to my profile, I bought in in February 2011. I have only had it on this computer and I have never installed Premier Elements. Can you help please? Thank you, Kayt

Contact Adobe support:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Photoshop Says I'm on 'trial', but I bought the program?

Earlier this year, I purchased a copy of Photoshop cs6 direct from Adobe online. Downloaded it, installed it, and ran smooth as glass. A few months later, I decided to download a trial of After Effects to play with, knowing I wouldn't buy it in the end, just wanted to give it a whirl.
Now out of no where, when I open photoshop, it tells me I'm running on a trial mode and need to 'authenticate' my purchase or continue using the trial? Uhmm, what? I've already paid for it, I have the authentication key and everything, why is it telling me I'm on a trial? Does it have anything to do with After Effects? Should I uninstall that?

You should probably move this to a different forum. This is Digital Editions forum.

I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.

I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.

Sign out from Creative Cloud and sign in again using email ID using which you had purcahsed subscription:
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then launch CC apps which is asking for serial number and check.
Still asks for serial number check the hosts file for Adobe entries , if present remove it and try to activate.
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
/etc
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
5)Copy and paste the Hosts file back to "Etc" folder.
When asked Authenticate with your Mac password.
Make sure to select "Replace" option when prompted.
Then launch CC apps which is asking for serial number and check.

Download the trial version. Open the program and try to convert to PDF. Keep asking to subscribe.

Download the trial version. Open the program and try to convert to PDF. Keep asking to subscribe. Don't I haveI trial version to use? Why do I need to subscribe?

"the program" being what? Can you post a screenshot of what you see: https://forums.adobe.com/thread/1070933

Hi, we trialed from central and have bought the plus version but have still been charged for another month of the trial. Would you be good enough to refund the charge please considering we have bought the main product?

Hi, we trialed from central and have bought the plus version but have still been charged for another month of the trial. Would you be good enough to refund the charge please considering we have bought the main product?

After much back and forth drama, and the assistance of one awesome person at Apple, and also a great iTunes representitive, they have agreed to refund me.
I have not yet recieved the refund but will post here when I do.
This has been a long and drawn out headache, but I am glad that finally things seem to be set straight.

Trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of

1 month ago I Downloaded a trial version. Today I have downloaded the program with the serial number, now I'm doing the istallation he asks me the serial number, I put it and he tells me that I need also the serial number of the previous version. How can I find the serial number of the trial version?

What program, and did you buy the UPGRADE version, or the FULL version?
Your description indicates that you bought an upgrade version... which requires proof of a previous version to install
So, if you had A and you bought A+ you need to provide your A serial number during install so A+ knows you are legal

Here tonightI try to get my PS CC and LR started. It tells me that my trial period has expired and that I have to buy the programs ! The problem is, that I have already bought the programs ! Then they tell me that I have got an e-mail that I have to "star

Here tonight I tried to get my PS CC and LR started. The programs then told me, that my trial period had expired and that I have to buy the programs ! The problem is that I have already bought the programs !!!!!!

Pikrøv please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error preventing your membership from being validated.

I have a Win home proffesional with Ie9 and cannot get to the itunes store. I keep getting this message"Itunes has stopped working.A problem caused the program to stop working correctly. I have deleted the program and re installed with the 64 bit download

I have deleted the program and re installed numours times, also ran a full essential scan, spybot and malware byte scans with no results. Any ideas?

Nobody has had or has this problem? I have gone back and forth with itunes "help" people for 2 weeks with no "help" at all. I guess I am going to have to buy a non apple devise and shop @ amazon for my music.

What's with the monthly subscription? Can we no longer just buy the program as a one-time fee?

What's with the monthly subscription? Can we no longer just buy the program as a one-time fee?

Yes you can, but they have made it very confusing as to that option (trying to get folks to use subscription -- please let them know what you think of this policy). The link is at http://www.adobe.com/products/catalog/software._sl_id-contentfilter_sl_catalog_sl_software _sl_mostpopular.html. The default is the subscription, but if you click on the "I want to buy" drop down list there is both the full and upgrade versions available. It is so confusing that if you don't know it is available you would probably never find it. I did not find it until some other MVPs pointed it out and several of us have complained.

I have a new laptop and want to keepon using Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .

I have a new laptop and want to keepon using Adobe Pro X. I have downloaded the programe but adobe will not accept the serial number although I am a registered user .

Hi tapanb34358563,
Could you please let me know what error prompts on your screen when you are trying to enter the serial number.
Have you bought subscription for Acrobat, if yes then you might need to sign in at "adobe.com" using your Adobe ID credentials to activate subscription.
Let me know.
Regards,
Anubha

When using firefox I cannot signin to sites, but can get to sites with tabs on toolbar but cannot signout when I siginin, I have uninstalled the program and reinstalled it but still have the same problem?

<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/891666]]</blockquote>
When using Firefox I cannot signin to sites, but can get to sites with tabs on toolbar but cannot signout whe signin, I have uninstalled the program and reinstalled it but still have the same problem.

That problem can be caused by the Yahoo! Toolbar that extents too much downwards and covers the top part of the browser window and thus makes links in that part of the screen not clickable.
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
You can keep an eye on this thread:
*[[/forums/contributors/707748]]

Hi, We have bought the adobe acrobat professional 11.0 MLP Aoo license

We have bought the adobe acrobat professional 11.0 MLP Aoo license and we have downloaded the setup but couldn't install the setup in windows 7 64 bit os. showing this error message
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exist on your computer and that you have the correct upgrade patch”

Wrong forum. Here you have the Adobe Reader forum.
You will want to ask your question at:
https://forums.adobe.com/community/acrobat/installation_and_update_installation
or, perhaps, at:
https://forums.adobe.com/community/download_install_setup
Keep in mind that the user forums at this URL grouping is North American centric.
It'll be some 5 or more hours before folks are up and about.
Be well...

Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new l

Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new laptop.

Make sure you are using the correct serial number. Find your serial number quickly
If you did not deactivate the original installation then it is possible your two allowed activations have been used and you need to reset your activation count. To do that you need to contact Adobe Support thru chat and ask them to reset your activations. If you ask for more than that they will tell you they cannot offer you any support.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

My subscription keeps reverting to trial--I have bought the program!!!

Similar Messages

Maybe you are looking for