My supermulti blu-ray cd/dvd drive will not play or burn dvds...only says no disc found...HELP?

I cannot play dvds or cds on my supermulti blu-ray dvd drive. hp mediasmart player says no disc found.....an hp support assistant troubleshoot found nothing wrong with the drive and several searches for drivers says that no updates are necessary in that area either.......i'm not sure what to do now.....

try this: http://support.microsoft.com/kb/314060

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hi my dvd drive will play music cd's but when i try to play a dvd it just makes a beep and nothing happens i tried windvd and it comes on but everything is blurred and still wont play a dvd

Hello John
Please dont be mad on me but in your posting there is no question or something just small report that DVD drive will not play DVDs.
Anyway, if I am remembering well your unit is about 2 years old and has probably DVD-CDRW (Combo) drive. In my opinion there is no much to do. If the drive has problem with original DVDs I presume that there is laser calibrations problem and the device must be replaced.
I dont know how old is your unit exactly but please check if the warranty is still valid. If yes contact service partner in your country immediately. The drive should be replaced for free. If not you must replaced it on your own. If the drive replacement costs too much I recommend you to use external device (I do it with my old Satellite). On this way I can use newest and very fast super multi DL devices and also create own DVDs.
You can also try to find already used DVD/CD-RW drive and replace it alone. If you need assistance by replacement please write again.
Once again, dont be mad on me. I am ready to write my opinion but it is really annoying when someone write just one sentence and nothing more.
Good luck!

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Hello crollinsphoto1, welcome to the HP Forums.
It appears that you're not able to play movie DVD's in the DVD player in your notebook. I will try to assist you with this.
I'd recommend starting with this document:
Resolving DVD and Blu-ray Movie Problems (Windows 7).
Also, are these purchased DVD's or burnt DVD's?
Do the movies play in other sources? (DVD player, other PC)
Let me know how this goes.
Thanks.
I worked on behalf of HP.

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http://docs.info.apple.com/article.html?artnum=93006
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Does the DVD play in other players or on other computers?
Try the following basic trouble shooting steps that are mentioned on many posts.
Save as a disk image
Burn disk image using Disk Utility at a slower speed (2x or 4x)
http://docs.info.apple.com/article.html?artnum=93006
Use DVD-R (not +/-RW or +R)
Use Maxcell or Verbatim disks

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Try cleaning the lens:
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Go this this thread for more details:
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My supermulti blu-ray cd/dvd drive will not play or burn dvds...onl​y says no disc found...HE​LP?

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My supermulti blu-ray cd/dvd drive will not play or burn dvds...only says no disc found...HELP?