My sync stops on step 2

My IPhone sync stops on step 2.  After the sync wheel spins forvever, my phone restarts itself.  This process repeats.
Help!

Then you may want to just uninstall iTunes and all of its components as by following this guide exactly: http://support.apple.com/kb/HT1925, then reinstall iTunes.  You must follow this guide exactly or it will not be successful.  Note: uninstalling iTunes will only remove the application; it will not touch your iTunes library or data.

Similar Messages

  • I phone6 128 will not complete sync . stops at step 6 of 6

    i phone6 128 will not complete sync . stops at step 6 of 6

    Update your iTunes to the newest version.
    Try different USB cable, Different USB port.
    Should solve it.
    If not, try other computer!

  • Is there a solution to iphone app sync stopping after step 3?

    Is there a solution to the fact that the iphone app sync stops after step 3 in ITunes?

    if the device is unlocked cellular is called mobile

  • How do I get Sync to work with my new iPhone?  Sync stops at step 2 of 5 steps.

    I have a new  iPhone and am trying to sync the music I downloaded from the cloud on my phone with iTunes on my PC. After clicking on sync on my computer the status bar stops on step 2 of 5 steps.  I have checked to make sure my computer is authorized in iTunes. 

    Based on what you've posted, your computer does not have the right tuner.   You need a QAM tuner to record locals from FiOS, or a CableCard tuner to record all local and cable channels from FiOS.
    QAM tuners to record local channels only
    This requires Windows Vista or Windows 7
    Hauppauge WinTV-HVR-2250
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    CableCard tuner to record local and cable channels
    This requires Windows 7 + one CableCard from Verizon for $3.99/mo
    ATI TV Wonder Digital PC CableCard Tuner (records one channel at a time) -- $200-$250 on ebay
    Ceton MOCUR tuner (records four channels at a time) -- coming in early 2010 for $400-$600
    Make sure your computer has Windows 7 Home Premium (or better) installed.   That's necessary to support CableCard tuners.
    If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.

  • My ipad won't sync stops at step 1 of 6 (backing up)

    ipad 2 won't sync with my pc windows 7, 64 bit. it stops at step 1 (backing up) on the PC. The Ipad shows "Sync in Progress". i left it on for 7 hours. any thoughts?

    Lawrence -
    Very many thanks for the extremely helpful advice -
    I've now done that - but unfortunately it's now coming up with a 'new' error - "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone" ?
    Yet when I try to repeat the iTunes\Preferences\Devices routine to delete the backup - there are now no device backups showing in the window to re-delete ??
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  • Syncing stops at step 2 in itunes

    Any recommendations? I have tried multiple times to sync my iphone 5 with itunes.  It will get about 99% through Step 2 of 6 (according to status bar) then just stop and stagnate there.  I have removed prior backups and restarted iTunes multiple times and nothing.  Has anyone else had this same problem?

    Having the same issue. The best Apple can say is they think it's my connection, which is absurd, since iCloud is seamlessly updating my contacts and calendar, and the whole point of WiFi is NOT to plug in. I've read some people have had to delete their iTunes libraries and re-add; I think  I'm going to seek a refund. Disgusted.

  • Guys can you help me, i have problem regarding on syncing of my apps in my ipad it usually stops on step 4 saying determining apps to sync then its stop... can anyone have an idea..i already reset the setting of my ipad

    ys can you help me, i have problem regarding on syncing of my apps in my ipad it usually stops on step 4 saying determining apps to sync then its stop... can anyone have an idea..i already reset the setting of my ipad

    Hello Violet03,
    Thank you for using Apple Support Communities!
    I would recommend a few things here. If you havent already restart both your computer, and the iPad.
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/ht1430
    Restarting your device
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    Press and hold the Sleep/Wake button until the Apple logo appears.
    If that doesnt work then close all the apps that are running on the iPad with this process:
    From the Home screen, click the Home button twice.
    Tap and hold on the app.
    When it starts to jiggle, tap the to close it.
    Double-click the Home button and try opening the app again.
    From: iOS: Force an app to close
              http://support.apple.com/kb/ht5137
    And if the issue persists it might be a good idea to backup and restore your iPad in iTunes with this article.
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    All the best,
    Sterling

  • When I sync my iPhone it stops after step 4 of 5.

    When I sync my iPhone it stops after step 4 of 5. iTunes aborts the sync process without any further error message. Anyone have a solution?

    It does say in the iTunes status window.
    If for music, try deselecting Sync Music under the Music tab followed by a sync. This will remove all music from your iPhone.
    Follow this by reselecting Sync Music making your selections below followed by another sync.

  • HT1386 my sync stops due to iphone not found during the final copy step...how do I fix?

    my sync stops with an error message that iphone not founds during the final copy step...how to I fix?  always work before.

    The backup is located at: iTunes/Preferences/Devices. Select the backup from the window and hit the delete key. Then connect your iPhone to your computer. It'll take a new backup.

  • "itunes has stopped working" - when syncing 4s, itunes stops at step 6.

    Since updating to 10.5.1.42 itunes stops at step 6 - determining tracks to sync - when syncing with my 4S. The iphone is running 5.0.1
    I've uninstalled and reinstalled itunes, but it still does it! Windows 7 gives me the 'itunes has stopped working and is searching for a solution' line.
    Needless to say; it doesn't find one...

    Here is what worked for me for both 10.5 and 10.5.1 after hoursof frustration with Itunes stopping and shutting down in the middle of a syncor tranferring Apps downloaded on my Ipad2 or Iphone 4:
    Start iTunes in iTunes Safe Mode:
    1.  hold down the Shift and Control key together and clickto start iTunes.
    2.  when you see the iTunes icon in the task bar, click onit.
    3.  you will get a box that says "iTunes is running insafe mode.  Visual plug-ins you have installed have been termporarilydisabled."   [I don't know what plug-ins I installed but youshould clearly see that these so-called visual plug-ins are likely the cause ofyour issues];
    4. click Continue to open iTunes.
    You could already have your device connected to your computer ordo it after opening iTunes in its safe mode.
    Now press your sync button and everything should work fine.
    I also disabled Genius in iTunes preferences but I'm not sure ifthis is one of the issues causing these types of problems.
    I hope this works.  This may be the workaround for all ofus Windows 7 64-bit folks.

  • TS2776 after the sync is finished, step 6 it never stops copying. what can i do?

    after I sync my songs, step 6 copying never stops, what can I do?

    By the way, this is in the brand new Firefox 4, not an extension.

  • Hello, i've downloaded an app from The App Store on iTunes (Call of Duty) and when i wanted to sync it to my iPhone5 it stops in step 5 *detemining apps to sync* what should i do? i don't want to restore my iPhone.

    Hello, i've downloaded an app from The App Store on iTunes (Call of Duty) and when i wanted to sync it to my iPhone5 it stops in step 5 *detemining apps to sync* what should i do? i don't want to restore my iPhone.

    You cannot call anyone.  You contact them as everyone else does:  http://www.apple.com/support/itunes/contact/
    You delete the app as you do any other app.  Hold an icon until they wiggle.  Tap the "x".  This is covered in the manual.

  • Synching stops at step 4 of 5

    I upgraded to i-Tunes 10.1.1.4 on my PC (running Windows XP). When synching my i-Phone 3Gs, it stopped at step 4 of 5 and i-Tunes stopped running according to the Windows task Manager. I finally disconnected the i-Phone and i-Tunes started running again, and showed an error box "i-Tunes could not copy "Surfin Bird" to the i-Phone because an unknown error occurred (-20)." I deleted the song and got the same error at another song. I repeated this with 4 different songs, some purchased from i_Tunes some loaded from my CDs. So I don't believe it's a corrupted song file. A search for "unknown error (-20)" on this site didn't turn up any previous references.
    Everything except the music appears to have transferred to the i-Phone, but the i-Phone has zero music on it now.
    Anyone have any suggestions?

    It does say in the iTunes status window.
    If for music, try deselecting Sync Music under the Music tab followed by a sync. This will remove all music from your iPhone.
    Follow this by reselecting Sync Music making your selections below followed by another sync.

  • I just did a software update that was apparently for iPhoto. When I try to open iPhoto it stops at "step 5" and will not go further. what do I do?

    I just did a software update that was apparently for iPhoto. When I try to open iPhoto it stops at "step 5" and will not go further. what do I do?

    Option 1
    Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
    If that fails:
    Option 2
    Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
    Regards
    TD

  • IPad syncing stays on step 5 of 5 "waiting for items to copy" but does not copy anything...  should I restore the iPad?

    iPad syncing stays on step 5 of 5 “waiting for items to copy” but does not copy anything...  should I restore the iPad?

    Hey, I was having the same problem,, i just got mine to work. Take off everything but your apps (meaning take off pictures, music, ringtones, movies, tv shows, etc just leave on the apps) Then go up to the top and go to Store and turn off Genius. Restore your iPhone (It'll ask you to back up, click yes.) Restore from back up, Let your apps come back then when those are done add each category one by one. (i.e. click Photos -> Sync Photos and let them finish, then click something else like music) Hope this helps!

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