My thanks for the help in restoring iTunes. I was unable to remove both Apple mobile and Apple support, however, removal of iTunes and Bonjur was sufficient to allow a new download of the latest version. Thanks!

My thanks for the help. Removing iTunes and Bonjur and then reinstalling did the trick!

Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

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