My Thunderbird pulls in emails from my gmail account even when those emails have been deleted in my gmail account. I do not have them synced. How do I fix?

I go into my gmail account first and delete messages I don't care about. Then I will later use Thunderbird to pull in messages I want and be able to store them locally. I do not have TB and gmail synced. However, when I "get messages" in TB, it pulls in a whole bunch of emails that I had previously deleted from gmail. How do I prevent this from happening? Thank you.

Can you empty the trash in Gmail? Maybe you need to do that first?

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I have a iphone 4 with att my 2 sons just got 4s from verizon i set them up on my itunes account i am getting there emails I made them there own I tunes accounts and this is still happening. How can I fix it?

I have a iphone 4 with att my 2 sons just got 4s from verizon I set them up on my itunes account I was getting there emails I made them thier own I tunes accounts and this is still happening. How can I fix it?

Welcome to the Apple community.
You need to use the Apple IDs that you created for them for iCloud as well as iTunes. You will also find that you need to use them for messages and face time.

Sync isn't pulling any data from my old computer. I don't have that computer anymore or the recovery key. Please help

I created a sync account on my old laptop 3 weeks ago. I got a new laptop this week and I'm trying to get all of my old bookmarks and passwords. I am trying to sync the new laptop, but it isn't pulling in anything from the old account. I don't have a recovery key. Is there anything I can do?
Thanks!

Not without the Sync (recovery) key that was used to set up that account.
The sync key is used locally to encrypt the data before uploading and without this key the data can be considered as lost.
*https://support.mozilla.org/kb/ive-lost-my-firefox-sync-account-information
*https://support.mozilla.org/kb/firefox-sync-troubleshooting-and-tips

Im switching email accounts on my itunes account am the computer isnt recognizing purchases made from my other account on the new one (apps). How can I sign in with my new account and get the purchases apps on both accounts?

Im switching email accounts on my itunes account am the computer isnt recognizing purchases made from my other account on the new one (apps). How can I sign in with my new account and get the purchases apps on both accounts?

This was EXACTLY what I needed about the purchases I made from my device. However, is there a way to re-download other ones you've made from a computer? Because I realized some of them were not just purchased from my device.
This is a picture of what it looks like now:
http://tinypic.com/r/107quxu/7
As you can see, the stuff circled in red doesn't give me an option to download from Cloud Beta because it already says "downloaded".
any way to get around that?

My mac mail won't let me receive emails but will let me send them. How do i fix this ?

my mac mail won't let me receive emails but will let me send them. How do i fix this ?

I am intermittently having the same problem. I can send email, but once the Mail application is opened, it will only pull emails in from the server one time and then I have to "Force Quit" and restart the application to receive incoming mail again. I've tried restarting the computer. I've made sure I have all the system updates. I've checked for conflicts between applications and so far nothing fixes the problem. Once in a while, Mail starts functioning normally on its own, but in a few days it goes back to the same old problem. Has anyone figured out what if going on with this isse?
Joan

HT5625 My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

My daughter and I were both on same Apple ID. We are trying to change hers but when we do, it says her email is already associated with an Apple ID but when we try to get the password, it says that it could not be verified. How do we correct this?

Not from your end. Click here and ask the iTunes Store staff for assistance.
(126716)

I imported videos from photo into iMovie when I set up iMovie (obvious mistake) and now iMovie doesn't work properly, nor can I move specific videos into a folder where I want them. How do I fix this?

I imported videos from photo into iMovie when I set up iMovie (obvious mistake) and now iMovie doesn't work properly, nor can I move specific videos into a folder where I want them. How do I fix this? I even tried deleting iMovie, bought a new copy and installed it, but the folder "iPhoto Videos" is still there and I can't get new clips loaded to iMovie, especially where I want them. Please help.

The iPhoto Videos do occasionally have problems. I've seen a lot of people write messages to this Discussion group describing similar problems. The only thing that seems to get around this problem is to pull the video clips out of iPhoto then import them directly into iMovie. Once the troubles with iPhoto Videos starts, I haven't yet seen anyone write back with something that they did to fix it.
The most difficult part of doing this is the movies in iPhoto might be a little difficult to track down. But you can create a smart alum that does that for you. Go to iPhoto > File Menu > New Smart Album:
Set the first pulldown menu to keyword, second to contains, then in the last box type Movie with a capital 'M'. Then click OK. This smart album more or less does as search of the whole iPhoto Library and only displays items that match your search tearm of "Movie" exactly. In that smart album then you can find the original Movies you want to move out of iPhoto and into iMovie, <CTRL> click on the Movie clip, then choose Reveal in Finder. That will jump you out of iPhoto temporarily and into the iPhoto Library folder. From there you can move that movie file to the desktop. Move all the clips you want, once they're all collected up go to iMovie and go to the File Menu > Import Files. Then point it to the desktop where you moved your video clips.
This will put all those videos into an Event folder in iMovie and bypass iPhoto Videos altogether.

HT4946 I have had my iPhone for about a year, and I have a photo file from my old blackberry. When I go to back up my photos, it only backs up the camera roll. How do I back up the other album? The laptop where I had those photos broke, please can someone

I have had my iPhone for about a year, and I have a photo file from my old blackberry. When I go to back up my photos, it only backs up the camera roll. How do I back up the other album? The laptop where I had those photos broke, please can someone help.

You're going to have to email those photos to yourself.

My iMac has a1T hard drive,and it is full!. So i look for archives and there are 6000 mailrecoveredfrom gmail, and i can not erase them. Is it a virus? What can i do?

My iMac has a 1T hard drive and it is full ! So i look for the archives and there are6000 mails recovered from gmail and i can not erase them. Is it a virus?
What can i do ?

It sounds like a runaway process is filling up your volume.
Boot in safe mode. First, disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable, and remove all aftermarket expansion cards. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including your login items.
Use a tool such as the one linked below to explore your volume and find out what's taking up the space:
OmniDiskSweeper - Products - The Omni Group

I updated my iPhone 4S weeks ago and today it said I needed to update it again, so I did. Now when I send iMessage it comes up with my email address and not my number. How do I fix this?

I updated my iPhone 4S weeks ago and today it said I needed to update it again, so I did. Now when I send iMessage it comes up with my email address and not my number. How do I fix this?

The Snow Leopard 10.6 DVD should still be available from Apple for $20. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775 to purchase it. It may still be in the Legacy Products list. The App Store which is required to download 10.7 or 10.8 is part of the 10.6.6 update.
If they no longer have any in stock you will have to buy it from eBay or Apple resellers that still have stock. But you will have to pay a premium since the DVDs are no longer being made. Snow Leopard DVDs are already up to $100 on Amazon.
http://www.ebay.com/sch/i.html?_nkw=10.6+snow+leopard&_sacat=0&_odkw=mac+os+10.6 &_osacat=0

My email has been hacked by an adware sending me 12 ads per day. How can I block those ads?

My email has been hacked by an adware sending me 12 ads per day. How can I block those ads?

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and The Safe Mac » Adware Removal Tool. Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
     is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

HT1351 Some of the songs I bought from iTunes will not sync to my iPhone. They show up on my phone, but the letters look faed and I can't play them. How do I fix this? I tried restoring my iPhone and it didn't work.

Some of the songs I bought from iTunes will not sync to my iPhone. They show up on my phone, but the letters look faed and I can't play them. How do I fix this? I tried restoring my iPhone and it didn't work.

Sorry, I meant the letters look "faded" not faed.

I recently bought, from the original website of Adobe, Photoshop elements 13. However, when I go with my mouse pointer over the menu, It hangs or he works very slow. Does anyone have an idea how I can fix it? I have already downloaded updates, both from A

I recently bought, from the original website of Adobe, Photoshop elements 13. However, when I go with my mouse pointer over the menu, It hangs or he works very slow. Does anyone have an idea how I can fix it? I have already downloaded updates, both from Adobe and Windows. I have a new pc with window 8.1.

It could be a coincidence, but I rebooted the machine and (knock on wood) PSE13 seems to be working ok.

I have an apple certified refurbished iPod touch 3rd generatio. When playing the music with headphones, the music moves from song to song. When it is on a docking station, it repeats the song. Any ideas why or how to fix it?

I have an apple certified refurbished iPod touch 3rd generatio. When playing the music with headphones, the music moves from song to song. When it is on a docking station, it repeats the song. Any ideas why or how to fix it?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I have a problem. When I start to sync music to my iPod touch, you have to enter the password of your account. I downloaded the game from the general account, and do not always know the password. He writes that if I do not login, then the game will be era

I have a problem. When I start to sync music to my iPod touch, you have to enter the password of your account. I downloaded the game from the general account, and do not always know the password. He writes that if I do not login, then the game will be erased. Previously, this was not. When starting to sync music, it did not touch my programs, and now because of this music can not be transferred to iPods. PANIC AT ME! HELP

If they are Tunes purchased music you have to sing into the account that purchased them.
Is this the iTunes library/computer you sync with? You can rally only "sync" with one iTunes library/computer.However, yo can manually manage music and videos among different libraries/computer. See the manual method of:
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad

When I disconnect my iphone 3gs(iOS) from computer, the device disappears from my itunes. This prevents me from doing a wireless sync. how do i fix it so that my device stays on itunes without having to plug it in all the time?

When I disconnect my iphone 3gs(iOS) from computer, the device disappears from my itunes. This prevents me from doing a wireless sync. how do i fix it so that my device stays on itunes without having to plug it in all the time?
it worked the first few times i did it but the next day after i closed out of itunes once, the device only appears when i plug in my phone.

Whenever a menu choice is grayed out, that is because you have Restrictions turned on in Settings. Be sure to turn it off.
You are confusing an itunes store account with an icloud account. You two can continue using the same ID for itunes (thus sharing purchased music, apps, etc.), but you really should have separate accounts (different IDs) for icloud, since an account is intended for one user to keep his/her devices in sync.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/
Then go to Settings>icloud and scroll to the bottom of the screen and tap Delete Account. (have restrictions turned off) That will disconnect the device from the account but will not delete data in icloud or other devices. Then sign in using the new ID.

My Thunderbird pulls in emails from my gmail account even when those emails have been deleted in my gmail account. I do not have them synced. How do I fix?

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