My sync/backup isn't working. How do I fix it?

About a month ago my sync/backup status is always "initializing" help.  I found an article in Adobe Photoshop help that recommended three steps to take, 1) set preferences, 2) Change Internet options and 3) contact adobe help with a copy of the sync file. My sync file is not In the location listed in the article.
The only way to share photos is via the "express" uploader, but the tags don't go with the photos.

Thanks for following up
Actually, I think my back up/sync is working.  However I still see the sync/back up icon on some of my online albums in the right side of the organizer screen.
I can't figure out why some online albums have the icon and some don't.  I've right clicked on each and choose "share" yet the albums situation stays the same with the same albums as before displaying the sync/back up icon.
I purchased an additional online storage, but after adding more photos and video, the amount of storage used hasn't increased.
Am I going crazy???
Thanks
Dave

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