My Subscription should be renewed on 19th of may

My Subscription should be renewed on 19th of may. But still my old subscriuption is active (which has 0 mins left). Please help me to renew it asap.
Order Number :[removed for privacy]

Minutes are added to Plans at or about midnight UTC/GMT on the due date.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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    I have lost one days worth of very important phone calls and unless there is some clear reason why it has not been renewed I would like reimbursement for the days subscription missed.
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    Attachments:
    Skype issue.png ‏29 KB

    I think you may need to contact customer service regarding the issues with your subscription. Just open the link pasted below to see the instructions on how to get in touch with customer service.  At the moment, Skype is only offering support via email (webform) and live chat (for premium/selected members)
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    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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