My third party keyboard and mouse won't connect to my MacBook Pro

I recently purchased an Insignia keyboard and mouse combo. I'm trying to connect them to my MacBook Pro and they refuse to respond. On the box and online it said that this combo was Mac compatible. I am running OSX 10.9.4.

Sorry i should have mentioned that; i already have installed the drivers. I have the little boot camp console thingy and the display became to the right resolution after installing the drivers, so i know i have. Its something else, Windows based i think.

Similar Messages

  • Third-party keyboard and mouse

    I’m buying a “third-party USB keyboard and mouse”, as quoted in the FAQ. I cannot afford the original keyboard and mouse because here in Brazil they’re extremely expansive. But some of these third-party sets have an indication: “for both windows and MAC OS”, and some don’t. Does that mean that the ones without the indication will not work? Or it only means that these with the indication have been projected more properly? The equivalent keys quoted in the FAQ are not rare, on the contrary, they exist in any keyboard – the one with the windows sign (equivalent to the apple sign) and the ALT command, equivalent to the optinons, right? Is there any other special care I should have when buying them?

    "But some of these third-party sets have an indication: “for both windows and MAC OS”, and some don’t. Does that mean that the ones without the indication will not work?"
    It means that the ones with the indication that it is "for both windows and Mac OS" will work on both Windows and Mac but will generally have the Windows style keyboard.
    About the time I ordered my Mini, I ordered one of the Windows/Mac compatible keyboards from one of the major online stores. I was concentrating on the fact that the KB was compatible with the Mac and not being aware of the keys being Windows style. It's a nice KB but I'm sorry that I didn't buy a dedicated Mac KB because I keep forgetting which Windows key relates to which Mac key. It's not a major hassle but an annoying inconvenience when referring to a Mac manual and having to translate Mac keyboard instructions to my Windows layout KB.

  • Keyboard and mouse won't connect to iMac

    This morning, I suddenly lost connection between my 27' iMac and the wireless magic mouse. I had just scavenged a pair of batteries from a remote control the other day and while I wasn't notified of low batteries this morning, I assumed those new batteries must be dead. So I replaced them with shiny new ones and.....nothing. Using keyboard navigation, I tried to re-connect but nothing would work. My next step was a restart. This is where the computer lost the keyboard. So, again, I replaced the batteries in the keyboard and went through the initial bluetooth setup assistant procedure when trying to restart without a keyboard. It would find the keyboard, connect to it and then immediately loose it. I never got enough time to enter the password confirmation the setup procedure gives you. I found an old wired keyboard and mouse and got logged in and I've been playing around with the bluetooth setup assistant with no luck. Both the mouse and keyboard go into "discoverable" mode when turned on (blinking green light) and the assistant sees them but will not connect. For the keyboard I get the message "the pairing attempt was unsuccessful. This configuration of Mac OS X and Bluetooth software could be invalid or unsupported." I'm running 10.6.7, update as prompted and haven't done anything out of the ordinary on this machine recently.
    Any ideas?

    Paul,
    I don't think you did anything wrong.  I think it was just "one of those things".  Things should be OK now.
    Give a shout if they aren't.
    Regards,
    Captfred

  • I have a separate keyboard and mouse to use for my 13" MacBook Pro and I was wondering if there is need to actually "safely" disconnect such types of usb (like a printer) from the laptop! Thank you!

    I have a keyboard, mouse, and printer that I connected to my 13" MacBook Pro through their provided USB cables. I wanted to know, do I need to "safely" disconnect these specific devices or is it ok to just pull them out? My reason why is that I had put in my USB blood glucose meter to charge on here and without thinking pulled it out––a message had popped up saying that I need to safely disconnect devices or they could become corrupted or something like that. I looked up information on how to disconnect a usb and they said that there would be an icon in Finder that I could drag to the trash and that would allow me to safely disconnect the device. If you have any information please help me because I got this laptop 2 weeks ago and I'm still learning a lot about it! Thanks for your time!

    I use a usb adapter so i can have my mouse and other things plugged in all the time - i can safely disconnect the mouse and keyboard anytime with out having to eject - i would eject things like devices with IOS and external hard drives.

  • My iPad and iPhone won't connect to my macbook pro

    I have just got a new macbook pro and iPad and when I go to connect my iphone and ipad to the macbook it says that they do not have the most up to date itunes. I have updated both and I have checked the software and they both have 10.5.1 but it still won't connect.... can anyone help!!

    all devices have the correct, up to date software. When I connect my iPhone or iPad into MBP, it says… The iPhone “Ellen Heathwood’s iPhone” cannot be used because it requires iTunes version 10.5 or later. Go to www.itunes.com to download the latest version of iTunes.

  • My wireless keyboard and trackpad won't connect and i can't sign in

    my wireless keyboard and trackpad won't connect and i can't sign in. yesterday I tested it with my mac air and it worked fine. i deleted the connection from my mac air and tried it again. then it worded. howerver, i shut down my computer correctly and tried it again today. now the same problem again.
    HELP!!

    no, just a usb mouse. but I found an old usb bluetooth hardware. this made it possible for me to make it work. but as soon as I remove the hardware it says "no bluetooth available"! I re-istalled mountain lion but still the same problem.
    additionally I deleted/reset the PRAM. still the same problem.

  • Bluetooth keyboard and mouse will not connect

    I loaded a linux iso on a usb. Loaded it on a reboot. It may have been corrupted or something, because it did not load correctly. I rebooted the computer again and now the bluetooth keyboard and mouse will not connect. How can I fix this?
    Thank you.
    Ryan

    Hello:
    These are knowledge base articles:
    Reset PRAM:
    http://support.apple.com/kb/PH4405
    Reset SMC:
    http://support.apple.com/kb/HT3964
    Those may or may not help, but they will not hurt anything.
    Barry

  • TS1569 My Apple Bluetooth Keyboard (2003, White) won't pair with my MacBook Pro

    My Apple Bluetooth Keyboard (2003, White) won't pair with my MacBook Pro anymore.  It seems just randomly became unresponsive.  I took them both to the genius bar and everything worked fine.  When I got home, NOTHING worked! Any Ideas??
    The batteries are fine, and it will not pair with my wife's MacBook either.

    iPhones and Macbooks cannot pair to each other except for internet sharing.
    Most Bluetooth operations between them (like Airdrop) do not require they be paired.
    What exactly are you attempting to do by pairing them?

  • My A'Extreme sometimes won't connect to my MacBook Pro even if I have a green light on the device . I can unplug the ethernet cable and reconnect and it will work fine. all diagnostics say there is nothing wrong. Any ideas ?

    My A'Extreme sometimes won't connect to my MacBook Pro even if I have a green light on the device . I can unplug the ethernet cable and reconnect and it will work fine. all diagnostics say there is nothing wrong. Any ideas ?

    This is more about your modem then anything. Sometimes you'll need to unplug and plug back in your modem. Consider it a glitch from the ISP or just the modem in general.
    when I need to turn something off then on I try the modem first. This when I'm not doing any ware and tare to the device.

  • My iPhone 5 won't connect to my macbook pro retina over bluetooth?

    My iPhone 5 won't connect to my macbook pro retina over bluetooth?

    Ah, sure it actually won't.  I have the same problem, and I contacted Apple Support.  They told me that there is an incompatability between the iphone 5 and MacBook Pro Retina such that Bluetooth pairing is not possible.
    The Support Agent actually had the audacity to tell me this was part of the design of the OS on the MacBook Pro, like Windows people saying, "That's not a bug.  It's a feature!!"
    Personally, I think this is insane.  While I was trying to tether the iphone to the MacBook Pro retina for an internet connection, there are other reasons related to file transfers for which one would want to pair the iphone 5 with the MacBook Pro retina.
    I am hoping this "feature" is fixed in iOS 7, and/or in some dot release of Mac OS 10.8.
    By the way, the personal hotspot feature on my Verizon iphone 5 works great either via a wifi or USB connection.  There are occaisions, however, when one would 1) not have a USB cable, and/or 2) have another wifi relationship between the phone and a network that one would not want to have to "forget" in order for it not to connect to that wifi network.  The Macbook will not find the iphone as a wifi hotspot if the iphone is connected to wifi in the first place.  At least mine won't.
    WWSJS???  What Would Steve Jobs Say???!!!
    OZones

  • I have a HP wireless printer, and im trying to connected to my macbook pro. But will not connect..

    I have a HP wireless printer, and im trying to connected to my macbook pro. But will not connect..

    Isaaura - what printer model do you use?
    While opening Safari click the Bookmarks icon and select Bonjour.. can you see the printer listed there?
    (If Bonjour is not listed click Safari > Preferences > Bookmarks and check Bonjour within the Collections section)
    Can you access the printer by typing its IP from Safari?
    If the printer not available only thoguh Bonjour but an be reached by its IP, what router brand and model are you using?
    Templeton Peck - correct me if I'm wrong, the different OS X forums have a dedicated forum for printing and scanning.. as Apple no longer produce printers about the last 2 decades I would assume those forums meant to deal with other manufactures over OS X..
    john galt - Am I spelling OS X correctly?

  • Keyboard and mouse won't wake computer

    All of the sudden, keyboard and mouse have ceased to function.  Computer is on, with programs running.  If I shut down computer, it restarts and loads the same programs.  After a few minutes it goes to screen saver.
    Cursor is stuck in the upper left corner of screen and won't move.  Keyboard is completely disconnected.  Keystrokes do nothing.  I can't check any settings because I can not access them without a mouse or keyboard.  I've tried connecting a USB wired mouse, and it will not wake the computer either.
    Batteries in both keyboard and mouse are new.  Anything else to try before taking it in for repair??

    Hello, someSW/HW may be hanging it...
    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
    Reboot, test again.
    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.
    Check the System Preferences>Other Row, for 3rd party Pref Panes.
    Also look in these if they exist, some are invisible...
    /private/var/run/StartupItems
    /Library/StartupItems
    /System/Library/StartupItems
    /System/Library/LaunchDaemons
    /Library/LaunchDaemons

  • My Mac wireless keyboard and mouse won't reconnect

    My Mac wireless keyboard and and mouse one day disconnected and I can't  reconnect. They have new batteries.

    Hi Saint Anne,
    Happy Thanksgiving Day!  Since both of your wireless input devices are not working at the moment, do you have a wired mouse you can use to straighten this out?  Here are some troubleshooting steps to try:
    Wireless Connection issue
    Make sure Bluetooth is turned on
    First, choose Apple () menu > System Preferences > Bluetooth and confirm that Bluetooth is turned ON.
    The Bluetooth menu bar icon should turn:
    Black if Bluetooth is turned ON and no devices are connected.
    Light grey with three dots if Bluetooth is ON and at least one wireless device is connected.
    Light grey (or disappear completely) if Bluetooth is turned OFF, or if the iMac is unable to communicate with the Bluetooth module.
    Refer to the Bluetooth Menu Icon table below for more information on determining the Bluetooth status. If the Bluetooth icon does not appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then attempt to turn Bluetooth ON again.
    Bluetooth OFF
    Bluetooth ON and connected to wireless device
    Bluetooth menu icon
    Bluetooth status
    Bluetooth turned on, but there are no devices connected to the Mac. See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
    Bluetooth turned on and at least one wireless device is connected.  See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
    When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then replace the batteries.
    Bluetooth is off. Click the Bluetooth icon using a USB mouse and select "Turn Bluetooth On". Note: Mac OS X won’t allow Bluetooth to be turned off unless a USB mouse is connected.
    Bluetooth offline. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.
    Make sure the wireless mouse and keyboard are turned on.
    Mouse
    Slide the On/Off switch on the bottom of your mouse to turn it on. Note: If the battery compartment cover is not installed properly the On/Off switch may not function correctly or may be difficult to operate. Remove the battery compartment cover and carefully reinstall it.
    When your mouse is on and paired, and the batteries are charged, the indicator light glows steadily.
    If your mouse isn’t paired with a Mac, the indicator light will blink, indicating your mouse is in discovery mode and ready to pair.
    If the indicator light doesn't illuminate, check to make sure you have two good batteries and that they're installed correctly. 
    Keyboard
    Push and release the On/Off switch to turn on the Apple Wireless Keyboard.
    When your keyboard is on and paired, and the batteries are charged, the light will glow steadily for several seconds, then turn off.
    If your wireless keyboard isn’t paired with your Mac, the indicator light will begin to blink. This indicates your keyboard is in discovery mode and ready to pair with your Mac.
    If the LED doesn't light up, remove the batteries to make sure they're good and that they're installed correctly. 
    Check preferences
    From the Apple () menu, choose System Preferences, then choose Bluetooth from the View menu. The Bluetooth preferences pane will list the Bluetooth devices paired with the computer, the status of the devices (paired or connected), and whether Bluetooth power is on or not.
    Click the gear icon and choose "Connect" to connect a device that is powered on.
    To set up a new device, click the + icon and follow the Bluetooth setup assistant.
    If the Mouse System Preferences pane is open and no wired or wireless mouse is connected, your Mac will immediately start looking for a wireless mouse (with Mac OS X v10.6.  For Mac OS X v10.5, the Setup Assistant should open).
    Keyboard or mouse intermittently stops responding
    Click the mouse
    Click the mouse once to reconnect it with your Mac. It may take a moment for the mouse to respond.
    Check the battery level of the mouse. Choose System Preferences from the Apple (), then choose Mouse from the View menu. The battery level indicator is in the lower-left corner. Replace the batteries if they are low.  Note: Choose Keyboard & Mouse from the View menu with Mac OS X v10.5.  For more information on keyboard and mouse battery levels in Mac OS X v10.5, see Desktop computers: Troubleshooting wireless keyboard and mouse issues.
    Press a key on the keyboard 
    Press a key on the keyboard to reconnect it with your Mac. It may take a moment for the keyboard to respond.
    Check the battery level of the keyboard. Choose System Preferences from the Apple (),  then choose Keyboard from the View menu and select the Keyboard tab. The battery level indicator is in the lower-left corner. Replace the batteries if they are low.
    Check for signal interference
    Wireless networks that operate on 2.4GHz may cause interference.
    Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from the Mac if you suspect interference.
    Keep wireless devices within 10 meters (33 feet) of the Mac.
    Avoid putting metal objects between the device and the Mac.
    Mouse doesn't scroll up or down or side to side
    For mice that have a scroll ball, refer to How to clean your Mighty Mouse.
    Check the Scrolling speed slide-control at the top, and make sure the “Scroll” checkbox is checked.
    For scrolling side-to-side, make sure the application you’re using supports side-to-side scrolling.
    Remember, scrolling is done with one finger, and navigating is done by swiping side-to-side with two fingers.
    Navigating moves from page to page in a document or internet browser unlike scrolling.
    Mouse does not track as expected (jittery, jumpy, slow, fast).
    The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:
    Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    Try using a different surface to see if the tracking improves.
    Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
    Mouse buttons do not work as expected.
    The Mouse preference pane allows users to customize the mouse features to meet their needs.
    Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    Try using a different surface to see if the tracking improves.
    Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
    Keyboard has one or more keys that do not respond. 
    Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
    Choose System Preferences from the Apple () menu, then choose Language & Textfrom the View menu (or International from the View menu in Mac OS X v10.5 or earlier).
    Select Input Sources.
    Select the Keyboard & Character Viewer checkbox.
    Enable the input source for the keyboard layout you are testing by selecting the checkbox next to it.
    Make sure that "Show Input menu in menu bar" is enabled.
    Choose Show Keyboard Viewer from the Input menu in the menu bar, as shown.  
    The Keyboard Viewer shows the keyboard layout.
    Type the key on the keyboard that doesn’t respond and observe whether the corresponding key highlights on the Keyboard Viewer. If it does, that particular key is functioning correctly. In the sample shown above the shift and command keys are being pressed.
    If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.
    Try starting up into single user mode to determine whether a software issue is causing the issue.
    Cheers,
    Judy

  • Keyboard and mouse won't work

    Help!  they keyboard and mouse have stopped working on my iMac.  I had adjusted the universal access features for my mother who is legally blind to try the Voice Over features on my iMac and I thought that I hadn't reset something correctly when the keyboard would not let me type an e-mail this morning.  Now, not only does the keyboard not work, but the mouse is not responding.  I have a Pages document open and am unable to type or click anything in it, the pages menu, or anything on the desktop.  when I move the cursor over the menu options or across the desktop icons on the bottom of the screen, where I should be getting an arrow to select the items I get the bar cursor like you get when you are typing something.  What did I do and how do I fix it! 

    By the way, the keyboard and mouse do not show up in the system preferences either. And this is a 1.83GhZ dual core, white Macbook if it makes a difference.

  • Keyboard and mouse won't work while Windows is loading

    I have mentioned this in another thread in a different section but thought I would post specifically about it here because I do need to find a solution.
    I get no response from my keyboard and mouse (both USB wired, the originals that came with the iMac) as soon as XP starts to load. This means that I cannot e.g. enter Safe Mode because pressing F8 gets no response. Both work fine before Windows starts to load because I can choose to boot from either Windows or OSX by holding down Option as the computer starts up. Also, if I keep pressing F8 immediately after choosing Windows I do sometimes get to the screen which should let me choose Safe Mode but then I can't do anything once there because there's no response from keys or mouse. If I leave it til the screen that says to press F8, it is too late because there's just no response from anything. Once Windows is up and running, all works perfectly.
    Anyone got any idea why this is happening and how to fix it?
    Thanks.

    Hi!
    I suffered this problem time and time again, I kept on pairing/un-pairing/re-pairing etc. and then for no reason at all it suddenly worked. What happened I do not know. Be patient. First off use a wired keyboard and wireless mouse and if that works stay with it for a while. Then try both wireless. I found my mouse was more temperamental than the keyboard. You may have to try wireless keyboard and wired mouse (USB into the computer direct).
    Good luck let me know how it goes.

Maybe you are looking for